Got Chat Restricted back in 2018 now honor2 !

Wondering if riot rolled out rewards on the February of 11 already or if there has been a delay? I been honor 2 for all of spring and summer and still haven't received my ranked rewards? Or a single one, is something wrong? Haven't been punished since. Opened a ticket on this was "solved" instantly ? Im confused ,and Im looking for answers

edit: riot say my tickets is solved? its on autodrive mode or something by bots