Riot talk to me; You're about to lose a player since season 1 (not that any of that matters to you)

ParadisoPlatypus·Jul 7, 2015·4 votes·3,917 views

Why does Riot constantly tend to take what random people report into account when there is no time for the tribunal to even review the case before they ban players? I just got out of a game and was DC'd only to find out that Riot had banned my account from today until the 20th! I said nothing that wasn't true to my players and the game was a decent one AND I had several games before the one riot deemed unsportsmanlike without any incident. I would much rather if someone from riot would actually talk to me (which I understand they have many people who are in the same issue as I am and they don't have enough employees to hit each person) but they just ban people for no reason and without just cause. Riot PLEASE talk with me and solve this issue I've been playing since season one and have spent PLENTY of money on your game and spread the word of it across many different forums if you don't care about us players then just say so,I'll stop sending new players to you and I'll go find some other game to play (I spend a LOT of time on FFXIV instead of your game that hates their player base); if you actually care about my service give me a heads up, but I get the feeling you don't give not one but TWO fucks about us as a community. I'll be awaiting ANYONE from riot to respond (which I already know you won't since you're "sooooooooo busy")

81 Comments

RiotmoonstonesJul 7, 201514 votes

Hiya!

While I don't have access to your account, so I can't pull up chat logs or the like, I can shed a bit of light on the player reform system that we've most recently put in place.

Why does Riot constantly tend to take what random people report into account when there is no time for the tribunal to even review the case before they ban players?

The system has set up to validate reports, which means that false reports will not count against you. When this system was initially rolled out, the team handling the new reform system reviewed the few several thousand cases the system reviewed to ensure it was working properly (not false banning, etc.).

I just got out of a game and was DC'd only to find out that Riot had banned my account from today until the 20th!

If you're curious about your ban, please feel free to submit a ticket to Player Support. They'd be able to look into your account a bit more and provide more information.

You should have also received a reform card, sent to your email, which shares your chat logs, as well as the resulting punishment.

I said nothing that wasn't true to my players and the game was a decent one AND I had several games before the one riot deemed unsportsmanlike without any incident.

While what you're saying may have been true - someone doing poorly, not grouping etc., were you saying it in a manner that was constructive? While I can understand frustration in game - I think we've all been there - there's a right and a wrong way to call a teammate out when they're doing poorly. Phrases like, "WTF are you doing Teemo, group up" isn't optimal, whereas something like, "Hey Teemo, we really need to fight as five, can you stop pushing top and group mid?" is something that is much more constructive.

if you don't care about us players

We do care! Unfortunately, there are a lot more of you than there are of us, which makes one on one communication a bit harder than it used to be.

If you'd like more information on the new player reform system, you can check out Lyte's post here. There's also an article on our values when it comes to punishments, if you're curious about that, too.

Hope this helps a bit!

RueianJul 7, 20152 votes

I still want to believe that False reports dont aid in punishment, but when punishment is gated by volume of reports, you only need a small handful of valid reports along with some false ones to get punishment. I cant trust that the automated system can discern from the two.

JubbinautJul 7, 20156 votes

It's not gated by volume of reports, but by relative report rate. We could both get reported in 100 games, but if you've only played 300 total, and I've played 1000 total, there's a huge difference in the rate of those reports.

I don't know what the threshold for that is (though it used to be somewhere between 12-25%), but it's still a factor. And that's not accounting for report weight, which is still totally a thing - demonstrably false reports cause a player's future reports to actually be worth less in determining whether a case is built.

And, finally, there's the review step. Simply because there's no person handling reviews doesn't mean that chat logs and game-states aren't being reviewed at all. The chat-detection algorithm that handles these reviews is actually pretty impressively accurate.

All of which means this: a full run of false reports should never hurt you (I've never heard of anyone receiving a sanction who had ONLY false reports against them). However, false reports may push you over the edge into a review, which may lead to a sanction based on the behaviors indicated by the valid reports.

But you can't do anything about false reports. No one can. Avoiding valid reports, on the other hand, is entirely in your hands.

RueianJul 7, 20151 votes

the problem is that with the new system its less rate and more volume due to wanting to expedite the process and punish sooner, especially with those who already had been punished before.

Theoretically you can get punished for 1 valid report and the rest being false

JubbinautJul 9, 20152 votes

{quoted}

the problem is that with the new system its less rate and more volume due to wanting to expedite the process and punish sooner, especially with those who already had been punished before.

I've seen nothing regarding a change in the basic functions of case-building. Would you care to share your source for this? I'd be very interested in reading up on it.

RueianJul 10, 20152 votes

Its part of the instant feedback system and the automated system. They lessened the threshold for punishments so that punishment was more clear. Which is why they also dont give reform cards out for chat restrictions. Its not 'actually' volume based, but because of how small the threshold is now it practically is volume based. I am not sure if they also sped up report deterioration to counter balance. I just know that alot of people are getting not only quick punishment for high volume reported games, but also they are getting chain punished. (for me i was punished 4 games after finishing a 10 game chat restriction. That means it generated a case in no more than 14 games, and i was trying real hard to not talk, i know i slipped up, but i dont think the couple slip ups warranted another restriction)

JubbinautJul 10, 20152 votes

{quoted}

They lessened the threshold for punishments so that punishment was more clear.

I'm not sure how making punishments occur at a lower threshold would make them more clear. I do understand how making sure that the punishment comes as quickly as possible after the final trigger does. But that's not really the same thing at all.

I just know that alot of people are getting not only quick punishment for high volume reported games

Without access to the actual report logs, I'm at a loss as to how you know this.

but also they are getting chain punished. (for me i was punished 4 games after finishing a 10 game chat restriction. That means it generated a case in no more than 14 games, and i was trying real hard to not talk, i know i slipped up, but i dont think the couple slip ups warranted another restriction)

Chained chat restrictions are a whole different thing. Since the inception of the chat restriction system, it's performed a new review at the end of a set of restrictions, as a sort of "checkup" to see what the player's standing is.

This new review doesn't require any further reports - though reports probably don't help any.

RueianJul 10, 20151 votes

In order for punishments to come out more quickly, you need the threshold for triggering review to be lowered. Slapping a person's wrist 3 days after they make the mistake isn't clear. Doing it 20 minutes after they do, is a bit more clear, you can realize you did 'something' wrong that day, rather than. I guess i did something wrong the past 3 days, or weeks or months.

Based on people's complaints and personal experience across my own 2 accounts and watching friends/streamers/etc. You can trigger a warning within 1 game, that means somewhere between 1-9 reports (assuming average report weight) can trigger the pop-up, i dont know if the system can give its own report or if the automated system even looks at the logs for high volume report games.

As for the chain punishment, I am talking strictly outside of the 'checkup', because those happen near instantly. My last one happened over the span of 2-3 weeks as my game volume dropped. I finished my restrictions, and played 4 games over ~2 weeks, and the 4th game triggered another restriction set. If it were a 'checkup' i would have received it before the 2nd game.

JubbinautJul 10, 20152 votes

{quoted}

In order for punishments to come out more quickly, you need the threshold for triggering review to be lowered. Slapping a person's wrist 3 days after they make the mistake isn't clear. Doing it 20 minutes after they do, is a bit more clear, you can realize you did 'something' wrong that day, rather than. I guess i did something wrong the past 3 days, or weeks or months.

You're misrepresenting the goal, which was to ensure that punishments came out more quickly after they were triggered. Decreasing how long it takes to trigger them has nothing to do with that.

Based on people's complaints and personal experience across my own 2 accounts and watching friends/streamers/etc. You can trigger a warning within 1 game, that means somewhere between 1-9 reports (assuming average report weight) can trigger the pop-up, i dont know if the system can give its own report or if the automated system even looks at the logs for high volume report games.

The warnings aren't triggered by report volume, either. They never have been, and they haven't been touched in the reworks. Again, without some actual evidence of the number of reports - i.e. access to the report logs - I don't see how you can make assumptions like this.

As for the chain punishment, I am talking strictly outside of the 'checkup', because those happen near instantly. My last one happened over the span of 2-3 weeks as my game volume dropped. I finished my restrictions, and played 4 games over ~2 weeks, and the 4th game triggered another restriction set. If it were a 'checkup' i would have received it before the 2nd game.

Perhaps. But the system's not binary. It operates on a scale - so it's perfectly possible that the checkup determined you were just this side of negative, and then over the course of those 4 games, you received enough reported games to put you back over the threshold.

RueianJul 10, 20151 votes

When they triggered, and how long they took to process were both issues. If you get a case that is built up for over a month, that is part of the issue. I remember old tribunal cards that had games spanning over very long time frames. Punishing a person for something they did months ago isn't clear. Having the ability to trigger instantly (automated chat scanning) along with report based triggered reviews allow the machine to hopefully create a context for negative behavior. This is the intent of the system. It speeds up punishment on All sides.

Riot will never give out the information for us to understand the system that deeply, because they fear it will be abused. All we can work with is circumstantial evidence across a large base of players. As i continue to gather data from players along with my own experiences, i've put together that what it takes to trigger a case, is ALOT smaller than before. the use of 'volume' is not meant to be taken out of context, i know it is still a ratio, but the minimum number of games needed to generate a warning is tiny now. And once you have a couple warnings your account is considered in negative standing and will start getting restrictions, and from that point you get even harsher judgements from an automated system. I use volume, because rather than it being less than 25% report rate over 10-20 games, it feels more like less than 3 reports in a game, but if you are reported 2 games in a row you get a warning.

See given that example that means that over 14 games i was able to generate a case. Even with 10 of them chat restricted. And i'm not talking about behavior i'm talking that the system is just so heavily aggressive and false reports make it even harder to "reform" as a player with a negative standing account. And if a false report helps punish a seemingly valid case, that reporter is empowered not for the report in his game, but for bringing someone who was toxic in a game he didn't even experience to be punished.

JubbinautJul 10, 20151 votes

{quoted}

When they triggered, and how long they took to process were both issues. If you get a case that is built up for over a month, that is part of the issue. I remember old tribunal cards that had games spanning over very long time frames. Punishing a person for something they did months ago isn't clear. Having the ability to trigger instantly (automated chat scanning) along with report based triggered reviews allow the machine to hopefully create a context for negative behavior. This is the intent of the system. It speeds up punishment on All sides.

I don't see it that way. I also recognize that changing the system in such a way opens the system to a known and recognized form of abuse - one that players believed for years to be a concern. Which is more than counter-productive, it's actually destructive to the very purpose of the system.

Beyond that, due the the way the system functions now (that is to say, the immediate response after triggering, including a log of the triggering event), the prior concern about how long had passed since the various games in the Reform Card isn't particularly relevant. The logs shown to the player will always be relevant, because they're recent.

As focused as Riot is on accuracy with these systems, I can't imagine that they'd sacrifice that and invite abuse, all in the name of expedience.

Riot will never give out the information for us to understand the system that deeply, because they fear it will be abused. All we can work with is circumstantial evidence across a large base of players. As i continue to gather data from players along with my own experiences, i've put together that what it takes to trigger a case, is ALOT smaller than before. the use of 'volume' is not meant to be taken out of context, i know it is still a ratio, but the minimum number of games needed to generate a warning is tiny now. And once you have a couple warnings your account is considered in negative standing and will start getting restrictions, and from that point you get even harsher judgements from an automated system. I use volume, because rather than it being less than 25% report rate over 10-20 games, it feels more like less than 3 reports in a game, but if you are reported 2 games in a row you get a warning.

The minimum number of games needed to generate a warning is - and always has been - variable. They don't trigger at a fixed threshold, but rather based on spikes in reported games against the player - that is, if my normal report rate is 1%, and over the next day, it jumps to 5%, I'll receive a warning. But if my normal rate is 10%, I wouldn't see one unless I saw a spike somewhere above that (probably in the neighborhood of 13-15%).

There's absolutely no evidence to support any indication that the basic functions of the systems have changed. And I've yet to see any credible evidence that decision-making thresholds have changed. If you have actual evidence, please feel free to present it.

See given that example that means that over 14 games i was able to generate a case. Even with 10 of them chat restricted. And i'm not talking about behavior i'm talking that the system is just so heavily aggressive and false reports make it even harder to "reform" as a player with a negative standing account. And if a false report helps punish a seemingly valid case, that reporter is empowered not for the report in his game, but for bringing someone who was toxic in a game he didn't even experience to be punished.

False reports are not nearly as meaningful as you assume them to be. They have a minuscule effect - at best - on a player's standing.

RueianJul 10, 20151 votes

They continue to say they are strongly looking over the current system to check for accuracy, but the outcry of 'false reports' has increased greatly since the release of the instant feedback system. I don't know the results of them as they are always directed towards support and the conversation ends there.

The threshold is variable based on your account standing and the report weight of each person who reports you. I can say without a shadow of doubt that the base threshold has been more strict for triggering warnings and restrictions over the past several months. My source is the constant talk before instant feedback talking about the toxicity lexicon and the initial activation of the automated system. They said that they were going to make the system more strict as a first step, so much so that they wanted to heavily watch the system for outliers. I feel since the release of instant feedback they tightened those rules up again. The issue I have is as we now are judged by a machine, if that machine becomes compromised in any degree the greater the chance for false judgement in the future.

Imagine it this way, say you are stealing from stores. And they need 4 reports to trigger building a case, you steal from 3 of 10 stores, but 1 store you didn't steal from reported that you did. Given leagues system, that false reporter gets a stronger say in people doing wrong.

If a false reporter somehow ends up with a strong report value, they can effectively report and always be right even if they are lieing.

As things stand there arnt any checks or balances except for very rare screening of cases and having to navigate the very poorly handled support system. The suspended/banned tickets do not get handled at all well, and as a unintentionally toxic player (emotional control issues), I'm going to go out and say now, if you are punished even once, the community and in some cases riot itself treats you as less than human.

JubbinautJul 10, 20151 votes

{quoted}

They continue to say they are strongly looking over the current system to check for accuracy, but the outcry of 'false reports' has increased greatly since the release of the instant feedback system. I don't know the results of them as they are always directed towards support and the conversation ends there.

I beg to differ. As a follower of Riot's Player Behavior system - and a source of information regarding it, going back a year or so in the TBI and PB forums, I have, overall, seen no greater number of players complaining about false reports now than before.

Imagine it this way, say you are stealing from stores. And they need 4 reports to trigger building a case, you steal from 3 of 10 stores, but 1 store you didn't steal from reported that you did. Given leagues system, that false reporter gets a stronger say in people doing wrong.

If a false reporter somehow ends up with a strong report value, they can effectively report and always be right even if they are lieing.

Given your example, yes, that reporter would gain a slightly more positive report weight. If, however, they make a habit of false reporting, they're far more likely to lose report weight with any given report than they are to gain it. So this only holds true if they only issue false reports against players who are doing wrong in other games. You've established a major outlier situation, here. Presuming that it happens often enough to be worth significant concern is silly.

RueianJul 11, 20151 votes

i've been following it more to try to find understanding, seeing how i've been on the business end of the system since the tribunals original release. Could be i'm seeking it out more which makes it feel like there is more. shrugs

the reason why it is worrisome is that every instance of false bans going though successfully, the machine learns bad habits, to punish non-negative behavior. If we are to assume it uses all punished/reported player's cases of reports as reference for further automated punishment.

SmokedAlmondsJul 7, 20151 votes

{quoted}

I still want to believe that False reports dont aid in punishment, but when punishment is gated by volume of reports, you only need a small handful of valid reports along with some false ones to get punishment. I cant trust that the automated system can discern from the two.

The only thing volume of reports seems to effect is when your chat logs get processed which is now expedited if enough people in a single game report you.

This way everyone is judged exactly the same rather than a menial worker skimming through chat logs.

RueianJul 7, 20151 votes

Judged the same way. right... thats why alittle cursing here and there is judged just as harshly as death threats.

R110Jul 7, 20154 votes

IIRC with death threats are possible to get perma'd without warning. While some curse words won't even get you a chat restriction, within limits ofcourse.

SmokedAlmondsJul 7, 20153 votes

{quoted}

Judged the same way. right... thats why alittle cursing here and there is judged just as harshly as death threats.

They really aren't. It just seems that way because many punishments are the result of frequent minor things but no matter what the case we only ever get a handful of chat logs.

So if someone threatened to kill someone in 3 games or someone told 500 people they are an idiot we still only see 1-3 chat logs.

Judging the same way is if you and I did the exact same thing it would be treated the same, not if I call someone an idiot and you tell someone to kill themselves we get the same punishment.

Laughing FishJul 7, 20152 votes

You know, Riot KateyKhaos is one of the best Rioters. Her and BaconHawk seam to comment much more often than the rest.

ChamberJul 7, 20151 votes

[{quoted}](name=Riot KateyKhaos,realm=NA,application-id=cIfEodbz,discussion-id=z2zerNui,comment-id=0006,timestamp=2015-07-07T16:44:47.224+0000)

You should have also received a reform card, sent to your email, which shares your chat logs, as well as the resulting punishment.

Hey KateyKhaos,

I would absolutely love for you to shed some more light on your above comment. I have been chat banned at least 4-5 times and never received a single (not one) email from riot support. No reform cards, no chat logs...NOTHING.

If players are going to be continuously banned for negative things they have said, then they have a right to know what the ban was for. How are we supposed to correct our actions if we do not know what we said was a bannable offense? This type of auto-banning system is quite frankly ridiculous. Especially when people abuse the "Offensive Language" report to death if they decide they don't like you.

RiotmoonstonesJul 8, 20152 votes

If players are going to be continuously banned for negative things they have said, then they have a right to know what the ban was for.

I absolutely agree!

Especially when people abuse the "Offensive Language" report to death if they decide they don't like you.

As mentioned before, false reports won't count against you.

I would absolutely love for you to shed some more light on your above comment. I have been chat banned at least 4-5 times and never received a single (not one) email from riot support. No reform cards, no chat logs...NOTHING.

Is the email you're checking the one that's linked to your League of Legends account? (Dumb question, I know, but if you've made your account forever ago, it may be different.) If it's the correct one, and you're not receiving reports, feel free to hit up Player Support; they'd be able to provide more information.

Vistha KaiJul 8, 20151 votes

I absolutely agree!

Does Lyte agree too? It's been over a year(15 months IIRC) without any feedback for punished people. After all this time he says they started working on it, mother of God.

Is the email you're checking the one that's linked to your League of Legends account? (Dumb question, I know, but if you've made your account forever ago, it may be different.) If it's the correct one, and you're not receiving reports, feel free to hit up Player Support; they'd be able to provide more information.

KK, please. Nobody is sending e-mails if you get chat restricted and Support refuses to even make a human response if somebody asks about logs.

Matthias9119Jul 9, 20151 votes

They started emailing people logs a month or two ago, when they rolled out the new "punish people within 15m of a bad game" system. People post them in the forums all the time.

It's only the last game that pushed them over the edge, though, which doesn't always give a good indication of how someone is behaving over time.

Vistha KaiJul 9, 20151 votes

Even so, that's still to little and to late. System like that should be designed and released with the punishment system, not a year after.

Plus, I assume it doesn't work on all servers yet, am I correct?

JubbinautJul 9, 20151 votes

[{quoted}](name=Vistha Kai,realm=EUNE,application-id=cIfEodbz,discussion-id=z2zerNui,comment-id=000600020000000000000000,timestamp=2015-07-09T08:51:14.731+0000)

Even so, that's still to little and to late. System like that should be designed and released with the punishment system, not a year after.

Iterative development is an important part of developing massive systems like this. As you build a piece, you put it into place, tweak the system-as-implemented to ensure it all keeps working, and then build the new piece.

In all likelihood, they were working on this in conjunction with the rest of the system, but before they could add finishing touches and put it in place, they needed to make sure that everything else wasn't going to break from the last addition.

Plus, I assume it doesn't work on all servers yet, am I correct?

To my knowledge, it's been activated for all regions.

Vistha KaiJul 9, 20151 votes

To my knowledge, it's been activated for all regions.

If so I'll know about it in 3 games, because I don't believe I won't be chat restricted again. I wonder what worthless reason I will be given.

JubbinautJul 9, 20151 votes

I'm not certain that it's running for chat restrictions. I've seen nothing to indicate either way. Just as fair warning.

Vistha KaiJul 9, 20151 votes

Oh, that's unfortunate.

I hoped after 15 months, I'd learn what I did wrong.

JubbinautJul 9, 20151 votes

In my experience, it's usually general negativity that leads to repeating chat restrictions. That's what makes it so hard for the player to recognize, because it's not so much about what the person says as how they say it - they aren't bashing or berating or belittling, or anything obvious. They're just... perpetually negative towards people.

So the best bet for avoiding them is the flip-side of that. Be positive, encouraging, and inclusive. That's a difficult flip, though, and positivity isn't necessary - just faster.

Civility is also an effective way to avoid restrictions. Say nothing that isn't relevant to the game, and avoid emotional language. Be indirect, and avoid referring to any specific person whenever possible. In short: be clear, concise, and mechanical in your communication.

Worst case, you can submit a Support ticket about it, or post @Lyte on Reddit. Being polite and precise about what you're after tends to yield good results.

Vistha KaiJul 9, 20151 votes

Then I guess my snarky, sarcastic remarks and cynical attitude is to blame. If that's true then I'm pretty sure I'll be restricted until the end of the world.

Not that it matters to me much. I mean, even when I wasn't like that it still didn't even get me 1 game shorter restrictions.

7th KnightJul 9, 20151 votes

Actually i didn't receive an email detailing anything when i received a chat restriction either.

Can verify i got one when i got suspended.

AJStarhikerJul 7, 20157 votes

As a former US Airman, I find it insulting that you try to use your service as an excuse. I'm sorry about your PTSD and about losing your dog, but that doesn't give you the right to throw out insults. Stuff you might say with your Marine buddies is taken much differently when it's a bunch of strangers. Instead of acting like you're in the barracks, act like your standing in front of your CO.

I've played since Season 1, too. I've also never had a punishment against my account. Yeah, I've never bothered to grind out of Bronze (I mostly find normals to be more fun), but to hear all the forum noise, I should have had at least one false punishment by now. I'm still "waiting".

OhBoyItsaMegamanJul 7, 20154 votes

This forum isn't where you go to get a response from Riot. There are Rioters who read the boards, but they can't possibly reply to everyone who asks. There is a link at the top of this page that says "SUPPORT". Click there, then click Account — My Account Is Suspended — Can you give me more details — please submit a ticket here — choose "I have a question about League of Legends/Riot Games" from the dropdown and fill out that page. Under "Description", say "I recently received a ban for behavior but I did not receive any detailed information. If you look, I'm sure you'll see that I haven't done anything wrong. If you don't agree, please show me exactly what I said or did that got me banned." This is the appropriate way to get a response from a Riot employee who can help you.

However...

I have a feeling you already know what you did that was bannable.

I said nothing that wasn't true to my players and the game was a decent one

Does it really matter whether what you said was TRUE? I'm sure you know that's not what's important. Abuse, even if it is nothing but true statements, is not allowed. If you hadn't been abusing anyone, wouldn't you have posted "I said nothing that wasn't NICE"?

Since you were abusive, I'm sure Riot will not lift the ban. You'll have to wait it out, and you should be on your best behavior when you return. Keep in mind that you were not banned for a single game; you were banned for exhibiting reportable behavior on a regular basis, and those reports are coming from other League of Legends players. Other people that you play with choose to report you far more than anyone else gets reported. You should understand what a bad sign that is. Do your best to not say or do anything that would cause players to want to report you, and you will be fine.

ParadisoPlatypusJul 7, 20151 votes

So what you're saying is that Riot has become a giant hugbox for players who don't know how to play the game and anyone who intends to make those players better by offering criticism deserves to be banned? Even if you've come off of a ban recently due to players reporting because you couldn't carry the team they were on and they convinced the players you were playing with to report you that you should be reported and banned for this reason? That shows that Riot's system is broken and they should pay more attention to their system? (esp if they don't OBVIOUSLY don't send reports to the tribunal and just bann people willy nilly?

JubbinautJul 7, 20154 votes

I've said it before, and I'll say it again: nobody expects everything to be rainbows and unicorn farts, but there's never a to be rude to people.

Civility will get you far.

ParadisoPlatypusJul 7, 20151 votes

So Riot is a giant hugbox good to know...........

JubbinautJul 7, 20154 votes

I didn't realize "don't be rude" translated to "hugbox."

I'll just go ahead and translate my dictionary.

Thanks for the update!

EDIT:

I think it's probably worth mentioning that being critical and being rude are hugely different things. If you'll forgive my self-promotion a moment, here's how I put it earlier today:

{quoted}

There's a difference between being a jerk and being critical.

A person who is being critical will seek to ensure that any negative comment they make is as constructive as they can make it, because criticism is premised on helping another improve.

A person who is being a jerk will allow any negative comment they make to be as negative as they can, because their goal is to feel superior.

This is the difference between pulling another up and pushing them down.

ParadisoPlatypusJul 7, 20151 votes

So what you're saying is that you can't EVER say anything wrong about a player regardless of the rank they're supposed to be playing at or whom they are playing with; you're supposed to treat that player like fragile eggs and always talk sweet and nice to that player, which that is what ranked Q is supposed to avoid. Rank Q is supposed to put the players of a higher quality ahead of the players whom need the hugging and sweet talking that players of lower ranked Q's need it's it this way that lower ranked players get the "support" that the need to thrive, the higher ranked players shouldn't have to coddle lower ranked players in order for them to thrive they should sit their asses back in bronze instead of being able to Q up with plat players and ruin games for the more experienced players. (I'm sure you're a bronze player and trying to make a case but that's OK I'm sure Riot feels you and is continuously making the game easier for you to understand it.)

JubbinautJul 7, 20154 votes

{quoted}

So what you're saying is that you can't EVER say anything wrong about a player regardless of the rank they're supposed to be playing at or whom they are playing with; you're supposed to treat that player like fragile eggs and always talk sweet and nice to that player, which that is what ranked Q is supposed to avoid.

No, I'm saying that if you're going to criticize someone, don't be rude about it. I thought it was pretty clear. Perhaps I should revisit my approach.

It's perfectly possible to offer criticism that isn't rude. It's actually pretty easy. All you have to do is remove any immediately or obviously negative/insulting language (note - you may need to rearrange things to make actual sentences). For example:

"wtf were you thinking moron?" becomes "what happened there?" or "what was your plan there?"

"why the fuck would you turret dive 1v3?" becomes "try not to engage alone" - (Bonus! This is actual advice!)

"you fucking suck" or "idiot" or "scrub" or "moron" becomes ""

Easy as pie!

Rank Q is supposed to put the players of a higher quality ahead of the players whom need the hugging and sweet talking that players of lower ranked Q's need it's it this way that lower ranked players get the "support" that the need to thrive, the higher ranked players shouldn't have to coddle lower ranked players in order for them to thrive they should sit their asses back in bronze instead of being able to Q up with plat players and ruin games for the more experienced players.

Funnily enough, the way you approach those players has exactly nothing to do with matchmaking.

Also, Bronze players can't queue with Plat players, so I'm not exactly sure what the issue is, there.

(I'm sure you're a bronze player and trying to make a case but that's OK I'm sure Riot feels you and is continuously making the game easier for you to understand it.)

Because insults and elitism are so very, very conducive to effective communication and competition.

ParadisoPlatypusJul 7, 20151 votes

The way you so often try to protect lower ranked players, I can see even more how much you are a bronze player and you shouldn't even be on the forums trying to talk to me. Go back and try to talk with players more your caliber of skill. I'm done speaking with you since nothing productive will come from this.

JubbinautJul 7, 20151 votes

All I said about Rank is that Bronze players can't queue with Platinum players - which isn't so much a defense of anything, as it is a fact. Not long ago, Riot instituted a limitation to prevent players from queuing for Ranked matches with players who are more than a full tier above or below them.

Still, it's funny that you keep bringing up Rank, since a tiny bit of research shows that you're Silver. If you'd bothered doing the same research, you'd see that I'm not Ranked at all.

Don't worry, though. I'm sure that elitist attitude will get you far. It's not like anyone else knows anything, anyway, right?

But hey, don't take my word for any of this. Here's what a Platinum player has to say on the subject: https://www.youtube.com/watch?v=cz7TWpRXyRY

ParadisoPlatypusJul 7, 20151 votes

I've seen that video plenty of times, and a little bit of research would have told you that I was gold last season playing support. Much like I've been trying to do this season but can't seem to do it since many of the fucks I play with are 100% garbage. so if you don't even play ranked you should keep your opinion to yourself and stop posting in this thread since you DEFINITELY don't know what you're talking about.

JubbinautJul 7, 20153 votes

Oh, I know exactly what I'm talking about. See, this isn't a matter of gameplay. I actively avoid posts about that, because I'm well aware of my limitations on the Rift.

This is a post about behavior and the Player Behavior systems. Which is something I know quite a bit about. And which, interestingly, is a subject that's completely unrelated to one's skill at League of Legends. I know this to be true, because these discussions are relevant even to people who've never heard of the game.

And the simple fact of this situation is that you earned a ban. It wasn't forced upon you by false reports. It wasn't imposed upon you because "rito doesn't care."

It's not a matter of Riot trying to make everybody play nice and be best buddies and make everything all kittens and butterflies.

It's a matter of Riot asking people to not be jerks to each other. Which - one would think - shouldn't be nearly as much of an issue as it is, at least for people who aren't sociopathic. And yet, here we are.

ParadisoPlatypusJul 7, 20151 votes

So I did what you said and STILL haven't heard anything in response, just goes to show that once you give Riot your money and time and progress their game they give 0 fucks about you...guess I'll go play some other game and leave this game to be played by scrubs.

Georgie OrangeJul 7, 20151 votes

Stop being such a girl and begging for attention. Game is free. If you don't like it, move on with your life cause nobody else cares about your personal problems lol we all got them, yours aren't any more special than the next "season 1 player".

Btw, your post is TL;DR.

ParadisoPlatypusJul 7, 20151 votes

Yeah because I didn't show your new ass where a good game was or anything, and I didn't show your new ass how to play either. My post may be TL;DR for people with a brain the size of a peanut but the people who CAN actually read understood it. So how about you take your illiterate ass on somewhere and post where other ignorant fucks are?

ParadisoPlatypusJul 7, 20151 votes

As a United States Marine who has been playing this game since season 1, I find it highly disrespectful that Riot doesn't even want to acknowledge the fact I find fault with their system and refuse to even email me and speak with me about the problems at hand. They just want their automated system to handle everything for them and if someone speaks up about it they want to ignore it. Even though I've been playing since season 1 they just ignore everything, all the money I've put into RP, as well as all the people I've sent them to play their game and all the people the players I've sent them have recruited. It's ridiculous that they just toss players to the side and stop caring about them after they serve their purpose.

AerothalJul 7, 20152 votes

you know, i have not met any US Marine who is as whiny and attention seeking as you seem to be! The US Marines i had the honor to meet and know are men who dont use excuses when they did something wrong but own their mistakes and live up to them.

You are a negative, insulting, elitist player. You think you can berate and insult others. you blame others when you lose games.

You try to use your veteran status and your disability and some unfortunate events in real life (dog) to get special treatment from a gaming company. If we would show your behavior to your comrades in arms, do you think they would approve?

Or do you think they would call you a fucking sissy and ask you to grow some balls and be a man?

RueianJul 7, 20151 votes

Im not going to lie... the Support ticket for near anything, is literally riddled with just prewritten responses that never address your exact concern, and if you press for an actual response it gets the ticket closed. I've tried to submit a system error that is caused by the game's current punishment system that hurts players other than the one who is getting punished, but instead they thought i was trying to fight a suspension, and after sending responses trying to get someone to actually read what i wrote for about a week, they just close the ticket.

Same goes for any time you actually want help. The only time i got decent support was when asking for a refund, before in game refunds were a thing.

OhBoyItsaMegamanJul 7, 20151 votes

I might be a little biased since I work for a help desk. If someone responds with a prewritten response, it should be because it is the best answer to your question. Giving someone an incorrect response just makes more work in the long run. I do not believe that majority of responses fail to address what the user put in the description.

I gave OP a simple and straightforward three sentence ticket description. If the person who gets that ticket has the ability to grant his request, they will. On the other hand, if he were to copy and paste his original rant into the ticket, it becomes a lot more difficult for customer service to understand what he is asking for, and they may say they can't help him.