I'd be happy if they had more than just one game to work on and could use that as an excuse. Maybe if we got real interaction with balance teams. But the fact she's all we get, and she doesn't have the job that we actually need to be talking to is a bit of a let-down as far as customer interaction goes. Try submitting a Support ticket regarding the game. You'll get the same, "Go to the forums" bullshit they always spew out.
And Interacting with the community more than other games also comes with them Ignoring the community's comments more than other game developers. What they NEED is a team specifically for looking at the forums for ideas, bugs, and balance suggestions. Several threads and emails from the support team have proven to me that that does not exist.
Plus there's the simple fact she didn't even bother responding to my original comment. Nice community interaction.