Just got Graves and there was a problem...

KindredButt··2 votes·982 views

As it says I just got Graves about 15 minutes ago since he was 50% off. It said he was for 440 Riot points but after getting him I lost the full 880 not the 440. I already used my refunds and was wondering if I can get help with this.

5 Comments

Riotmoonstones2 votes

Hey Galleni,

For something like this, it's best to [submit a ticket(https://support.riotgames.com/hc/en-us/requests/new)] to Player Support. They'll be able to resolve this issue for you! :]

ValyrianBlade1 votes

You might want to submit a ticket directly to Riot support. Should be a help link on the home page or in the client.

KindredButt1 votes

Okay, thanks

KindredButt1 votes

How do I send the ticket, I can find it anywhere.

ValyrianBlade1 votes

Scroll to the top of this screen. In the top right corner in Blue writing should be the word "Support"

Click on that.

You'll open a new page, on the top right there will be three options. The first of those three options will be "submit a request" - click there.

This should open the request page, select in the dropdown box "I have a question about League of Legends / Riot Games"

Fill in the boxes on this page. Under the "category" section, click on "Billing and Store" then it will change to a new menu and click on "RP Purchase Errors".

Hope that's clear ;)

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