Too bad. Too sad. WE DON'T CARE
What a waste of time!! Did the whole submit a ticket thing and provided all this information for their mistake. Their response was'too bad too sad!' What a lousy player support policy!!!!!
Below is my ticket exchanges:
THEMANP Saturday at 13:50 Hello, I completed a ranked match shortly before the server issue manifested this morning. As you can see in my history, I won as Leblanc. I was at 0LP Gold (just won series) when I started the game, and I remain at 0LP gold after winning the game. There were no lag/dc issues in the game. The opposing team did have a rage quitter after I went up 4-0 in the first 6 minutes or so. Can you help fix this issue by giving the LP that I earned from this victory?
Thank you for your time.
KUNOICHI Sunday at 20:06 Hey themanp,
I'm sorry to hear that your game may have not registered with our system. This problem is sometimes the result of a player in your game "drop-hacking." or the issue may stem from deeper system troubles. The good news is that I can definitely look into this for you! Unfortunately, we're unable to provide any LP for games lost this way.
I'll need a few things from you for my investigation:
- That game's r3d log - this will show me a history of the game as seen by your computer. Make sure to pull the r3d log from that game only, please!
-
A list of players and which Champions they were playing - this helps me check the trends of player matches to spot potential "drop-hackers." If you can only remember your Champion, that'll still help us to try and find the game.
-
The time of the game in question - try to be as specific as possible.
Please write back when you've gathered these things for me, and I'll begin an investigation as soon as possible. Thanks!
Regards,
Kunoichi Riot Player Support Maven of the Strings
Avatar THEMANP Sunday at 21:17 Ghostkillerxin- Garen Jackieboyy- jinx Collision Theory- Nocturne themanp- LeBlanc
vs.
Havacks- Quinn MegaMOUA- Bard DayneJour- Ziggs (rage quit after I got 4 kills in first 7 mins or so) nww5- Lee Sin Magnetic Impulse- Lucian
The game ended around 11am give or take 30 mins. I don't believe there was drop hacking or foul play. The game took place immediately before the server issues manifested on Saturday.
I received a message after game saying that post-game lobby stats failed to load but that stats were saved and recorded. This was a ranked game. I hope you can help make this right. Thank you for your time.
============================================================================================= 2016-02-06T10-30-19_r3dlog.txt (200 KB) Avatar LORD RAYNE Monday at 11:04 Hello Summoner,
Thanks for writing back. I’m Lord Rayne from Riot Support at your service! I’ll be assisting you further with this request.
I appreciate you sending over all these added bits of information. I get that losing your hard-earned LP because of technical issues can be very frustrating. I was able to investigate this further for you, and based on my findings, it looks like there was an issue with recording match results.
This can occur if all 10 Summoners disconnect at the exact same time and never reconnected or for a few other connection related reasons. If this happens, no rewards or penalties are given to either team (MMR, LP, promotion series, etc), since the game database has no information about this match. In some extreme cases the Air Client can see a game on the Match History, but unfortunately, the client did not communicate this information to the game database at the time of the match.
Because of this I’m unable to recover the stats for this specific match, from your client or otherwise. That said, we’re constantly working on improving the client-server communication, so issues like this should occur significantly less in the future.
If you’ve got any other questions or concerns, please let me know!
Lord Rayne Player Support Specialist
THEMANP Monday at 22:38 Thank you for the response, but the game played from start to finish with no issues whatsoever. The only issue was post-game.
Avatar HISNAMEISJICKOY Tuesday at 10:42 Hello Summoner,
Thanks for writing back.
On behalf of Lord Rayne, I'm Jickoy and I truly appreciate your thanks. I totally understand that you didn't receive LP from your LeBlanc game. I know how hard it is to gain LP and not receiving because of what happened is just terrible. However, it pains me to tell you that there is nothing that I can do for you. As what my co-Rioter mentioned, the client did not communicate this information to the game database at the time of the match. I hope you understand.
Should you have any other questions, please feel free to send us another ticket.
Jickoy Player Support Specialist Four Bijuu Spirits of Great Power and Wisdom
THEMANP Tuesday at 18:01 As a policy, RIOT should give IP boosts to legitimate issues that they refuse to help with. I don't need anything, but some people could use it, and I think it is really lousy that your response to a problem that YOUR game had is "too bad...you're just SOL." I think that's lousy.
================================================================================================================ FROST ACE Yesterday at 13:26 Hi there!
I understand how you feel about this. It's indeed frustrating when the game we've worked hard to turn into a Victory hasn't given you any points. Although I am not able to handle feedback reports here in Player Support, Riot Games has established a set of boards, previously called forums, for our players to be able to submit their feedback and advice. Rioters check these boards every day for suggestions and insight directly from our community.
NA: http://boards.na.leagueoflegends.com/
Please know that because our teams receive so many feedback reports daily, we are unfortunately unable to respond to every entry individually. This does not mean your suggestion has been overlooked. We are sorry that we are not able to respond to every post.
Thank you again for taking the time to contact me with your thoughts. Your passion for League of Legends and participation are a big part of what makes our community so awesome.
Please let me know if I can assist you with any other requests. Best of luck on the Fields of Justice!
Frost Ace Player Support Specialist The Tidecaller's Voice
