Are we going to receive any compensation for this?

Ramix The Red·12/21/2014, 11:30:10 PM·5 votes·912 views

Riot has officially admitted that there is a problem with the game and players being unable to login...after about a week of issues with this.

Just between today and last night I've probably disconnected from about seven or more games, and around three in a row right before the servers went down. The issue is that the firewall error won't let me (and presumably tons of other people) connect to the game unless we close the client and log in again, but when we close the client we of course get told that this will give us a time penalty for leaving.

So if you can't connect to the game, you're marked as a leaver, if you close the client to reconnect to the game, you're marked as a leaver anyway?

Am I misunderstanding the situation or are we just being royally screwed over? So that brings me to the thread title. Are we going to be compensated for this in anyway? Will the leaver marks be erased, or not counted? Some other people have asked if Riot will be giving out RP as an "apology", will something like that be happening? Or are we just going to be blamed by the Leavebuster because the game client isn't working?

The bolded bit is what I think is really important.

14 Comments

Treehitter12/21/2014, 11:34:20 PM7 votes

no we don't deserve any compensation lol. this is a free game

VeryGreen12/21/2014, 11:33:15 PM4 votes

If we get any compensation id be very surprised.

Tiax12/21/2014, 11:53:57 PM2 votes

On mac client I've had this bug for over a dozen patches and have been ignored. It wouldn't happen that frequently but like 1 out of 10 games is a pretty big deal and it got me banned a couple times.... Whats funny is it stopped 4.20-4.21 for me and I'm honestly just lol'ing as everyone else feels my pain that they said was my issue.

Sarutobi12/22/2014, 5:34:31 AM2 votes

Im going to assume most people here have no idea how a business is run! Your first and foremost plan is to make money. you cannot do that without customers. when customers are happy they will give you money. in exchange you give out a product said customers will enjoy! Now when problems occur this worries your customers. maybe they feel unsafe, or no longer feel that the product they help support deserve their money any more. thus income lowers, and much more chaos ensures! This is why most company give out compensation and most people dont realize it.

When servers goes out. like Netflix or things like that. they usually compensate by giving an extra day or two of server. Or like when Sony PSN was taken down for i think 2 months. they compensated not only with free games, but because they had PS+ service they gave people i believe an extra 3-6 months of service because of that downtime.

Did any of them need to do that? no, but because they care about their customers, and want to ensure that they continue to use their products in the future. What im trying to say it that it would be a good gesture to show that the people at riot still care about us not only as customers, but as a fellow gamer/person in general! i dont think i have seen people demand compensation so i have no idea where people are getting that people need/forcing riot to do something.

NyCowboy12/21/2014, 11:40:00 PM2 votes

I'm sure they'll forgive the "leaves", but no compensation should be expected. As has been mentioned previously, this is a free game that Riot gives us. We shouldn't expect or demand any sort of compensation for problems in their product (as the norm is to refund the product, which in this case is $0).

Negrocrank12/22/2014, 5:21:56 AM2 votes

Our compensation will probably be like a 4 game ip boost. Not bad. Not the best. But we gotta take what we can get.

Ramix The Red12/22/2014, 1:20:45 AM1 votes

Hey. Hey you. Yeah, you. The person reading this thread. See that bit about bolding? And the bit where I say that the bolded bit is most important. That's there for a reason.

gves12/21/2014, 11:35:11 PM1 votes

I hope we get compensated but like greenmachine666 said i would be suprised

AnotherAccBanned12/22/2014, 12:41:54 AM1 votes

It just makes me so happy to see that I'm not the only idiot trying over and over to reconnect.