Are refunds broken?
I have 1 refund left on my account and want to refund something but it says its non refundable. It says all of my items are non refundable. 
1 Comments
How long ago did you make the purchase? Is it a champion for which you have skins? Here's what's on the wiki.
#Policy There are a few limitations on how a player can use your self-service refunds:
- A player only get three refunds per account, per lifetime. Once a player has depleted his/her refund tokens, Riot will be unable to process any additional refunds against the player's account.
- Players can only refund Skins and Champions through the store feature.
- For Runes (Stacks of 9 Runes or Stacks of 3 Quintessences only), Rune Pages, Bundles, and name change reversal requests, the player will need to submit a ticket for Riot to manually process the requested refund. If the player do not have any tokens left, Riot will be unable to assist them.
- Official Refund Policy only allows refund of purchases made in the last 90 days. Players are not able to request refund of content purchased prior to that.
- If a player wants to refund a champion and the player own skins for that champion, please note that the player will have to use tokens to refund all the skins for that champion before they are able to use a token to refund the actual champion.