Screaming at Riot Doesn't Help Them Improve.
If you right something insightful on boards or Reddit, they will most likely see it. Reds lurk a lot. Many of them even respond. But, slinging shit at them doesn't do anything for them and (no fuckin' duh) has a very negative impact on the community-company relationship. By being a winy vocal minority you're plaguing the view of the community. They have a lot of shit to do and they don't need the playerbase breathing down their neck making the situation worse.