Issues with Riot staff

Shishimato·Sep 15, 2016·1 votes·261 views

So i reccently had a game that was restarted because the game pinged i was afk. however i was not. i brought items when to lane only for the game to be restarted (with i voted in too) and now 2 riot employees are lying to me telling me i was afk right at the start, however considering how i brought items and went to lane, thats impossible so obviously a glitch in the system but instead of admitting the glitch and removing the warning they keep lying and just repeat i was afk, but refuse to answer how its possible that i afk when i had items ect.

what happens when it does thee same again and i find myself in low pri because the damn staff refuse to accept there is a fault?

5 Comments

Deep Terror NamiSep 15, 20161 votes

You don't have to be literally afk for all of the match, you just have to not participate for too long and you'll get flagged. Would you mind sharing the match history so I can see when items were purchases and if it appeared you were participating up until the remake? I can't verify anything with absolute certainty but it may help explain if I can see something.

You might also share the conversation with Riot you had so we can see what they really said about your situation, as that may shed light on it as well. Even if they were wrong, they won't be able to remove your penalty. So far I haven't seen anyone get flagged afk if they actually participated (not just standing in the lane), so I doubt it would happen to you more than once if it really was a bug.

ShishimatoSep 21, 20161 votes

Basically I brought items and waited under tower for minions and adc to arrive in lane. I asked riot to explain how i was afk, and they havent said anything other than "the game pegged you as afk" they first said it was right at the start but then said it was later on in the game when i pointed out I had items, but we did a remake meaning it was in the first three minutes. I asked them what denotes being afk and can the tell me exactly when I was for, so in case i didnt move enough of something while waiting I can make sure it wont ping me for afk if im waiting but they arent giving me any info at all just repeating " the game pinged you as afk"

ShishimatoSep 21, 20161 votes

this is the message they keep sending me

"Greetings again,

As mentioned before this wasn't a bug and was due to your account being marked as afk at the start of the game which lead to the game being remade. This system is a little different than the regular afk system which will sometimes have a message pop up during a match.

If you have any new concerns, let me know. Otherwise, I will consider this matter closed.

Legendary Player Behavior & Game Support Jarvan IV Jungle "For the King!""

Deep Terror NamiSep 21, 20161 votes

You have to be flagged as absent for at least 90 seconds of the first 3 minutes for a remake. Did your ADC not arrive until the third wave of minions and you not do anything until then or something?

ShishimatoSep 22, 20161 votes

i brought items teleported to lane then as soon as first minions came into lane i followed them

"Hello again,

I have explained the context of your account to the fullest detail that I can reveal. The decision here will remain unchanged and I will consider this matter closed.

Hana Riot Player Support Player Behavior Specialist Support Main"

thats the latest reply after i asked them again to explain how long i was pegged as afk and when in the game i was pegged afk. they wont tell me anything :(