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Banned [Unjustly] for 3rd Party Programs?

T6Z4thMrvd·6/11/2015, 11:45:22 PM·3 votes·1,032 views

I do not know why I got banned. When I first received the "This account has been banned" message in the client, I assumed it may be for a chargeback from the bank on my mother's credit card. So I went to work and I received an email when I got back home about me "using 3rd party and malicious type programs". I didn't even know a program existed. I play cassio a lot and I know she has been red flagged in the past due to scripting I remember, but I have never used one of these? Like, I have spent probably like $1,000 on League aesthetics and champs ~ and now I'm being punished for something I didn't even do. If someone could help me solve this problem, that'd be great. The only "macro" I use is a keyboard one which types in my password for me. Please help, I don't want to lose my account of like 3 years over some silly thing that I never did.

If anyone has any questions, feel free to ask. I just want this issue solved as fast as possible so I can go back to playing some Lee Sin and Shaco top lane.

17 Comments

Trídent6/12/2015, 1:08:10 AM3 votes

Submit a ticket to support https://support.riotgames.com

Banzkarn6/12/2015, 12:52:17 AM2 votes

At least you got an email saying what its for. I logged in this afternoon to a 64 game chat restriction and a 35 game ranked ban, no explanation at all. I do rage so the chat restriction makes some sense to me and i dont even really mind it as it helps me focus on the game. But the massive you have to win 35 normal draft games thing is Bullshit! Anyway I hope they respond since there is no way to appeal anymore, at least that I can find. Good luck.

Junsui Aoi6/12/2015, 1:04:06 AM1 votes

I would suggest moving this over to help and support. Or submitting a ticket to see if you can get a hold of an actually riot employee to discuss it further.

Zombiemaster6/12/2015, 1:06:29 AM1 votes

I would suggest submitting a ticket to Riot support. That's most likely your best bet. However, try be patient when trying to get someone to talk to, as it will most likely take a while to get a Riot employee.

kornirac6/12/2015, 4:52:33 AM1 votes

ohh, i have the same problem. sent 3 tikets to explain that i dont use 3rd party programs on league and the support dosent give a damn about what i say.always the same things. "We work hard to preserve a fair and competitive environment in League of Legends". i try to tell them that i dont spend money to then hack and get banned but yeah riot dosent care and always tell me the same thing. then others hack and dont get banned but i did nothing and i do? ohh ok thx lots of sense and very fair for me thx riot im having fun playing this game!