truthfully, the real problem is the troll
you get in trouble because even if they start a problem, you keep it going or make it worse
I disagree entirely with this mainly because i've had an account perma'd for "retaliation" which is literally always me defending myself from extremely toxic players, not just passive aggressive bullshit, but people actually flaming with me with homophobic and racist slurs, so i tell them off, and then they get a mark on their account or a punishment, and so do i
but if that player was not in the game doing and saying those things, you'd never have heard from me, so they just sweep away both players without really thinking about it because it's automated, and people don't care who started the problem, so they're just glad to see both gone, despite the system being inherently unfair to the player who just wanted to play and not be harassed.