Someone has added points to my account from another credit card..

Ipwnvachinas·Mar 17, 2015·1 votes·785 views

I am really worried about this. I am not sure how but RP has been added to my account. Says $100 dollars of RP has been added. I am really scared about this. Is there a way to reverse this? I want to do something about this. I tried doing the Fraud thing online here but it says I need the card number that I don't own. Can someone please help me? Thanks

11 Comments

dumnghotiMar 17, 20155 votes

1.) Change your password and your associated email address immediately through the boards website you're on right now

2.) Have a glass of ice water and a calm down, panicking is the worst thing you can ever do in any situation

3.) Take screenshots and open a ticket in the support page (though good luck, Rito support is useless).

The only reason you should worry is that your account has been accessed by another user. Your account is only associated to an email address, not a social security number or name/address. You can't be held responsible in any regard, but you need to make sure your account is secure.

Linna ExcelMar 17, 20152 votes

{quoted}

Change your password and your associated email address immediately through the boards website you're on right now, and then have a glass of ice water and a calm down, then seek fraud prevention.

This. Also send in a support ticket, it might have been a system error of some kind.

JubbinautMar 17, 20153 votes

{quoted}

3.) Enjoy your RP, or take screenshots and open a ticket in the support page (though good luck, Rito support is useless).

To OP:

Do not spend the RP unless you know where it came from.

If the person who accessed your account calls for a chargeback on that transaction, Riot will ban your account until the financial imbalance is resolved. I have heard that you can have them take back unspent RP, but the will not refund items you've purchased with it.

Be sure to speak with Support about this before you spend any of it.

dumnghotiMar 17, 20151 votes

I am not doubting this is true, I'd just never heard of that happening (can't even find a case claiming online through vigorous old-boards archive and this board archives search plus a google search). I'll edit my post anyway, I guess.

JubbinautMar 17, 20152 votes

If you go to the old TBI forums and search "chargeback" there's quite a few threads regarding it. The ban year (they're used as codes for permabans, to denote internally what the ban is for) is apparently 2114, 2222, or 2223.

Here's a few samples from my search:

http://forums.na.leagueoflegends.com/board/showthread.php?t=4265219 http://forums.na.leagueoflegends.com/board/showthread.php?t=4192360 http://forums.na.leagueoflegends.com/board/showthread.php?t=3916840

That being said, I'm not certain that they can take back the RP itself, but I've heard it's possible.

The possibility of chargeback is the primary reason to contact Support. At very least, it indicates that you've communicated with them regarding the possibility of an account security issue before such a thing shows up.

JubbinautMar 17, 20153 votes

First thing you need to do is verify your email address and change your password. After that, submit a support ticket explaining the situation. They should be able to help you determine what happened.

You might also check your RP purchases to determine where it came from. From the client, go to the store, then the purchases tab, then click on the "RP Purchase History" button.

MrPerson10Mar 17, 20152 votes

Change email/password, submit support ticket is the best thing i can think of

AJStarhikerMar 17, 20152 votes

Like the others said, send a support ticket. they might not get to it right away, though, so don't spend the RP until they let you know if it's ok.

TyrenMar 17, 20152 votes

On top of what everyone else has said, I would also remove any credit / debit/ paypal that are saved to your account, just to be safe. Because I'm paranoid I never save that info.