RIOT, PHISHERS, AND FINANCIAL DATA SECURITY

n2LuvFFjEy··2 votes·490 views

From: Riot Games

Hey Rift Runner,

We understand that hacks and exploits hurt the integrity of the game and we are actively looking and punishing these players. The Boards is not the correct place to bring visibility on these players and as such, your post has been removed. Please continue to use our in-game reporting system and send a Player Support ticket in.

https://support.riotgames.com/hc/en-us/requests/new

As far as I can tell, there isn't an option anywhere except the post-game lobby to report cheating.

I'm not as interested in reporting cheating as I am in reporting blatant phishing attacks ( like the one you removed, though I partially understand your reasoning ); I can't seem to find a specific option regarding hacking / exploiting / ► phishing ( account theft ) ◄ anywhere in your support ticket section or client's reporting system. If I'm missing something, please, point me in the right direction.

I haven't spent thousands like some, but I do spend substantially more on your game than I do on others .. it would be appreciated if you gave us the ability to flag ( with priority ) specific threats to ours and others account security when they present themselves, as this one just did, instead of asking us to throw another drop in a bucket of miscategorized support tickets.

GLHF ─ Rift Runner

4 Comments

redniwediS2 votes

Take screenshots and send them to Riot via a support ticket. This reporting route is not nearly as well known as it needs to be, but it's been a valid way to report people for a long time.

n2LuvFFjEy1 votes

Yeah that's what I'm going to do, though I definitely think a more intuitive system would go a long way.

My original post was a screenshot of the weak attempt ( included the user's summoner name .. apparent no-no ), which I understand isn't the nicest thing in the world to do... but neither is trying to steal someone's account.

Thanks for the tip :]

GLHF ─ Rift Runner

COBRA C0MM4NDER2 votes

You need to do some basic things that you may not have attempted before and the community here can help you with that.

You log in to your account, then head to support to make a ticket there.

https://support.riotgames.com/hc/en-us <---this, although it may be different depending on your region.

Give them as much detail as you can, screen shots, ANYTHING you can think of to assist the people viewing the ticket.

The ticket goes into a queue, and you WILL receive a reply usually within a half hour if it's not busy...if it is busy, they email you when they reply to the ticket.

And to keep your system and account safe, never share your account with anyone and always keep your antivirus updated.

Good luck!

n2LuvFFjEy1 votes

Always, and thanks for the advice. It's not likely that I'd ever fall for a phishing attack, but I know there are innumerable young ones on here that no doubt would.

FYI: Anyone out there that doesn't recognize M I M PHISHING : If someone says a website will grant you a champ and skin, and all you have to do is login to their website with a level 30 account... just don't.

GLHF ─ Rift Runner

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