Totally uncool, dudes
Dudes and dudettes, lads and ladettes, I am BreaKer (EUNE) / Admiral Nutella (EUW), and I am here with something that none of you will enjoy. Even more, it will frustrate you. It will make you feel bad, I know, because this is the effect it had on me. So, why do I post it here then? Because it's the only way it can get some attention. Tried posting it on EUW and the post was left 4 dead ((C) VALVE). I am sure this isn't happening only to me, and someone has to step up. This is about drama music The player support team.
Let us begin, shall we?
Brreaker **January 25, 2013 05:27
**As you might know, I have the habit of reporting every abnormality I find, as I did with the LeagueBot, now, there's another free bot out in the open, as well as a forum where people are selling and trading accounts. As far as I know, the ToS state that this is forbidden [D. Account Sales. The Account supplied to you is personal to you, and Riot Games does not recognize and expressly forbids the transfer of user Accounts. You shall not purchase, sell, gift or trade any Account, or make any such offer, and any attempt shall be null and void. Any distribution by you of your Account and/or your Login Credentials (except as expressly provided herein or otherwise explicitly approved of by Riot Games) may result in suspension or termination of your Account. ], so I'd ask you to please take a look on both these links: Links removed, because of zoidberg. Thank you for your time and I am truly sorry if I submitted this in the wrong place and I'd appreciate it if you'd forward this to the right office! Thank you again for your time! Regards, ** Manu "BrreaKerr" Andrei
Hello Brreaker,
Thank you for taking the time to send this feedback to me. Although I am not able to handle feedback reports here in Player Support, Riot Games has established a set of forums for our players to be able to submit their feedback and advice. Rioters check these forums every day for suggestions and insight directly from our community.
NA Forums: http://na.leagueoflegends.com/board/index.php EUW Forums: http://euw.leagueoflegends.com/board/index.php??langid=1 EUNE Forums: http://eune.leagueoflegends.com/board/index.php??langid=1
Please know that because our teams receive so many feedback reports daily, we are unfortunately unable to respond to every entry individually. This does not mean your suggestion has been overlooked. We are sorry that we are not able to respond to every post.
Thank you again for taking the time to contact me with your thoughts. Your passion for League of Legends and participation are a big part of what makes our community so awesome.
Please let me know if I can assist you with any other requests. Best of luck on the Fields of Justice!
*Warmest Regards, * *Funny Bunny * Riot Games Player Support Specialist
January 27, 2013 05:45
**Really? A copy paste reply? I mean, really? Do you really want me to go and paste a free bot link on the forums? ** **I'd really appreciate if you actually took the time to actually read what I submitted. ** **Thank you, ** Manu "BrreaKerr" Andrei
January 27, 2013 07:17
Hello Brreaker,
Thank you for your feedback. We have lots of different teams who design, create and improve League of Legends. By structuring our company this way, we can work on lots of upcoming things without affecting speed or quality of other features.
*Warmest Regards, * *Funny Bunny * Riot Games Player Support Specialist
This is Request #4969589. So...I got advised to post a bot on the forums. By the support team. Awesome, ain't it? No, I won't remove the names. But wait, there's more.
Request #9190518, when I was an Emissary, back on EUNE, I asked for a way to contact Rioters faster so I could report forum posts that were breaking the rules, such as account selling, scam pages, and so forth. I was told to...post on the forums. Actually, the reply was something like "We have forums! Here's the URL"
Request #12316659, long story, but when I told the support team that the namechange didn't take place I was replied with...
Hello again Summoner,
I appreciate your thanks, and hope to continue to provide the level of service you deserve as our valued player. Best of luck on the Fields of Justice!
*Jickoy * *Player Support Specialist * Riot Games
June 19, 2014 10:42
Request #1484848, I report a series of hacks and I get thanked for...reporting a bug (?!) and told that a fix is being developed (You know the copy paste, the same you get when you report a bug)
These are just my tickets. I can only imagine how many other players ran into these situations. Why do I post now? Well, the ticket back in January frustrated me enough to stop playing for a couple of months.
Riot, we understand that there are hundreds of tickets, and that sometimes, the easiest way to solve a problem is to paste a text, because sometimes it just is the same question asked over and over again. But when Player Support advises me to break the rules, which if I did, in that case, would result in a suspension of my account (Posting hacks on the forums), it gets to a whole new level.
Please, don't take this as a rage post, its sole purpose is to inform. I added the request numbers just in case any Rioter cares to take a look. I did not remove the names simply because of reasons. I've had enough protecting those who did not deserve it, seeing as no action seems to be taken.
As the player base grows, it needs more attention. Now, the game is still growing, but please, think in the future, when the player base will become stable. Frustration, like lag, discourages people.
TL;dr: Read the G D Post ^^
Best regards, Manu Andrei
