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Account Hacked

Uw4nt2bm3··2 votes·512 views

Hello,this isnt the account that got hacked i am writting from since its been permanently banned.

So here is the story, MY account got hacked while i was away for 3-4 months working out of my country and i didnt have acces to LOL or time to play it even if i did have acces.So i come back and i try to log my account and it seems everything has been changed,my pass,email everything.So i contatced supportand they ask me all those questions to verify the account is mine and i did provide them with everything they needed to know,only to get this answer:

Hello Generalfaora,

Your account has been permanently suspended following the use of scripts, hacks, exploits or unauthorized third-party programs in League of Legends. Accounts that are caught using hacks to gain an unfair competitive advantage are subject to permanent suspension. We work hard to preserve a fair and competitive environment in League of Legends. Regardless of intent, use of unauthorized third-party programs is explicitly against the Terms of Use, which can be found here:

EUW: http://euw.leagueoflegends.com/legal/termsofuse

Keep in mind that account sharing of any kind is also against the Terms of Use. You are responsible for all activity on your account, so be sure to keep your account information to yourself.

We won't be able to go into the specifics of an account's exploit abuse, as divulging this information could compromise future investigations. Let me know if you have any other questions or concerns.

Jayme Peligroso Riot Player Support Vayne Main

Then i replyed this:

Ok but i did not use any of those things u mention,as u can tell the thing was used on a diffrent IP,thats why i emailed u guys,account has been hacked,i dont know wjhat was done with the account since i didnt use it.It is not my fault that i got hacked,i didnt share my account ever,i did asked for help few times saying that i will be hacked again since the acc got hacked 2x,and now u say that the person used hacks and exploits on the account,so if he is able to do that it means that he is an experianced in those sorts of things and thats why he had no problem hacking me,it is just unfair that now its like i am being punished for the actions of another guy. I mean i worked hard for the money that i have spent on that account,i bought all runes with just games and ip and all those rune ppages,i played it over 2 years. I am really asking u to reconsider this,since u can tell that it hasnt been on my ip the account for past few months,i really have nothing to do with this,and it seems a little unfair now that i should be punished for an actions of a hacker. As i asked few times allready to change the account username or transfer everything i got to a complete new account bcz i was sure that i would get hacked again,u politley declined me and now this happend.I am asking u please to reconsider and help me get back what i worked really hard for. Hours and overtime hours i spend in my job,and little satisfaction i get is when i get home and can play a little bit on league of legends and enjoy my champions with all those skins i got. Please Mr. or Mrs. Jamdaze,i would be very happy if u reconsider.

And theyr reply:

Hello Generalfaora,

Our system detected the use of scripts within your games. I hope you can see why it would be unsatisfying and frustrating to play against other players who are using a tool to tamper with the gameplay experience. We took action to protect the fairness and integrity of the Fields of Justice.

We have explained the context of your suspension, will not remove or modify it, and consider the matter closed.

Jayme Peligroso Riot Player Support Vayne Main

So im writing here to see if there is any1 able to help me get back my account,i did no share it,sell it or anything,ive spent alot of money on this acc+ ive got a job there is no logical reason that id sell/trade/share the account.Im begging any1 here who had the same problems to help me out,or any Riot employee to look trough this please.

Sorry for the long post,but i really want my account back :(

8 Comments

Jubbinaut1 votes

There's nothing that anyone on the boards is likely to be able to do to help you. Continuing your dialogue with Support is your best bet.

Uw4nt2bm31 votes

{quoted}

There's nothing that anyone on the boards is likely to be able to do to help you. Continuing your dialogue with Support is your best bet.

I really do not kknow what else i should say...

Jubbinaut1 votes

Open up a new ticket. Speak with them clearly and politely about your account recovery process, focusing on the reasons for it. Explain that you're aware that the actions of your account are your responsibility, but that you're hoping for leniency due to your prior inability to exert control over the account.

Remember that these guys are probably overworked, and that they definitely get a lot of people yelling at them. Being polite and respectful of their time will go a very long way towards encouraging them to look deeper into the issue.

Uw4nt2bm31 votes

{quoted}

Open up a new ticket. Speak with them clearly and politely about your account recovery process, focusing on the reasons for it. Explain that you're aware that the actions of your account are your responsibility, but that you're hoping for leniency due to your prior inability to exert control over the account.

Remember that these guys are probably overworked, and that they definitely get a lot of people yelling at them. Being polite and respectful of their time will go a very long way towards encouraging them to look deeper into the issue.

This is what they have answered now

Legendary (Riot Games Player Support)

Jul 23, 13:02

Greetings Generalfaora,

Thanks for writing in with your concerns about your account. We have provided you information on how to keep your account secure in past tickets but ultimately the responsibility falls on you to keep your account secure at all times. Regardless of who was playing on your account, as the account owner you are still accountable for actions that occur on your account during all games.

As this account was benefiting from exploit use it games, we will not be able to remove the permanent suspension on it. Let me know if you have any further concerns and I will be happy to assist you.

Legendary Player Behavior & Game Support Jarvan IV Jungle "For the King!"

Jubbinaut1 votes

As much as I hate to say it, it's hard to really fault them for holding to policy. Not sure what else you could do about it, to be honest. Sorry.

Uw4nt2bm31 votes

Yea,but they could just unbann it and return the acc to me,like this ive lost an acc with 120 skins all champs and 15+ rune pages,its gonna be impossible to get all that over again from start....

Uw4nt2bm31 votes

just gonna bump this here

CharQueen1 votes

Riot, get your ass in here and check out the IP of his account for this time. Don't you ever fuck over a paying customer, because it is never someone's fault that they were taken advantage of.

As for you, I hope you're telling the truth. For someone with 120+ skins, you need to bump that grammar to a level of professionalism when dealing with Support. No excuses on that. You'd be amazed what a concise tongue can accomplish.

My recommendation is to keep this dialogue alive. If a Rioter can make claim to it, we will all learn something. You could be a game changer here.

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