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Tell Summoners when someone they've reported is punished?

SqueakyDoor··1 votes·1,167 views

I just got into a ranked game that was like so many other games that I, and other Summoners, have played. It was with a Shyvana who, upon connecting to the champion select, immediately began to flame everyone. Apparently they had experienced a rather poor game where "morons like you guys" caused them to lose. I played support, and tried my best to remain positive, cracking jokes, ignoring the continuous stream of insults that the Shyvana slew at my teammates, and simply trying to have a fun game. We lost, but no one other than the Shyvana seemed to blame anyone. Upon entering the post-game chat, the Shyvana kept flaming...well, everyone, both teammates and opponents. You know the type, "Report my entire team", "Trash no ganks", the sort. What was particularly discouraging about this one, however, was their absolute disregard for the tribunal. They knew that they could be reported, but they simply didn't care.

And the more I thought about it, the more I realized: Why should they?

Over the past year or so, Riot has proudly claimed that their community has become less toxic, that flamers have been getting punished thanks to a "automated system". From what I've seen in the comments of such claims seems to suggest that the League community has responded by saying, "Um, no." The traditional tribunal (which, believe it or not, was one of my favorite aspects of League) has been all but deserted, meaning that there is little to no feeling of any positive change in the character of the League community (to say nothing of the hilarious tribunal case threads). The tribunal made us feel like we were bettering the game, like our reports meant something. Now, at least for myself, there is no such sense of justice.

So I have a simple suggestion, one that could have many drawbacks--I honestly want to hear others' input of it. Should Summoners be notified when someone they've reported has been punished, or at the very least looked at? I feel like it will promote the feeling among positive players that yes, the system does work, even if just a little. Furthermore, as this knowledge of an active justice system spreads, Summoners will be discouraged from being negative, and maybe--just maybe--they'll start to take the idea of punishment seriously.

Now I'm not going to pretend that this idea is a fantastic one; for all I know there's a huge downside to it. That's why I'm opening it up to you guys. Let me know what you think. If there's a glaring issue with the notion, then all the better; I will have learned something new. But if this idea would, in theory, work, then maybe it can be implemented.

Thanks for reading.

12 Comments

Maji3 votes

A few days ago, I received a popup from Riot saying a player that has been reported by myself and others has been punished. Didn't give details, just that happened.

SqueakyDoor1 votes

This is the kind of thing I want to see more often. The player in question is not named, but the players issuing the report feel that their voices are being heard. Has anyone else received the same message?

Thanks for sharing.

Jubbinaut1 votes

The message - at the moment - is only sent to the player whose report triggers a case that is punished. Meaning if you didn't send the triggering report, you won't get the pop-up.

Mostly, they're doing it that way - for now - because they've got a fair number more features to add to the reform system, and they want to be sure that the pop-ups don't become too spammy as they do add them.

SqueakyDoor1 votes

Thanks for the valuable insight! I could definitely see how those reports could become spam, especially if the automatic system is working as efficiently as Riot claims it is.

But my original point stays mostly the same; the other people who reported the player have no idea that their reports are making a difference. Again, I can totally see how some would be annoyed by the spam messages. Personally, I wouldn't mind as much, but others might. Perhaps an option to disable such messages would remedy this?

Thanks again.

Jubbinaut1 votes

From my understanding, that's one of the solutions they're looking at. Before adjusting it, though, I think they want to get all the other features of the reform system into place (automatic feeder detection is one Lyte talks about a lot, but he often vaguely references others).

I expect they'll tune it to timeframe, so we'll see feedback on any players we reported over the last week (for example), with an option to limit/block the pop-ups.

I dug up his last post about it in Reddit, with full text below (link goes to his post sans context):

A lot of players have been asking us to ship features earlier, and iterate on them afterwards. That's what we did. We quickly developed and shipped the Report Feedback feature, and it had very limited features and basically gave players some feedback when their reports triggered a punishment. We're starting with conservative settings because we know what's coming next (Intentional Feeding, Chat/Ranked Restrictions and Elo Boosting into the Instant Feedback System) and we were concerned that for a non-trivial percentage of players, getting pop-ups for all of these at the conservative settings would be too spammy. In fact, we received a whole slew of complaints from players that they did not want any pop-ups at all and did not care what happens to their reports. Reddit is a super hardcore population that plays a lot of Ranked, so we totally understand why you guys might want to see reports for every punished behavior. But, we have to consider that the vast majority of players might think differently, and how we would change the design of Report Feedback to account for both demographics of players.

So, is spending time adding more features like a "Monthly Report" or opt-in opt-out system to Report Feedback more valuable than working on Intentional Feeding and Elo Boosting? We don't think so. We decided to do Intentional Feeding, Chat/Ranked Restrictions (basically, allowing players to get Reform Cards for these penalties too), and Elo Boosting first. Then, we'll re-visit the Report Feedback feature and flesh it out once we see what the landscape looks like then.

Again, we're trying to ship earlier, and iterate continuously as we get feedback like this thread. You, the players, have consistently said that you prefer us to do this, instead of holding features until we get all the features in before showing it to players. Now that we understand which players want no pop-ups, some pop-ups, or ALL THE POP-UPS, we can go back to the Report Feedback design in the future after Intentional Feeding/Elo Boosting/Chat Restrictions/Ranked Restrictions are integrated and iterate on the Report Feedback system further.

SqueakyDoor1 votes

Thanks for the link! I don't necessarily agree with some of what some of it says, but it was very informative. Some of the Redditors (I don't know what they're called lol) also offered some great suggestions on the issue, including having one pop-up a day or a week.

Thanks again! You've been most helpful!

Jubbinaut1 votes

No problem! Glad to help.

Krigjer1 votes

Something something about player confidentiality and privacy. Which I understand and agree with.

It's just frustrating when I send in a report ticket because my experiences were really that bad, and I still see this player playing eight months later. (An Anivia that locked in jungle, took blue and came bot lane, using her wall to try and get me and my lane partner killed, for example. 'Why are you doing this in ranked?!' 'Cause that makes it even funnier lol!')

SqueakyDoor1 votes

Trolls are the worst. Flamers aren't much better, but at least they might be able to score a few kills.

Privacy might be an issue, but I don't especially see it as a major one. After all, Summoners don't have to be told which particular person they've reported has been punished.

EcoWolfBlade1 votes

{quoted}

Something something about player confidentiality and privacy. Which I understand and agree with.

Pretty much this. Riot should, and does, protect their players/customers pretty well when it comes to privacy. I understand your feelings on that we should get some sort of reassurance that our reports actually matter, because everyone has those bad days of toxic players who, at the end of the game, berate and tell you that reports do not matter. From personal experience-- they DO matter.

My own proof is that I had a friend who, months and months ago, went off the deep end when it came to League of Legends. Fed up with trolls and 'toxic' players, he became one himself : (. It didn't take but a couple weeks for his behavior to catch up with him; he was temp banned. Now, Riot is pretty lenient to people. They give you second, third, and fourth chances to change your ways (depending on the violation, of course). He was locked out for a few days, and had all his honor points reset. He was very upset over the honor point loss, so that is how I actually came to know that he had been banned. Not long after that he sank back into his ways again, and again... until Riot turned things up and banned him for a month. Shrugs I know the system works even though it doesn't seem like it always is.

'Toxicity' in league is like a Hydra, you cut off one head and two more grow back. People will ignore their punishments until perma bans and then start all over again with a new account. Their behavior will breed new chaos in other players, and the cycle there will continue. League of Legends IS a very harsh environment, goodness. When I come across those games I just stay silent, mute, report, and move on. Even I would love the ability to know if a report resulted in a punishment, but Riot has a duty to protect their players.

SqueakyDoor1 votes

I don't think that the reporters should be told which player they've reported has been punished (and needless to say, reports go out rather frequently). The type of thing I had in mind is something akin to what the guy below recently experienced; an unnamed player was punished because of your reports and the reports of others, etc.

It's great to hear personal stories of the system doing its job, but unfortunately that's about all we can rely on to know that there even still is a system. For the rest who don't have friends who have gone through the process, there's really no indicator of a punishing system.

Thanks for the comments!

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