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Riot This is Unbelievable...

shootin flares··3 votes·5,492 views

Normally, I respect League; I can get hot headed, and yes I get warned by Riot for losing my composure. Yea they're right about me being too extreme at times, but when they attack me on my past that's when I get confused. I suffered a 2 week ban for "harassment" but the thing is, recently I haven't said anything "toxic" I have only attempted to tell me team that being toxic isn't going to get them anywhere. Of course telling a toxic player to calm down gets the good all chat message of "Report him." Now I didn't think I'd get a suspension for just getting randomly reported but the thing is, I did. I KNOW I did nothing. It bothers me to know that toxic players can win these battles by telling the enemy team to report me because they're pissed of. Now of course this is just a small background of the situation I'm stuck in right now, the ultimate thing that frustrated me, was that I have tried contacting the RIOT support team. This is when I got mad, the email I received for being "toxic" was essentially about how I have recently commit too many actions of "harassment." Of course this grinded my gears a little bit. Like I said, after my last warning I stepped up and shut up. I avoided saying anything derogatory and avoided saying everything that would degrade my team. Of course I emailed back, telling Riot exactly what I am telling all of you, that if you read my chat logs in the time period between my last warning and the suspension, you wouldn't find anything "toxic." In response this is the I get an automated message that states:

"Hi -----, As a new initiative to reduce the amount of toxicity within League of Legends, we’ve recently begun to audit players’ accounts for extreme cases >of toxic behavior. Every account punished by this system was personally reviewed by someone at Riot to ensure accuracy. After having reviewed your account, the decision to issue a suspension had to be made due to the extreme cases of toxicity we found. This type of >toxic behavior has no place in League of Legends, and we will continue to punish players who exhibit this behavior. For more context, I’ve included a link to Lyte’s post on Reddit for your convenience: Lyte on Extreme Cases of Toxicity: http://bit.ly/1ncfBsp We would encourage you to join the discussion on our forums where Rioters like Lyte have been responding to players in regards to their >suspensions, however if you’re in need of anything else please let us know and we can assist you further. Best regards, Orochikyo Riot Player Support The Deathslinger

Ok, so I got my response and it's clear they're either not trying, or they're reading my history from before my last warning. Of course I didn't know what to say so I emailed again. This time not so nice and not so appreciative of how much assurance I received. I stated:

You've done me wrong. I have done nothing and you didn't even try to assure me any support. You just said "our system is right" and filled the rest >of the email with things I could care less about. Don't tell me your system is right if I did nothing and got suspended because it clearly isn't. My >account was warned. I took that warning seriously. I did nothing "toxic" yet you continue to accuse me of being "toxic." This is one of the most >dumbfounded things I've ever heard. Me saying nothing except trying to tell my toxic team to calm down and play the game IS NOT TOXIC. I am in >disbelief. You're essentially listening to those players who say "report him" because they're mad at the game. Maybe if you didn't listen to those >players you would have a more successful game. So stop acting like my past actions are my recent actions because they aren't. I respect you're >game as much as I do my own account and reputation. So don't punish me for reasons unknown. Thank you.

I get the reply that I would be transferred to the "Behavioral Specialists" who would asses my issue as soon as possible. 4-5 days passed and still no response. This pissed me off, my suspension would be over by the time they respond and all they did was pretty much try to trick me into giving up. Or at least that's what it seemed like. Of course, I emailed them again. The same message I just showed you and guess what response I got? You guessed it:

"Hi -----, As a new initiative to reduce the amount of toxicity within League of Legends, we’ve recently begun to audit >players’ accounts for extreme cases >of toxic behavior. Every account punished by this system was personally >reviewed by someone at Riot to ensure accuracy. After having reviewed your account, the decision to issue a suspension had to be made due to the extreme >cases of toxicity we found. This type >of toxic behavior has no place in League of Legends, and we will continue >to punish players who exhibit this behavior. For more context, I’ve included a link to Lyte’s post on Reddit for your convenience: Lyte on Extreme Cases of Toxicity: http://bit.ly/1ncfBsp We would encourage you to join the discussion on our forums where Rioters like Lyte have been responding to >players in regards to their >suspensions, however if you’re in need of anything else please let us know and we >can assist you further. Best regards, Orochikyo Riot Player Support The Deathslinger

Riot this is a joke. You don't even try to help. There are probably people who get hacked and email you guys and if they get some automated response like this, that's downright pitiful. You've lost a lot of my respect. I like your game, hell 1% of the world does, but don't act like you're some broke company because you know you have the ability to provide your community assistance.

33 Comments

RiotLyte25 votes

Turtlz,

It looks like you received chat restrictions on 10/22/2014; however, your behaviors since these chat restrictions led to an escalated ban.

For example, your recent games in the past week have chat logs that look like this:

[15:56] Turtlz: wtf twitch [15:58] Turtlz: wtf [18:30] Turtlz [ALL]: ikr wtf [19:40] Turtlz: dumn [19:44] Turtlz: ARE YOU KIDDING ME [19:47] Turtlz: LOL [20:21] Turtlz: dumn [22:37] Turtlz: stfu [23:23] Turtlz [ALL]: bronze [24:25] Turtlz: no hes dumn [25:07] Turtlz: fizz ur bronze [26:14] Turtlz [ALL]: report all [26:18] Turtlz [ALL]: report fizz for being a fucking faggot [26:34] Turtlz [ALL]: and report everyone else for condoning fagness of fizz [26:52] Turtlz [ALL]: reports fix everything

[14:06] Turtlz [ALL]: report akali [14:10] Turtlz: fag [14:12] Turtlz: kill yourself [14:16] Turtlz: die [14:17] Turtlz: fag [14:40] Turtlz: stfu [14:41] Turtlz: bitch [15:04] Turtlz: and u get fisted [15:11] Turtlz: if you suck ass [15:35] Turtlz: u suckl [15:41] Turtlz: if you're ass [15:49] Turtlz: ur 1/4 [17:04] Turtlz: moron mid [17:05] Turtlz: trash [17:06] Turtlz: inbred [17:08] Turtlz: probably 12 [17:11] Turtlz: also a fucking fag [17:16] Turtlz: you suck ass [17:23] Turtlz: speak [17:24] Turtlz: fag [17:30] Turtlz: stfu now [17:30] Turtlz: fag [17:38] Turtlz: idiot [17:42] Turtlz: retard

If you continue using homophobic and racial slurs in your matches you'll receive a permanent ban.

Shinjusuke2 votes

Out of curiousity, has there EVER been a case of these "OMG RIOT WTF Y U BAN ME" posts actually being true?

LuIuzi Vert2 votes

There was one during a banwave around October. The guy was pretty toxic, but he only bad-mouthed himself. He got a 3-day over two week ban, although he was considered a false positive IIRC.

ModUlanopo6 votes

Out of curiousity, has there EVER been a case of these "OMG RIOT WTF Y U BAN ME" posts actually being true?

Yes, but it's really, really rare.

The only one I can think of for this year is the guy who has his ban overturned because he was making fun of himself and the system wasn't able to detect that.

D0nC2 votes

Out of curiousity, has there EVER been a case of these "OMG RIOT WTF Y U BAN ME" posts actually being true?

Yes, but it's really, really rare.

The only one I can think of for this year is the guy who has his ban overturned because he was making fun of himself and the system wasn't able to detect that.

Bull, I have seen plenty.

There were a group of guys complaining to being victims of a mass report by 4 man premades flagging their accounts for bans.

PaperMache71 votes

We've got a name for those, it's "liars". The reports of people who report for nothing lose their value, so regardless of if things like that can occasionally happen it won't have any real impact.

DocRedgrave1 votes

I'm not amused. I've had a case like that before, but thankfully I've kept a mostly clear track record of reports.

ModUlanopo2 votes

There were a group of guys complaining to being victims of a mass report by 4 man premades flagging their accounts for bans.

Just because people make an accusation doesn't mean it's accurate or even true. If we apply the Principle of Parsimony (aka Occam's Razor):

  • Riot admits mistakes because they have integrity.
  • Where they do not admit mistakes, there must be a compelling reason to do so.
  • If Riot lied to maintain confidence, it would eventually get out and people would be fired (Lying about anything that could affect P/L is bad mojo).
  • Therefore, it is highly unlikely that Riot lies about their mistakes.
SecondChanceHero1 votes

There were a group of guys complaining to being victims of a mass report by 4 man premades flagging their accounts for bans.

Just because people make an accusation doesn't mean it's accurate or even true. If we apply the Principle of Parsimony (aka Occam's Razor):

  • Riot admits mistakes because they have integrity.
  • Where they do not admit mistakes, there must be a compelling reason to do so.
  • If Riot lied to maintain confidence, it would eventually get out and people would be fired (Lying about anything that could affect P/L is bad mojo).
  • Therefore, it is highly unlikely that Riot lies about their mistakes.

Yeah they don't lie about them. That'd be dumb.

Instead they just make thousands upon thousands of them and ignore when the do like it never happened.

Not exactly sure which of these I like better.

ModUlanopo2 votes

Instead they just make thousands upon thousands of them and ignore when the do like it never happened.

I suspect that might just be your negativity bias.

SecondChanceHero1 votes

Instead they just make thousands upon thousands of them and ignore when the do like it never happened.

I suspect that might just be your negativity bias.

Most likely. With a pinch of sarcasm and a dash of hyperbole.

But they have consistently ignored mistakes made for years at a time, ignored bugs and game play problems for years at a time, ignored certain community concerns for years at a time, and the list could go on and on and on. I mean seriously, you know how fed up I got with watching anivia's be able to tp as an egg when they died for almost 3 whole seasons? That's just lazy employees being lazy...

D0nC1 votes

There were a group of guys complaining to being victims of a mass report by 4 man premades flagging their accounts for bans.

Just because people make an accusation doesn't mean it's accurate or even true. If we apply the Principle of Parsimony (aka Occam's Razor):

  • Riot admits mistakes because they have integrity.

If they have no choice or exit I will bet.

  • Where they do not admit mistakes, there must be a compelling reason to do so.

Like the east coast servers, reason being bonus cuts when going over the budget?

  • If Riot lied to maintain confidence, it would eventually get out and people would be fired (Lying about anything that could affect P/L is bad mojo).

Keeping silent works wonders and just the same

  • Therefore, it is highly unlikely that Riot lies about their mistakes.

Everyone "hides" their mistakes, when devs lie and get caught as I have seen many (you speak of them as if they were saints), they simply vanish off the PR scene.

I did not say they lied, I said they made a mistake and well... fixed it but do not think for a second innocent people do not get caught in these messes.

kitcat3007 votes

summoner 11

Adrenalotr1 votes

Lyte, could a system to let Tribunal highlight individual lines of chat they find particularly offensive or abusive, in order to provide quick and easy quotes for the suspension message and tell the player more specifically what he's doing that's not acceptable and thus punished?

Example idea:

After having reviewed your account, the decision to issue a suspension had to be made due to the extreme cases of toxicity we found. This type of toxic behavior has no place in League of Legends, and we will continue to punish players who exhibit this behavior.

Included are chat messages of yours that fellow players have highlighted as being particularly inappropriate:

[26:18] Turtlz [ALL]: report fizz for being a fucking faggot [26:34] Turtlz [ALL]: and report everyone else for condoning fagness of fizz

[14:10] Turtlz: fag [14:12] Turtlz: kill yourself [14:16] Turtlz: die [14:17] Turtlz: fag [14:40] Turtlz: stfu [14:41] Turtlz: bitch [17:06] Turtlz: inbred [17:11] Turtlz: also a fucking fag [17:42] Turtlz: retard

This so that the players know exactly what they're doing and can see it, thus reducing the need for Lyte Smites, and making a stronger connection between inappropriate behavior and its punishment. Tribunal judges wouldn't need to see each other's choice of highlighted lines in order to not influence each other, but Riot staff should, in order to expedite judgement.

IA9hRfpP5q1 votes

Hey Lyte , Can you give me mine. I've been on "hold" by customer support and my ticket for like 4-5 days now. How more do I need to wait for the justification of my 14 day ban?

Refer to my post here, I've tried the correct way but costumer support sends me automated messages or keeps "redirecting me" to a support specialist. summoner 6

ModIts Yuu and Mi1 votes

Turtlz,

It looks like you received chat restrictions on 10/22/2014; however, your behaviors since these chat restrictions led to an escalated ban.

For example, your recent games in the past week have chat logs that look like this:

[26:14] Turtlz [ALL]: report all [26:18] Turtlz [ALL]: report fizz for being a fucking faggot [26:34] Turtlz [ALL]: and report everyone else for condoning fagness of fizz > [26:52] Turtlz [ALL]: reports fix everything

Ironnyyyyyy!

Auroramancer1 votes

Hey Lyte,

Though I'm not really responding to whether the player's ban was legitimate or not, is the Player Behavior/Support team going to fix the issue with copy/pasting the same message to players who send in a ticket?

I had the same problem as OP, where I sent in a ticket to get to the bottom of my ban and figure what I did to be banned. I got super frustrated having to wait 3 weeks to get a straight answer on why I got banned. The copy/pasted message was what the OP pasted:

"As part of a new initiative to reduce toxicity......after reviewing your account....etc."

Though this is usually sent to toxic players who are trying to dispute their bans, it just comes across as extremely disrespectful to a player to have them ask "why did I get banned" and the answer is "THIS IS WHAT WE ARE DOING IN LEAGUE! WE REVIEWED YOUR ACCOUNT! BANNED!" and that's it. It's like getting an automated message from a robot and that the "person on the other side" doesn't give two shits about the support ticket because they do not address the actual questions in the support ticket.

That's just my two cents on it. It's really frustrating for players who get banned to have to wait so long to get a straight answer on their issue, like for me, I had to wait 3 weeks to get an actual answer because I had the copy/paste message replied to me 6 times over those 3 weeks. Waiting to tell a player 'why' they got banned in the week after their ban ends is just poor, and this copy/paste message spam crap is really just disrespectful.

IA9hRfpP5q2 votes

Haha. This proves my conspiracy theory.

What I got:

As a new initiative to reduce the amount of toxicity within League of Legends, we’ve recently begun to audit players’ accounts for extreme cases of toxic behavior. Every account punished by this system was personally reviewed by someone at Riot to ensure accuracy.

After having reviewed your account, the decision to issue a 2-week suspension was made due to the extreme cases of toxicity we found. This type of toxic behavior has no place in League of Legends, and we will continue to punish players who exhibit this behavior.

For more context, I’ve included a link to Lyte’s post on Reddit for your convenience:

Lyte on Extreme Cases of Toxicity: http://bit.ly/1ncfBsp

Do keep in mind that suspensions are issued on 24-hour cycles; this means your suspension will be lifted at the same time of day it was issued. This will be within an hour or two of the time you received the email informing you of your suspension.

We would encourage you to join the discussion on our forums where Rioters like Lyte have been responding to players in regards to their suspensions. If you need anything else, please let me know and I can assist you further.

RJAHSTAR Player Support Specialist Riot Games

Notice the different name?

Man they're just banning people to fill up a quota , show numbers to the corporate "Oh we banned X number of toxic players" Because they tell us to open tickets and ask for explanations, and all they are doing is actually buying time until the ban expires.

D0nC1 votes

Haha. This proves my conspiracy theory.

What I got:

As a new initiative to reduce the amount of toxicity within League of Legends, we’ve recently begun to audit players’ accounts for extreme cases of toxic behavior. Every account punished by this system was personally reviewed by someone at Riot to ensure accuracy.

After having reviewed your account, the decision to issue a 2-week suspension was made due to the extreme cases of toxicity we found. This type of toxic behavior has no place in League of Legends, and we will continue to punish players who exhibit this behavior.

For more context, I’ve included a link to Lyte’s post on Reddit for your convenience:

Lyte on Extreme Cases of Toxicity: http://bit.ly/1ncfBsp

Do keep in mind that suspensions are issued on 24-hour cycles; this means your suspension will be lifted at the same time of day it was issued. This will be within an hour or two of the time you received the email informing you of your suspension.

We would encourage you to join the discussion on our forums where Rioters like Lyte have been responding to players in regards to their suspensions. If you need anything else, please let me know and I can assist you further.

RJAHSTAR Player Support Specialist Riot Games

Notice the different name?

Man they're just banning people to fill up a quota , show numbers to the corporate "Oh we banned X number of toxic players" Because they tell us to open tickets and ask for explanations, and all they are doing is actually buying time until the ban expires.

You mean Jeffrey boy needs to make it look like his job is relevant and helping the game make more money? No wonder the Chinese have declined in growth this year, they are being taken for a walk.

D0nC1 votes

The other day, Raja Ahmed sent a hacked customer an email telling him he was not hacked and that the IP logs showed his IP through out the time he was hacked, frankly I am not surprised, these guys cannot dox/trace VPN's correctly to try to play mind games with their clients lest even confirm CC = actual person playing it.

It's the joke of jokes but expected after being unable to stop skids from dosing them for more than a month.

Arriba!

IA9hRfpP5q1 votes

Like I've said it before and I think this thing is a whole "conspiracy". Say ,

The tribunal isn't working, so they don't know what to do... they take the tribunal down The guy or team has to show some results to corporate... so they can bring up news and say "X amount of players have been banned. thus the community is improving". so they just start banning people for saying things like "fuck" or "fuck you" or "morgana is useless in this team."

I've been with customer support asking for the so "evidence" that has so much toxicity that granted me a 14 day ban. One guy gave me an automated response:

Then I ask for evidence more EXPLICITLY and in a clear way, and I got another reply that I'm being "transferred to a support representative". I mean... for real? I opened a support ticket. So the thing is apparently they just keep throwing you in circles or provide false evidence until you give up or the 14 days are done. If you put anything up in the forums it gets deleted. If I don't get my season rewards of silver just for this first 14-day ban ,I'm quitting Riot and going to rally some people to go to the gaming press and announce this whole "bullshit".

Then I'm gonna turn into a rammus and not talk in any of my games anymore. Since the system is just broken.

This is like the 4th or 5th day since the ticket was opened. Seriously, does a copy-paste of a chat log take so much trouble and time?

ModUlanopo2 votes

Then I'm gonna turn into a rammus and not talk in any of my games anymore.

You say that like it's a bad thing. If you are using chat in a way that gets you in trouble - regardless of whether or not you think the punishment is justified - you should stop using chat.

SecondChanceHero1 votes

Then I'm gonna turn into a rammus and not talk in any of my games anymore.

You say that like it's a bad thing. If you are using chat in a way that gets you in trouble - regardless of whether or not you think the punishment is justified - you should stop using chat.

The crux of the problem is the style of communication we are forced to use. It's inefficient, affords each player the condition of anonymity which we all know gives people the feeling they can act in ways they normally wouldn't, and is a style of communication that lends itself toward the type of toxicity we see all day erry day.

The day toxicity in this community starts to decline will be the day riot finally realizes that it's impossible to play this game competitively without voice chat. Seriously, the reason you never see plat and diamond players getting these kinds of bans or having these issues? It's because you can't even play at that level with that style of communication. At least 3/5 of each team is on vent, team speak, or skype, and the other two probably have that one guys twitch account streaming in the background so they can at least hear him communicating things.

Just my personal opinion. But type chat has needed to go for years. Get rid of it.

ModUlanopo1 votes

Just my personal opinion.

There isn't a problem with this as long as you remember that it remains an opinion. You can advocate for improvements and change all you want, but ultimately you have to play by the rules or suffer the consequences.

I will point out that the vast majority of players have zero problems with the chat system. The people you are advocating for are very much in the minority.

SecondChanceHero1 votes

Just my personal opinion.

There isn't a problem with this as long as you remember that it remains an opinion. You can advocate for improvements and change all you want, but ultimately you have to play by the rules or suffer the consequences.

I will point out that the vast majority of players have zero problems with the chat system. The people you are advocating for are very much in the minority.

Fair point, I suppose. But the people I'm advocating are also the most successful, both in terms of ranking and in terms of remaining a positive force in game. Just saying.

shootin flares1 votes

Riot losing respect

El Tabarnako2 votes

This is fascinating.

Let's just say you enter a store and for an "unknown reason" the store managers kicks you out, aren't you going to have a little pride and never go back there again? What you are doing right now is the complete oposite.

What you're doing right now is showing a complete lack of pride, don't come back in here complaining and trying to convince people that your punishment wasn't deserved because it was.

You lost, quit the game and find another one.

Ptarlorr1 votes

Been a while since we've had a decent Lytesmite

IA9hRfpP5q1 votes

Man, I'd wish Lyte would give me my chat-log since costumer service and the ticket I opened fail to do so... -_-

D0nC1 votes

Welp guys, I'm gonna go troll report a few miscreants who deserve their bans, we need to make league a safer place for the children.

GrimReaperÇalls1 votes

Lyte if possible I'd like to see my chat logs as well

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