HELP PLEASE

Undefeated·Apr 8, 2015·2 votes·615 views

Please, I beg the community for help. THis happened this game and last game and I;m afraid of being leaverbustered. I can't connect to a pvp game. I always disconnnect, and It's sooo frusterating. So, here;s what happens. I go through champ select, then, I go to the loading screen. right when the game is about to start, I get a firewall screen, which makes no sence, because I can run the game perfectly on custom. Then, I'm stuck reconnecting, which gives me the eact same scenario. Then, I try to restart my game, and long behold, the launcher won't work. It enters a update that gets stuck on 0% so I try again, get into the game, and surprise surprise, when I click the reconnect button it turns grey, and nothing happens. On top of that, it crashes the interent on my computer until the game finishes. Please, help me.

7 Comments

Drunk RummateApr 8, 20153 votes

Go into your Firewall Security Dashboard. There should be an icon for it on the right side of your toolbar, next to the clock. If it's not there, click the up arrow and search inside the little box for it. Some common anti virus programs are Norton, McAfee, Trendmicro, and Kaseya.

When you find the icon, right click it and open up your dashboard. This should open a window. In the window look for your firewall specifically and a button that says "Program Rules" or "Exceptions" or something similar to that. When you find it, you should see a list of programs. It's probably pretty long.

I recommend clearing that list completely, then open up League of Legends again. Most likely this will create a new League of Legends icon in the list you just cleared. Go to that icon on your list and there will be a drop down menu of some sort that probably says "Auto." Click that and change it to "Allow." Now you should be able to play the game.

You may have to repeat this process every time there's a patch.

Note: If you don't have an anti virus program like those listed above, this is a SERIOUS problem. Go buy one immediately. Some cable internet providers like Comcast actually give you free access to Norton, so use that if you can.

UndefeatedApr 8, 20151 votes

Thanks for the help, I just want to clarify before I do anything :). I currently have Norton running on my computer, so I go to the allowed programs list which is this: http://gyazo.com/4918f61e7a4f8426e31bffa083cfc2e0 THen clear the list by removing all checkmarks, thenopen league, and there should be an ircon for it?

Drunk RummateApr 8, 20152 votes

{quoted}

Thanks for the help, I just want to clarify before I do anything :). I currently have Norton running on my computer, so I go to the allowed programs list which is this: http://gyazo.com/4918f61e7a4f8426e31bffa083cfc2e0 THen clear the list by removing all checkmarks, thenopen league, and there should be an ircon for it?

That's not your Norton dashboard, that's your Windows Firewall. I would leave that alone. It's pretty useless to begin with, but there's no reason to make it even more useless :) Your Norton Antivirus dashboard will say Norton across the top.

UndefeatedApr 8, 20151 votes

{quoted}

That's not your Norton dashboard, that's your Windows Firewall. I would leave that alone. It's pretty useless to begin with, but there's no reason to make it even more useless :) Your Norton Antivirus dashboard will say Norton across the top.

Thanks for all the help :) I created a new account to test the settings and it worked. Is there any reason that it should not work on my main account, just in case?

Drunk RummateApr 8, 20152 votes

{quoted}

Thanks for all the help :) I created a new account to test the settings and it worked. Is there any reason that it should not work on my main account, just in case?

Nope, it should work just fine. League is a bit quirky with most firewalls but once you have the exception in there it works until the next patch comes. At that point you'll have to make another exception most likely. I usually like to remove my previous exception before I make a new one because I'm a bit OCD about organizing lists, but it doesn't really matter.

I just had you clean yours out because it would make finding the new one easier and you probably had a bunch of useless clutter in there from older programs. Norton will generally prompt you when it wants to make an exception so it shouldn't matter down the road.

UndefeatedApr 8, 20151 votes

{quoted}

Nope, it should work just fine. League is a bit quirky with most firewalls but once you have the exception in there it works until the next patch comes. At that point you'll have to make another exception most likely. I usually like to remove my previous exception before I make a new one because I'm a bit OCD about organizing lists, but it doesn't really matter.

I just had you clean yours out because it would make finding the new one easier and you probably had a bunch of useless clutter in there from older programs. Norton will generally prompt you when it wants to make an exception so it shouldn't matter down the road.

Great :) Thanks for all the help with my porblem :D