A loyal LOLer's SOS who come from East
Dear Riot: Sorry for my poor English.I am a player from the China,a member of the millions of LOLs.Since 2011 joined into the LOL,I have been fighting for more than 3 years in the Summoners rift.No doubt, I am one of earliest LOLers in China. Because of the love to the LOL ，I have bought all the heroes and many skin even 99% Avatar.Season I Gold，Season Ⅱ Diamond，Season Ⅲ Diamond，and finally at the end of this season I managed to be the Challenger.I know that Riot has long been devoted to the enhancement of users' experience and to correcting misconducts in the game. I personally agree with this and am willing to cooperate, because a good game environment is what we as players are pursuing.With a series of your improvement measures being established, game players' negative behaviors also become fewer and fewer.On 11 November, 2014, having fought in Summoners rift for one year and S4 ended, I was waiting for the award with full hope. I became anxious because other players had received the awards. At that time, I received a bad news that I was withdrawn the qualification of getting S4 award due to my evildoing.This news was like a bolt out of the blue which immediately made me feel at a great loss. Looking back upon the entire competition season, I didn't remember any bad behavior I had. Even when I was called names, I also didn't care. The only thing I remembered is that my account was off-line and banned for one day because the power failure two years ago.When I asked repeatedly, the customer service told me that my reward in Telecom Zone Two was taken back because my account in Telecom Zone One was closed.But I have asked the customer service before, and I was told that Telecom Zone One is absolutely independent from Telecom Zone Two and the objects in my account of different Zones are also independent from each other.Because I have been devoted to playing in the second zone, and my level in the first zone is lower than 30. At that time, my friend said that he wanted to borrow my account to play, and then my account was banned. Since then I have never thought about it. But now I receive such a reply, I really cannot accept it.Because I kept on explaining, what I received from the customer service were just same repeated words. The next day it added a rule that an account number will share the same behaviors in all big zones.My problem was not solved by the customer service of Tencent. Meanwhile, many other game players with the same situations or even many innocent persons did not receive any reward. However, Tencent didn't provide any channel for us to complain at all.In term of this, I want to express my views as the following points:
1. The awards of the players who were marked in the Season Award Announcement published in October 13th due to bad behaviors would not be given, but some players who got their accounts banned before and then improved their behaviors also didn't get awards.
2. The range of abominable players is not very clear. When you consult the customer service, you will be told that it's confidential. The Chinese players' experience of customer service is always bad.
3. Hero skin gold point in different large districts cannot be shared, but why the game behavior can be shared. It is like that account was once closed by the European server but no reward was granted by the American server.
4. Even if one behaves bad, his account in that zone where it is shall be banned as a punishment, but this should not affect him on getting awards from other zones.
I eagerly plead that riot can offer some help to us players from the distant east. As an old soldier who has been fighting for 3 years, I'm really looking forward to the glory of the innumerable trials and hardships of this season.I have no way to get back my rewards because Tencent gives up us.My username is QQ 82465215，my summoner name is 毕竟我爱蓉蓉阿 from China telecom second zone ZuAn.
Thank for reading.