Greetings.
The thing is, I don't know if volunteers out of the server can do something about it. The moderation team re-opened the interviews to become volunteer (as long as you respect the rules) so volunteers could become official wrenchmans, emmisaries or heralds (don't know how you call it here, but those are the green, orange and purple roles). But obviously, few people wants to join the team, and because of some polemics they find it too risky.
I don't know how that world works, and I'm only speaking about what I saw. But something that I can truly confirm you, is the fact that people have no interactions barely with moderators. Someone told me that in these boards you have a tool which fuction is to send a private message to a mod when you want to report something, just like in the game with that box that lets you write more specifically your case. There, volunteers are a bit tired of people who sends false accusations and real reports are getting lost, that's some of the reasons why everyone is almost complaining.
I think that's more of an inner problem and they want to join the international team to find a solution, though, but despite what could you do for us, there's so much tension there, and until new flesh appears to put a stop on that, people will try to bring more polemics.