Over 3 weeks since I sent a ticket and Riot didn't answer.

I got a 14 day ban 3 weeks ago from about 4 trolls. Was playing Irelia, couldn't do anything early against Sett so I was 0/6. Game ended with me being 6/10 I believe and yet everyone blamed me even tho we had a jungler that was 4/14 and bot who was a total of 6/22. Regardless, it happens. Thing is I got the ban and told me it was based on 1 game. I know it was that one since during that day I had positive KDA's and mostly played my main mid. I sent Riot a ticket with that problem and lord and behold I'm still waiting for an answer. I thought it might be a bug since it usually takes 3-4 days max for support to answer so I sent up to 3 tickets up until now. This would be my last place to actually get an answer/discussion to my situation. Riot please mind that such missteps are the exception and not the rule.