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Riot response and communication

twinkerbelle··25 votes·4,181 views

I just want to say that in all of the games I've ever played and all the forums and boards that I've ever been on, riot games have been by far the best company for responding to the player base and talking about the state of the game and what they are doing to fix it. Their pbe is relatively open and they are generally responsive when questions are actually large, or when there are responses to their posts. The Riot Games Dev team is honestly one of the best parts about this game. TY RITO

35 Comments

S0N0FN0NE14 votes

LMAO. Nice Meme

twinkerbelle3 votes

Compare Riot's Dev team to other large companies and in every case that i've seen, Riot's dev team has been the best about responding and talking about what they are working on. There are lots of complaints but there aren't memes about riot games dev team outside of the league community, whereas in the overall gaming community ubisoft's customer support is a joke, and blizzard doesn't communicate much with the players unless they are really in the community spotlight. I'm not saying its perfect, but out of literally every other gaming company i've ever played the games of, Riot has communicated the most, and its been in this state for a long time for a gaming company.

SarcasticShepard7 votes

Really no. Check out what the dev team for a game called Warframe does, then run the comparison again. In all the material I've read and seen from riot, they pretty much only communicate about what's already been done or planned to be doneand their own views upon that. The only time I remember them communicating on something ongoing was when they got a bunch of streamers together when their matchmaking system was a debacle for highest tier players.

ModKnightsKemplar11 votes

Couldn't agree more.

They get a lot of hate, I think, simply because it's so darn easy to point out flaws in someone else's work. Given the high visibility of some of that work, they do a dang good job handling that criticism, too. I haven't lost any faith in them yet. Keep it up Rito!

Fishlord6 votes

{quoted}

Couldn't agree more.

They get a lot of hate, I think, simply because it's so darn easy to point out flaws in someone else's work. Given the high visibility of some of that work, they do a dang good job handling that criticism, too. I haven't lost any faith in them yet. Keep it up Rito!

Riot dckrider, there's so many flaws with this game right now, and no one at all is responding. The boards should be filled with fists on every legitimate gameplay post.

Chermorg5 votes

First of all, you really shouldn't call people "dckrider". Regardless of your disagreement with them.

Second of all you have to realize that there is a very small number of employees whose primary job is boards, and even if you include those whose secondary job is boards, you still can count them on one (maybe two) hands. The Rioters posting on the boards - Sparkle, Meddler, Cactopus, Tantram, Katey, the playtesters, etc. - their primary job is their job - Sparkle is an experience designer (not a boards poster), Meddlers is gameplay (again, not a boards poster), etc. etc. If they simply spent all their time posting on every thread, they'd spend a ton of time repeating themselves and they'd have little or no time to actually work on the game.

The boards is their secondary job. Many of them do come to post on the boards when they have time - but the current state of the boards where players rip them to shreds just because they don't do what the small community here demands doesn't favor them posting very frequently. If you want them to post more, we need to help ensure that they have the ability to comment on things without being told they're wrong or that they need fired or that they suck. They are Rioters - their decisions are made based on survey data and gameplay data that we do not have access to, and they're made considering ALL ELOs - not just the one we are in. People seem to forget this and instead demand way too much personal attention from Rioters in their posts.

AirKingNeo5 votes

No? Riot doesn't handle criticism well. If they did, they would respond and act upon it. They ignore it; pretend that it doesn't exist. That's not handling it; that is ignoring it. Doing nothing doesn't solve an issue.

There is also great unprofessionalism coming out of Riot in regards to criticism. Meddler saying the balance team wasn't 'silver'? The two board mod posts against saying the balance team are undeserving of their jobs, despite most posts giving genuine criticism, yet being removed? How about Meddler today complaining about being downvoted? What about Likkrit being banned from pro play in Russia for criticizing their division of Riot on their poor running of the pro scene? What about the lack of response or action for fixing pro play in EU, which is a complete mess right now? What about Montecristo who was thrown out, with no evidence, because he criticised Riot?

On top of ignoring criticism, they complain or strike people down about it when it begins to actually affect them. Is any of this Riot handling criticism well? You don't even have to agree with every example I put, but it is extremely obvious Riot does not know how to handle criticism.

Chermorg5 votes

Riot is not going to always do what the couple hundred people (up to 1k on some really big issues) on the boards want when they have other data suggesting that the changes are not desired (or the new features are desired and people are asking to revert it).

They are not unprofessional. The community is largely unprofessional in dealing with them - we make demands, we don't accept their explanations (how many times did Cactopus get told he was wrong after he spent a long ass post explaining the BE math and why we were wrong), and we expect them to do exactly what we ask of them.

Riot doesn't respond on the NA fourms regarding RUS/EU issues because those regional teams are largely separate from them. The Rioters that come here likely have little to no understanding of the issues they're facing in other regions or the reasoning behind those actions.

They complain about criticism or strike people down because people refuse to listen. Multiple Rioters have said this - they don't post on some threads because they know from past experience that players will just tell the Rioter, the one who knows and has the data, that he/she is wrong and demand it be changed.


If you want them to post more, the community needs to stop treating them like shit when they do post. They aren't here to be the few hundred boards posters' private servants and game designers. They're here to engage us on concerns we have - but we also must accept that they are the Rioters and we have absolutely no right to demand things from them, and that their answers are final and almost always based on data that we don't have access to.

Sraeg20133 votes

Riot's take one the Boards is that they don't respond, because they either can't handle it mentally or they feel threatened by us.

hoyohai1 votes

No wonder they feel threatened by us. We're always like "RITO SUCKS FIRE THEM ALL!!1" Would you not feel threatened?

Vistha D Reptile1 votes

We're

Some are*

always

Sometimes*

FIRE THEM ALL

Fire those responsible for this or that particular issue*

Would you not feel threatened?

Usually when somebody goes through with such heavy-handed comments it's not without a reason. Sure some just want to hate something, but that is not a valid reason to disregard all criticism and negativity.

Well, if that's how we want to do it, we should also crack down on the opposite, but just as non-constructive take on the issue as some - such as clowns mods like Chermorg - exhibit.

But let's face it - that's not going to happen.

hoyohai1 votes

Unconstructive negativity makes a person's day worse. Unconstructive positivity at least makes a person's day better.

Also I personally wouldn't like it if I was giving out free stuff that many people liked in my job, but 10% of the people didn't like the free stuff and demanded I was fired

Vistha D Reptile1 votes

Ah, yes, the good ol' "It's free so you can't complain" argument.

I thought we were past this phase.

hoyohai1 votes

Well, it's more of a you can't get people fired for it...

Vistha D Reptile1 votes

Being a part of the workforce, I can tell you: Yes, you can get fired and for much much less.

hoyohai1 votes

Wait so you can get fired for paying money to work?

What?

Vistha D Reptile1 votes

That's called a "bribe" and yes, it usually is against the law. But what does this have to do with anything that was said here? Are you saying Rioters have to pay to be able to work or what?

hoyohai1 votes

Sorry I don't have much going on in my brain.

And the reason I asked is because you said you could get fired for less than getting 0 dollars and hour, and so the first thing I thought of was paying to work every time you went to work without getting money

Vistha D Reptile1 votes

Well, you can always steal from your employer. That's technically getting less than 0 dollars for the company.

That said you seem to be fixated on the "free" part and that's not what I was talking about there.

hoyohai1 votes

Ohhhhhhhhhhhhh sorry about that

AirKingNeo3 votes

Except there are plenty of issues the boards point out that everyone is pointing out. Zoe is about to be what Camille was at the start of Summer Split, 99% banrate and picked in any role if possible. Bramble Vest and Thornmail are still allowing tanks to beat bruisers in 1v1s. Grasp and Aftershock are so overpowered that they deal more damage than damage keystones. Jayce, Xayah, and Kalista were near 100% pick or banned at worlds (Kalista being 100% banned) and have gone completely untouched. These are things high elo, not just the boards, are complaining about and Riot has done nothing to fix the issue. We know that data shows people complaining are right. OP.gg, League of Graphs, Champion.gg, or whatever your preferred source is can prove this. Pro play and Master+ Tier opinions; pro play statistics. The only person saying this isn't an issue is Riot DESPITE ALL EVIDENCE. I remember a rumor floating about Meddler having made up data about Sona being overpowered (heard about a month back, the occurrence was years ago). You think anyone should trust Live Design about their decisions and their acclaimed data when Kayle gets triple nerfed despite no proof of being overpowered by all 3 standards I gave and Riven being buffed despite being fine by all 3 standards I gave?

I literally gave a solid argument for why Riot is unprofessional. Now, rather than counter it, you want to call us unprofessional. We, the people, are not in a position to require to be professional. Even when we are we do not get a response. I ask three times why Kayle is getting double nerfed despite no proof under any standard of her being overpowered. No response and she gets an extra nerf. No one cared that Kayle was getting nerfed because Kayle isn't a popular champion, rather the opposite. That would be Riot bullying unpopular champions because they can get away with it. Who cares if Cactopus might have been right (I didn't pay attention to it), every other Rioter explanation is wrong. Sterak's is overpriced because it's as good as Black Cleaver. No! Kayle is nerfed for being overpowered. No! Fiora needs to be buffed because Bramble Vest is overpowered. No, nerf Bramble Vest! Ekko is good, so he needs to be better. No! Getting 1 correct answer out of 100 doesn't negate all of your wrong answers. You still failed the test badly.

Except for the boards never cared about Likkirit nor EULCS. That was Reddit thing. Riot never responded to nor acted upon those poor actions nor attempted to fix them. Now Likkirit is a martyr that died for a lost cause and EULCS is going to tank again.

I've made it fairly clear that they only strike down criticism when it gets to them. You didn't refute my argument, you just effectively said, "No. You're wrong." Meddler complaining about downvotes was just unprofessional and petty. No one can deny that. You also act like players don't know the data. They do. I've made that clear that players know data and how. Even if you agree with the statement that most players are an uneducated, stupid mass, you cannot deny that the 30+ people I can recall are perfectly able to use data and give a meaningful discussion. That's not even counting high elo like Wickd, Hashinshin, ICU, Tarzaned, Dekar. Thing is, Riot doesn't listen to any these people. They don't debate, discuss, or even converse at all. These high elo players play more League games in a day than the entire Live Design team plays in a week combined. They don't have the experience to make wise decisions and changes they make can be proved wrong with statistics. You're telling me I shouldn't prove Riot wrong when they are wrong? You're telling me it is my fault they don't talk to people because they're tired of being wrong? Don't be wrong in the first place and don't be mentally incapable of being wrong; don't suck in the first place, learn instead, or don't have the job if you are unwilling to learn.

Are you seriously telling me it is the Boards fault for this happening? Let me give you an example. The country of France is ruled by a king. The King makes more decisions and wastes tax money on multiple castles and an unnecessary war. When people protested the idea of wasting money and lives in both these cases, the king and his advisors ignored them. They protested again and were ignored again. Now the King wants to raise taxes because the government is short on money. People protest and are ignored. Bread prices skyrocket and people are starving. People protest, asking for assistance. The greedy King, as usual, ignored them. No response, no discussion, nothing. The loudest protestors have been silenced and sent to prison. So, people decided to band together and begin acting violently. They stormed the prison to free their friends and gather weapons. They took the King and his wife captive and executed them shortly later. Every issue the people complained about was a serious issue that was very obvious and could be proven. Who is at fault for the beginning of the French Revolution? The King is; he is the one who decided to ignore issues rather than solve them. That is Riot right now. There are issues they are refusing to respond to and refuse to fix. People before were protesting as usual, but now they're pissed. No more waiting for empty promises; people want action and will take it if they have to.

I've said it before, the only way Riot fixes the situation is them acting because it is their fault. Maybe instead of talking down to people, they talk with people like I said before.

Chermorg2 votes

Zoe is about to be what Camille was at the start of Summer Split, 99% banrate and picked in any role if possible.

Cool. That's totally fine. There is absolutely no gameplay reason that a champion can't be pick or ban.

Bramble Vest and Thornmail are still allowing tanks to beat bruisers in 1v1s.

So don't fight 1v1?

Grasp and Aftershock are so overpowered that they deal more damage than damage keystones.

So play around that?


I can do the same thing for almost all of your post. You can't expect Riot to respond to you when you're accusing them of falsifying data. You can't expect them to respond when they get stupidly downvoted by a bunch of kids that are sad because of the fact they can't one shot someone or because they let someone one shot them.

The Rioters run the game. Your opinions as to what the game should be do not have any merit, sorry. If you want to talk about something and actually have them consider your change, it must be based on actual data, not on a rumor of them falsifying data. A vast majority of the posts on gameplay are bullshit complaints that have been disproven multiple times and/or could be if someone would just do a google search.

Riot doesn't respond to the threads you want them to because there is no Riot response needed to most of them. And when they do respond, the community acts like we run Riot, and not Riot running Riot.

AirKingNeo3 votes

Really? Last I checked, the game is in a shitty state when a champion is FORCED to be banned by red side (in pro play) every game or else they lose.

Bruisers are 1v1 class. You saying they shouldn't fight, which means not lane, which means the tank just outscales them.

You can't play around it. Tank engages with you and you can't fight because of aftershock. Can't play around grasp because it stays up FOREVER as long as they stay in combat.

Maybe Riot should have responded to posts that used actual data. Maybe Riot shouldn't make changes that contradict data, but then say data shows they're correct. You don't build credibility by doing the opposite of the facts.

My opinions do have merit. I see people every day agree or disagree with them. Some fight, but eventually they do learn through fighting. Ideas I give are brilliant like a few others on these boards. I am a champion of facts and the antithesis to circlejerking. The only people who lack merit are people who deny people their value.

These boards have made discussion with actual data. Riot threw data out the window and said, "We think Pantheon is fine having 54% winrate into Challenger." As to gameplay having a lot of bad posts, I already said: "Even if you agree with the statement that most players are an uneducated, stupid mass, you cannot deny that the 30+ people I can recall are perfectly able to use data and give a meaningful discussion. That's not even counting high elo like Wickd, Hashinshin, ICU, Tarzaned, Dekar. Thing is, Riot doesn't listen to any these people." A majority that gets to the front page is still true. Even still, Riot does not respond.

Really? You think Riot shouldn't explain themselves when they nerf a perfectly balanced champion? You think Riot should give a champion worthless buffs and ignore discussion about how to actually fix the champion? You think that doesn't warrant a Riot response?

The community doesn't act like they run Riot and that is such a vague argument. I'd like it proven, and then the follow up: How is that a bad thing and why shouldn't it be listened to? If the answer is "It is rude." then my response is, "Just because you don't like something doesn't make it wrong."

Sraeg20134 votes

Oh, so pretending something doesn't exist or whining about not responding to negative feedback and criticism because of hurt feelings is doing a "dang good job handling that criticism"?

That's cute.

OldDirtay7 votes

are you guys all high?

did we all just forget they in the last 2 years have made towers into paper, made 90% of the roster 2 shot people taking out alot of skill expression, and shortened the game like 60%....while shoving things like dynamic que down our throat for a year before that, and destroying urf on top of it....

and no rioter responds to anything gamebreaking that should be adressed, and the very VERY rare instances that they do they dont even answer the question and say some sarcastic joke thats not even relatable to the subject

and MOST of this is coming off a season that ended early balance wise so they can balance this....for lack of better terms, shitshow of a season that turned into the most top level of clown fiesta yet from riot

dont say their communication is good, its horrible....they dodge most discussions, but even when they do they give you some vaque answer......

i mean look at the year of the dog thing..."we wanted to make it about you know dogs so we chose WW and nasus.....then we figured since ones good and ones evil......so we need a princess to watch between them or w/e" ..........like where does a need for a princess even need to come into play?

but again overall, riot is bad at player communication and even moreso on balance.....to not be able to see that is like walking into a lake and being like nah im not wet

ModEvangele6 votes

Nami This is a nice opinion to hear for the Rito team, I'm sure.

I personally think there is always room for improvement, but it is nice that there is a lot of person to person chatting that happens with them instead of just overarching public relations statements. I will admit they are better than a lot of gaming companies on that front.

Kuromatsu4 votes

not sure if sarcasm or serious.[sg-lux-2]

Cabruh3 votes

Careful, this might be too much positivity in one post for the boards.

SarcasticShepard3 votes

I think the idea of riot communicating with the playerbase is a great idea.

OldDirtay3 votes

you can downvote me all you want, but you cant deny that stuff didnt happen either

twinkerbelle1 votes

Those things didn't happen exactly the way you said they did, although you are right, the changes did happen. Here's the problem with what you said, a game this large with this many options and this large of a player base is going to have balance issues unless they add no content ever, which isn't going to happen, because the game would collapse at that point. If these changes really were as bad as you say they were they would have been reverted in a somewhat short amount of time, because of the amount of money that is involved in professional play. Go talk to professional players, and ask how many of those changes they actually think hurt the game.

OldDirtay1 votes

actually, they did, even you doubled back on that statement and agreed

and no, im not saying it can be balanced 100%, but riots pulling a 5% atm and dropping the number

talk to professional players? how many clips of how many different streams you want of pro's hating on riots changes? i can get alot for just the last few patches.....pro players, on lcs teams etc, saying that "this change is retarded" "this makes no sense" "why would they do this" "who's idea was this" "that is stupid" "this is broken"

or should i just show you the game i played yesterday where malphite recalled in my face while i was attacking him for 5 solid seconds and hit em with abilities and he recalled in my face? but no.....fk fixing stuff like that, or bugs or anything, lets remove sightstone, lets make the game last 30# as long, lets make everyone assassins

sry bud, riot fkd up, and your not gonna sit here and say im lying saying they did.....i told you why, if you dont like it to bad.....not only has that happened, but alot more has im not saying

Nea1042 votes

LOL. Not the game.

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