What does bumping ticket mean?

Chaos 2003·Nov 28, 2019·1 votes·4,797 views

I submitted a ticket request and got an email back saying they don't recommend me bumping my ticket and i need to live chat with them for a faster response. Could I also know how to live chat them? Thank you!

5 Comments

LauchmelderNov 29, 20193 votes

Bumping a ticket means replying to a ticket you opened already.

Riot has a backlog of support tickets and the oldest ticket takes priority in most cases. If you have the oldest ticket and bump it your ticket will be sent all the way back and now be the last one they will look at.

Chaos 2003Nov 29, 20191 votes

This is the message i got: "Thanks for contacting our Player Support Team! We received your request (#43922941) .

We do not recommend bumping your ticket unless you have additional information that we could use to help you since bumping your ticket will not reduce the wait time. If you want to review your request or add additional comments, click the link below:

http://support.riotgames.com/hc/requests/43922941

We know waiting sucks, so we have added a Live Chat feature that can get you a faster answer between 1 and 9 PM Pacific Time, daily.

You can always check if chat is active by going to the new ticket form (https://support.riotgames.com/hc/en-us/requests/new), picking a category, and looking for "Start Live Chat" at the bottom of the page next to "Submit a Ticket". If you don't see it, make sure you set your region to North America in the form!

This email is a service from Riot Games Player Support. Sent by Riot Games."

does this mean that they will not bump my ticket as long as i dont send in another request? Thank you.

ModPrandineNov 29, 20192 votes

That's correct. Unless you actually have new information to add then responding/adding to the ticket is actually a hindrance to you since it will be sent to the back of the line, forcing you to wait longer than you would otherwise.

Chaos 2003Nov 29, 20191 votes

Thank you!