Permabanned for 3rd party programs?

DarthRap·Apr 21, 2016·5 votes·5,916 views

I saw a lot of people complain about getting banned for 3rd party programs today, im now one of them too. I dont even know any 3rd party program. What the hell is going on? Any chance all of us get our accs back?

19 Comments

CoolMike127Apr 21, 20164 votes

Using a third-party program that could some how give you (or your team) an advantage is a breach in their terms of agreements.

Send a Support Ticket to Riot on Account Recovery and see what they can do for you.

RiotmoonstonesApr 25, 20163 votes

Hey DarthRap -

This is our official stance on third party programs.

TL;DR No software should interfere directly with the in-game player experience between when you press “Play” and the end of game screen.

That said, you may have downloading a third party app that originally didn't do this, but they may have done an update (unbeknownst to you), which could have added something that would alter the in-game player experience. This is why it's tricky in terms of third party apps - you may not know what you're getting. D:

SqkergApr 25, 20161 votes

Quick question, does curse voice count as you are technically "affecting the player experience by communicating" does that mean it's not allowed?

ZielmannApr 25, 20161 votes

It all occurs outside of the game and game client, so on that front it's fine.

CV worked with Riot to remove any parts of the application that had originally been deemed to break their policy (it originally tied into the client to automatically invite detect other CV users on the team and send invites to them, as well as jungle timers and other things that directly tie into the game itself). Once these were removed, Riot announced that the program was now in line with their policy was allowed for the time being.

That said, that means that the implementation at the time was okay. Riot doesn't control whether or not the CV app is changed in the future in a way that breaks their policy again.

RiotmoonstonesApr 25, 20163 votes

That's correct. As you've mentioned, the app was originally not allowed due to -

1. Automated timers: while our design team is still exploring whether wed want to add any kind of built-in timers to League of Legends, we agree with many of you that having it accessible only through a third-party app is a clear competitive advantage between those who download it and those who do not, and isnt acceptable.

2. Automated voice calls: We have no problem with players hopping on Curse Voice (or any other voice chat client) to coordinate with their friends in-game, but when the application begins directly connecting you with dozens of other people in unfiltered (and untrackable) voice chats, it can make for a huge negative player experience in a space where we cant help.

Once these were removed, Riot announced that the program was now in line with their policy was allowed for the time being.

Yup! Once we aligned better with Curse, the app was then added to the a-okay list in terms of using it alongside League of Legends.

That said, that means that the implementation at the time was okay. Riot doesn't control whether or not the CV app is changed in the future in a way that breaks their policy again.

Yes, please keep this in mind. Riot doesn't have control over what they may due to the app, as it is third party. Should they change something in the app that goes against our rules, you may be banned for using the app.

I would suggest reading patch notes and changes that occur with the app to better keep an eye out on what's changing or being updated.

RiotmoonstonesApr 25, 20163 votes

Currently, it's okay. I replied to another comment below with more context. :)

MudintheWaterApr 27, 20161 votes

Just for the record: if Curse ever becomes not okay I'm uninstalling league because I use it extensively when playing with friends.

theArtifactsApr 21, 20162 votes

You probably used a mouse and bound a series of keystrokes to one key press.

DarthRapApr 21, 20163 votes

I do not even know what you just said means..

BarkhoofApr 21, 20161 votes

The following questions are going to be asked by this board:

Have you ever used a booster/boosting systems?
Has anyone other than you ever played the account?
Did you purchase the account?
Does anyone else have your account information?

A vast majority of time, the person with the banned account will answer "yes" to at least one of these questions, leading to the assumption that the other person had used 3rd-party applications in the past, for which the account is being punished right now. Even though you, personally, may have not used illegal apps, Riot looks upon the account, as a whole, and bans the account but not the player individually.

Edit: it's very unlikely you will get your account back. The only time Riot reverses permabans are due to idiosyncratic extenuating circumstances.

DarthRapApr 21, 20161 votes

No I didn't.
Yes, my friend. But i was there, it was a party at my house, we were swapping- 1 round he, 1 round me.
No
Probably not, exept if I got hacked, or someone discovered the password. I changed the password today so nobody can enter.

Well goddamnit. Gonna be hard to start the whole thing again with 0 champs, 0 mastery points and 0 skins ... Amumu

RiotmoonstonesApr 25, 20163 votes

As a note here, sharing accounts, even if you're in the room is against the terms of use, and can result in disciplinary actions, such as bans,

DeathBurstApr 25, 20162 votes

It's certainly against the letter of the law, granted. But the spirit, I can't see why... The other guy is still playing "under your responsibility", it's not as if a few games would wildly throw the match-making off the tracks, and it's very hard to detect, unless someone come here on the boards and openly says it. I believe you can detect change in play patterns when someone is boosted, but I don't believe you can detect that over the course of a few games in a single evening.

All in all, it's probably not why this guy was banned, assuming he's telling the truth here, and it sounds rather hypocritical. No offense Katey, I saw all your other posts and I know you're very supportive and very cool, don't take it personally. But in this specific instance, your answer is not helpful.

Positioning KingApr 25, 20161 votes

it's not as if a few games would wildly throw the match-making off the tracks

Much of the problem here is that it WILL throw the match-making off the tracks, for the few games that the friend is playing at least, resulting in a not-fun experience for either his team or the other team, depending on how good the friend is. The unspoken half of this rule is that you're only going to get punished for it in Ranked, though.

RiotmoonstonesApr 25, 20163 votes

It's certainly against the letter of the law, granted. But the spirit, I can't see why... The other guy is still playing "under your responsibility", it's not as if a few games would wildly throw the match-making off the tracks, and it's very hard to detect, unless someone come here on the boards and openly says it. I believe you can detect change in play patterns when someone is boosted, but I don't believe you can detect that over the course of a few games in a single evening.

We do have a pretty advanced system of detecting boosting and sharing accounts. Obviously I can't post what kinds of things we look for and can detect 'cause then everyone would just avoid them, but we have banned a good chunk of people for sharing accounts and boosting. That said, I work on skins, and only know what's been shared with Rioters internally, as well as the player-facing posts we make around this topic.

That said, I agree that this isn't why the ban was enforced.

All in all, it's probably not why this guy was banned, assuming he's telling the truth here, and it sounds rather hypocritical. No offense Katey, I saw all your other posts and I know you're very supportive and very cool, don't take it personally. But in this specific instance, your answer is not helpful.

IMO, it's helpful in terms of understanding what can/cant get you banned. I also did respond to OP's post, explaining the reasoning behind why third party apps may cause bans, as well as stating out official stance on these apps. :)

DarkRitualApr 26, 20161 votes

The tech to discover shared accounts is at least a decade and a half old. Luckily it's just not well documented enough for players to abuse the info. I used to be on server staff for one such old game (which is still running today), so happen to know at least some of the OLD ways it was done. I can only imagine what sorts of info more recent advanced systems can use.

crzyrichyAug 1, 20161 votes

Same thing happened to me. I asked what program j used cuz I don't use any timers or anything (don't know how too) and yet they won't lift the ban. Way to treat your fans fairly riot. So because some Ragers or kids decided to click a report button my 4 years of playing is gone.