Friends played Ascension and can no longer play the game at all???

We had a full 5-man premade and found we could not enter queue, no matter who was party leader. We had everyone relog to see if that fixed the issue. Two of them had been playing in an ascension game together previously. When the two of them reconnected, it said they were both in game (even though they were clearly not). We had them relog again. One was able to relog and he was stuck in the "reconnect to game" screen (except said game had ended). The other was entirely unable to log in. Why is this happening????