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[CLIENT] Error Message when Logging into Client, Mac Patch 6.2

SignError·2/2/2016, 12:44:21 AM·3 votes·5,071 views
http://i.imgur.com/9EyKiKD.png?1

Hi everyone,

Just letting you all know that there is faulty error message when logging into the Mac client. I submitted a request to Riot Support, and this is the response I received:

Hey SignError,

c4rs0n here with the Riot Games technical support team.

This is an issue I've been seeing reported a lot with the Mac client after patch 6.2. We're aware of it and are working on a fix. If you're not also experiencing a connection issue, I'd recommend just closing out the window for now each time you log in. Should you start seeing connection issues in addition to this, reach out and let me know, so I can further assist you.

Thanks again for bringing this to my attention, I recommend you report the issue on the boards for more visibility:

http://boards.na.leagueoflegends.com/en/c/bug-report

Let me know if you have any other technical issues or concerns. Thanks!

c4rs0n Player Technical Support Most aggressive Leona NA

TLDR: Riot knows about the error message, and it doesn't seem to be a real game impacting issue. Just close out of it and you're fine. And big thanks goes out to c4rs0n!

PS: I'm actually a pretty aggressive Leona sup myself. ;D

EDIT May 17, 2016: This error message was fixed for a while, but now it is back. In particular it is happening for me when I accept a game invite from one of my friends. And this time it looks like it is happening on Mac and Windows. So If you are having this problem, leave a comment with some details. It doesn't seem to be causing any impact to the actual game, but if enough people respond, I'll send a support ticket to Riot again. And feel free to submit your individual support ticket. The more they get, the more likely it is that it will be fixed (unfortunately, that's the way these things seem to work)

EDIT May 20, 2016: The new version of the bugged error message was fixed in the 6.10 patch notes.

15 Comments

Kingmaker922/2/2016, 6:15:07 AM2 votes

Thanks. At least there are people facing the same issue. As well as they know it as well.

You want my name2/3/2016, 10:37:12 PM2 votes

thanks for posting this and replying to my post

LordSkag2/7/2016, 1:51:21 AM2 votes

thank you i got the same problem

FranklinRhodes2/5/2016, 2:58:41 PM1 votes

Hi I'm new to the whole bug reporting forum thing so sorry if i put this in the wrong place. I too have been receiving this message and have been ignoring it but since whatever it was that happened to euw yesterday (i assume server crash or something i don't know) every game I've played i can't stay connected for more than 15 secs at a time. i don't have any spikes in ms or drops in fps. I'm not really sure how to explain it. half the time it shows the whole attempting to reconnect thing at the top of the screen. the other half i lose all control of my champ (just ignores all input from keyboard or mouse). and this is every 10 to 15 seconds. I've tried everything i could think of and its quite frustrating as I've spent a rather large amount of money on this game in such a short time but I'm a huge fan. oh I'm on mac too btw. so yh I'm only posting this because you said to say something if anyone experienced connectivity issues in addition to this message. also occasionally it disconect during champ select and in client and stuff but no big deal there. the real big issue is in game...... i have 0 control of my champ for 99% of the match

mirth1015/16/2016, 7:10:02 PM1 votes

I have it on Windows. No fix in site! I dont care if it has no impact. Its hella irritatingLucian

DUBINK2/9/2016, 5:38:16 PM1 votes

when I logged in, I get the same message and then everything closes. so I can not play. help: '(

7CM OfTrueDamage2/3/2016, 2:18:17 PM1 votes

same here, when does rite fix it??????

StraightEdgeKid5/15/2016, 9:17:45 AM1 votes

I have this issue but I am running Windows 10 with no connection issues whatsoever, normally get 58ms ping a game and I am well aware when it comes to networking. Reason being is I am a computer technician and I also have learned about network administration. I've tried patching my client and it seems to just be an issue with the current LoL patch. As such, I have never had this error with prior patches.