Perma banned after month break (hacked)

Silnari·9/29/2019, 10:37:11 PM·1 votes·1,175 views

Came back to the game wanting to try out PBE and play some aram on main account (am active on a separate account), and couldn't log in. Saw that my name was different on the forum, curious i checked from my other account to find my main accounts name is different, and to my shock has been active for the last week playing various roles, champs, builds, and modes. most of the games are actually duo'd with up to the same 4 people.

After logging into the account I find I am perma-banned for use of third party software. I have used nothing for the game, inside or out. I supposed whoever hacked it did...but they didn't even change the log-in info. I have never given my account info to anyone, and no one else has access to my computer, and I don't even use the email associated to the game. I believe my email was changed however, considering i'm not getting emails from attempting to log into the PBE client. I have submitted a ticket, was just wondering if someone else has had this problem, or if a riot employee sees it by chance.

3 Comments

Dynikus9/29/2019, 11:02:14 PM2 votes

A friend of mine had an inactive account get hacked/sold and got a 14 day ban put on her account. Riot support was incredibly helpful though, she just had to answer a about 20 or so questions only she'd know the answer to to confirm she was the original account creator, and riot was able to reverse everything the person did on her account. If you aren't the one who played with 3rd party programs, riot should have logs that show log in IPs and the like, and they should be able to reverse it for you.

Silnari9/30/2019, 3:29:23 AM1 votes

Just want to update that I receieved a response to my ticket and they released the ban to both PBE and Live! So if anyone sees this and has similar problem...just submit a ticket and wait patiently :)