[Client] "Logging onto chat service"

FoulMonkey·5/8/2015, 9:15:30 AM·269 votes·75,815 views

Since yesterday my friends list/chat won't connect. I have a perpetual "Logging onto chat service" message. I've found that playing a match or spectating a match will sometimes fix it after i return to the client, but I remain disconnected for the duration of the match.

434 Comments

Konko red5/8/2015, 10:18:01 AM42 votes

the same is happening to me i cant log into chat, friends list wont show up, and i cant get into the league store. it keeps telling me to reconnect but it never does, this has been happening the past couple days.

Arcelia5/8/2015, 3:26:19 PM19 votes

I would love to know as well, this greatly affects me because I can't communicate in pregame lobbies either, nor invite anybody to games. It only happened to me after Champion Mastery went live.

D8J5/8/2015, 10:21:11 AM18 votes

I'm having the same issues on any account I log on to i just can't connect.

http://gyazo.com/80b7cfdb2c339128d7f7e0ca600e7781

Rhinovex5/8/2015, 6:47:20 PM17 votes

It's an old issue, and if any of you bothered to Google it you'd find plenty of threads on it. The solution that worked for me was this: Go into your computers Date & Time settings

Change the date to lets say... one day ahead, and then launch league

Once you've logged into league it should be fixed and you can change the date back to what it originally was.

Greatshift5/9/2015, 2:38:09 AM14 votes

For people that still can't get chat to work do the following

  1. close league. 2)change the date by month or increase the day by atleast 15-20 ( for me today was 5/8/2015, i changed it to 5/26/2015), then apply. 3)Run league, and log in, note : you should get a message saying some about security certificate(if you get this you are in the right track), keep clicking yes to everything(happens throughout the process,)
  2. close league
  3. fix time/date
  4. run league, it should work, if it doesnt try again.
youngrev5/9/2015, 2:53:34 AM9 votes

Just adding one more comment to say that mine is down too. NO fix. Please post if yours is down too - RITO will listen if enough people post. About to go play WoW. GG Rito.

pootage5/9/2015, 1:16:32 AM7 votes

It says I have no friends ):

DeltawolfX5/8/2015, 3:28:51 PM7 votes

Reporting in. Same issue. Last night, I was playing hearthstone and relogged my League of legends around 1am central time. Chat service didn't connect. Relogged again, no dice. I just left my client open all night. Woke up this morning, tried to manually reconnect and it was no successful. I restarted the computer. No change. I did a repair installation and then restarted my computer again. No change. Checked my router settings to see if any port forwarding issue may have occurred in case chat changed ports or something silly. No port forwarding on. I have no anti-virus installed and no firewalls enabled atm and can't connect. Anyone have any other ideas to try? I'm on Comcast internet service in the South East.

Simon PwnsU5/9/2015, 3:03:12 AM7 votes

Rito is trolling us. Trundle I can't do anything, people keep crying at me cause i'm not picking a role when i cant even see or type in pre-game lobby. FIX YOUR GAME RIOT!!!

AMetroidEatsU5/8/2015, 1:59:15 PM6 votes

Ditto here. The message popped up last night and hasn't gone away. Can chat in game fine, but nothing pregame or viewing/chatting friends. makes me sad item 3070

Ridgaming5/8/2015, 7:18:14 PM6 votes

Reporting in. Glad to know I'm not the only one having this problem with none of the "fixes" working for me as well.

Same thing with both the shop and the chat.

Black screen on the shop and failing to connect to the chat server.

SnowBunnyOfLove5/9/2015, 1:25:43 AM5 votes

Can a Rioter please give us an update? It says on this site that the servers are up but clearly something is wrong.

Cal1085/9/2015, 2:59:45 AM5 votes

Cant log onto chat and ive tried almost every solution ive seen

Wolfgod895/9/2015, 3:09:28 AM5 votes

The store is working for me now, but the chat is still down

Reijek5/8/2015, 3:56:01 PM4 votes

Same issue. Bump for fix >.<

CplCoffee5/8/2015, 2:44:24 PM4 votes

I had this issue (not being able to view friends list, or invite people through my friends list, not being able to call roles in champ select, not being able to talk in the post-game, not being able to gift, etc.) for 9 months but i got a hold of Riot and they told me how to fix. MY issue was my internet security provider (Kaspersky) and once i uninstalled that i had no more issues until two days ago when champ mastery was released, as my store wont open and i cant but any skins or champs or anything :/. Anybody got any solutions for the store issue?

Safearus5/8/2015, 6:21:11 PM4 votes

Also having this issue. In a lobby the chat d/c's and I get booted? Never had this issue until this morning. Turned off firewall and disabled AV. Still no change. C'mon Riot this is insanity.

Blackout VII5/8/2015, 2:07:41 PM4 votes

Same thing has been happening to me since yesterday. :/

SonicÐeHedgedawg5/8/2015, 2:05:46 PM4 votes

yup. same here

Nicholi Aeronus5/8/2015, 11:09:45 PM4 votes

Has riot made a comment about this any where? Cause i know a fair amount of people having this issue and i see many others impacted. This bothers me that riot posts massive profits but keeps a skeleton crew of developers and other employees.

TheUnicronz5/9/2015, 2:55:33 AM4 votes

It was working for me a day or two ago and now (right when i have planned to play with friends) it does not work. I have tried changing the internet option settings and the date. it does not work. get on the ball here rito, seems like ever since they changed the patcher nothing seems to work anymore. the old adage " if it isnt broken, dont fix it should be posted all around their office lol. gaaaah love this game too much to quit. your evil riot, you have us by the nads (>.<)/ some one get riot aSoraka

imÞact5/9/2015, 12:54:43 AM4 votes

"We're currently aware of issues with Chat where some players may not be connecting. We are investigating and working to resolve as quickly as possible." was just made http://status.leagueoflegends.com/?en_US#na

Packers Fan5/9/2015, 6:44:50 AM4 votes

SOLUTION THAT WORKED FOR MY FRIEND (After he spent hours searching through here):

If you're running windows. Don't know how to do this on a mac.

  1. Hit windows key + R
  2. Type in "cmd" and hit enter
  3. Type in "ipconfig /flushdns" and restart

You're welcome :)

cz5RgT4qQN5/9/2015, 1:57:03 AM4 votes

the status said they are working on the chat issue but it's not resolved. Anyone having it working ?

Amergedin5/9/2015, 2:14:07 PM3 votes

ok so its been at least 48 hours since they owned up to the problem but everyone knows this has been an ongoing issue for sometime and that last update just fuked everything. COME ON GUYS you're better than this. I've looked through this thread and many others tried it all adjusted this repaired that nothing, even went so far as to uninstall (gasp) I know relax... but guess what to no avail because left it over night stuck at 99 percent 0kbps WTF! This issue is definitely on your end RIOT.

44471627_DEL5/8/2015, 2:15:38 PM3 votes

My store and chat aren't working after I reinstalled. Store wasn't working since champion mastery was released.

ShortGhost5/8/2015, 2:18:38 PM3 votes

I thought it was something wrong w/ my internet connections, but i guess not, been having the same problem since yesterday

In game i'm fine, but pregame/post-game i'm continuously d/c-ing out of chat service

Daedalus8715/8/2015, 3:44:48 PM3 votes

Same

Vulturnus5/8/2015, 3:55:36 PM3 votes

Same issue here, since last night...

qid5/8/2015, 4:06:09 PM3 votes

Same issue... "Logging onto chat service..." is displayed at the bottom of the screen and I am unable to chat or even say "GG". :-)

Cytozen5/8/2015, 4:31:00 PM3 votes

Same issues here, as well as a friend of mine. Any Riot news? Cause there are no official posts as far as I can tell...

Edit: Further, my client crashes after about 3-4 mins of trying to reconnect.

MoyBoy205/8/2015, 6:18:38 PM3 votes

After the server crashed I can't open my Shop in the Client and it also says "attempting to connect to chat services" I need my Xerath Xerath

BardsBeetsBSG5/9/2015, 1:09:03 AM3 votes

{quoted}

Since yesterday my friends list/chat won't connect. I have a perpetual "Logging onto chat service" message. I've found that playing a match or spectating a match will sometimes fix it after i return to the client, but I remain disconnected for the duration of the match.

I had the same problem, and spectating and then restarting the client fixed it. I think this is the best temporary fix for now. First time posting in forums because this fix worked and I wanted to make sure everyone else was able to group ^.^ Please bump so everyone else gets the fix.

BigBlu5/9/2015, 2:58:42 AM3 votes

are they going to acknowledge this problem or not ?

The Burden Man5/9/2015, 3:00:18 AM3 votes

This is also happening to me, i cant see my friends online or talk in to the pvp chat, this is really bothering me. Please fix

Bearistot1e5/9/2015, 3:05:40 AM3 votes

I was able to connect after the 50th attempt or so, started playing a game, my net d/ced and when I came back in I couldn't connect again...I don't want to have to try for 3 hours just to be able to play team builders with my friends...

pig fat5/9/2015, 3:10:20 AM3 votes

Same problem here and I am sad.

Megatrön5/9/2015, 3:16:51 AM3 votes

You CAN invite people to games if you search their summoner name in the invite list side of the invite. You can also pass on invite privileges. If you use a chat client outside of league you can see who is online.... not the greatest but its a temporary fix at least for normals.

Rcb5/8/2015, 11:52:25 PM2 votes

Cant play with friends Lucian item 3113 RITOitem 3113Quinn Maokai Annie Lissandra item 3070 item 3070 item 3070 item 3070

imÞact5/9/2015, 2:40:19 AM1 votes

found this was made a year ago https://www.youtube.com/watch?v=_4sJdD99DVk might be a fix but im not downloading hotspot