Nami Chroma Skins not working correctly

Goddess Krystal · 2015-08-16T22:04:49.838Z

Riot Support asked me to post here after opening a ticket. When I go into a game skin select for this champion and select Koi Nami skin the chroma packs do show up. Once I select the Gold one it defaults in game to the regular one. The white one doesn't work at all now. The purple one chooses the white one. I paid for this pack to work correctly, please fix this. I have already tried selecting the default skin then the Koi then the chroma. That didn't work. Last night the gold skin worked for a few games now it doesn't work at all again. Please help.

Goddess Krystal·Aug 16, 2015·2 votes·6,392 views

Riot Support asked me to post here after opening a ticket. When I go into a game skin select for this champion and select Koi Nami skin the chroma packs do show up. Once I select the Gold one it defaults in game to the regular one. The white one doesn't work at all now. The purple one chooses the white one. I paid for this pack to work correctly, please fix this. I have already tried selecting the default skin then the Koi then the chroma. That didn't work. Last night the gold skin worked for a few games now it doesn't work at all again. Please help.

17 Comments

RiotRiot LoveStrutAug 18, 20152 votes

Hiya, Goddess Krystal! First off, thank you so much for taking the time to report this bug. I'm really sorry that you're experiencing these problems.

If you have the time, do you mind providing me with some more info about what's happening? Like were you queued up with friends or alone? Did you experience this on Team Builder or something else?

Also, if you experience this again weirdness again and have the time to grab some files, it would be super useful to us if you could post the following files too!

r3dlog (just get the last modified one if you experienced the bug in your previous match): C:\Riot Games\League of Legends\Logs\Game - R3d Logs
AirClient log (get the last modified one if you experienced the bug in your previous Champ Select): C:\Riot Games\League of Legends\RADS\projects\lol_air_client\releases\0.0.1.155\deploy\logs
SQLITE file (get the file named "gameStats_en_US.sqlite"): C:\Riot Games\League of Legends\RADS\projects\lol_air_client\releases\0.0.1.155\deploy\assets\data\gameStats

Thanks a bunch for the help! We're already on the case for these elusive bugs, but any extra help would be greatly appreciated! <3

-Riot LoveStrut

Goddess KrystalAug 19, 20151 votes

Here is the other

Goddess KrystalAug 19, 20151 votes

Your site wont accept the file ext" SQLITE file" ive converted it to a txt to upload. DO what you need to do on your side to convert back

RiotRiot LoveStrutAug 20, 20151 votes

[{quoted}](name=Goddess Krystal,realm=NA,application-id=LqLKtMpN,discussion-id=X4gBaImk,comment-id=00000001,timestamp=2015-08-19T00:56:12.666+0000)

Your site wont accept the file ext" SQLITE file" ive converted it to a txt to upload. DO what you need to do on your side to convert back

Hiya Goddess Krystal,

Does this happen to you 100% of the time? We're trying to nail down some solid reproduction steps to mimic what's happening here on our side, so any information on the steps you're taking to trigger this bug would be very helpful!

For example:

Queue up either solo or in a party.
Enter Champ Select (unless it's Team Builder).
Select Nami.
Click on the Koi Nami skin card.
Click on a single Chroma swatch.
Change Runes.
Change Masteries.
Enter game.

Do you do these in a different order? Are there steps missing--like cycling between the other Nami skin cards first?

Goddess KrystalAug 24, 20151 votes

Riot LoveStrut I have an update on this. I found out what is happening. Its a bug on Riots UI that cant be seen unless you manipulate the selection screen to see it. When a chroma skin is chosen and the cursor moves to close the skin select, it actually is changing back to the Koi Nami default skin. So its not that it isnt reading the actual chromas, its that its switching it back to the default before you move into the game. I can reproduce the bug.

Goddess KrystalAug 19, 20152 votes

HI Here is some more info: This has happened in every queue. ARAM, Team builder, With friends , without friends. Ive attached the files you have asked for. Just my two cents (im a software engineer, go figure right a girl that knows programming!) but the way it looks its as if the sub folders these skins are stored on in the code might be out of sync or maybe a service call is missing to a joined table?>. I say that because they are scrambled, IE I choose the white chroma and it loads the purple. Sometimes none load. The gold one doesn't work at all.

RiotRiot LoveStrutAug 19, 20151 votes

[{quoted}](name=Goddess Krystal,realm=NA,application-id=LqLKtMpN,discussion-id=X4gBaImk,comment-id=0001,timestamp=2015-08-19T00:48:51.486+0000)

HI Here is some more info: This has happened in every queue. ARAM, Team builder, With friends , without friends. Ive attached the files you have asked for. Just my two cents (im a software engineer, go figure right a girl that knows programming!) but the way it looks its as if the sub folders these skins are stored on in the code might be out of sync or maybe a service call is missing to a joined table?>. I say that because they are scrambled, IE I choose the white chroma and it loads the purple. Sometimes none load. The gold one doesn't work at all.

Hi there!

Awesome, thanks so much for the help! And thanks for the two cents too. I'm not one of the engineers, but I've passed along your info to them. Much appreciated!

Serpentine GraceAug 20, 20151 votes

I would just like to say I'm having the same problem but so far its only when selecting the gold chroma that i've noticed.

l Love YamsAug 22, 20151 votes

I also have this problem, I bought it, and it has NEVER applied in game. Yes ive made sure to select it properly and have tried all the colors. Really sad :( I just wanted to use the skin.

RiotRiot LoveStrutAug 25, 20151 votes

Awesome, thanks for the update!

So would you say that your repro steps would look like this:

Enter Champ Select.
Select Nami.
Click on Koi Nami skin card.
Click on one of the Chromas swatches.
If in Team Builder, click on the Done button to close the selection window. If outside of Team Builder, click on the "Champions" tab to close the skin selection? (I'm just a little confused on the "and the cursor moves to close the skin select" part.)
Lock In.
Observe that the Gold and White chromas load in as regular Koi Nami and the Purple chroma loads in as the White chroma?

Goddess KrystalSep 1, 20151 votes

Hi This issue now has gotten worse. The Chromas arent working at all. When im in the Window selecting one of them deafaults to the Base Koi skin. Yesterday for a short time they were working but choosing the white gave me the gold and choosing the purple gave me white

The DemiurgeAug 25, 20151 votes

My chroma pack is also not working. Sometimes it will let me pick the last two options, but today none of them have worked. I'm using Team Builder.

CutethulhuSep 2, 20151 votes

How much files and information do you guys need?? please fix this i have clearly wasted my money because its been months and nothing. thanks for pretending to care riot

CutethulhuSep 2, 20151 votes

playing a game right supposed to be gold but im koi.

CutethulhuOct 18, 20151 votes

Riot PLEASE FIX THIS

hi its evaJan 3, 20161 votes

Having the same issue for two weeks now. If I select any of the Koi Nami chroma colors, the game starts and defaults to regular Koi Nami. Please reply as I haven't seen any replies to the original poster.