[Gameplay] Remake not available

We loaded into our ranked game, and were told that the eve on our team had not connected. We all went out to our lanes and said we would remake at 3 minutes. The issue is, we never got the prompt. We typed /remake, and it told us no one was inactive, despite them both being disconnected and not moving. Link provided.

Upon loading in at the 5 minute mark, the eve asked why we didn't remake, the only response being, we couldn't.