Video driver crash without recovery

Atlantian Tiger·Jan 17, 2020·2 votes·1,086 views

I have contacted AMD about this about half a year ago, where the screen would suddenly go black afrer a brief freeze during playing League, with the music still playing, and then wouldn't recover until reset.

They told me to direct this at Riot cause it wasn't on their side apparently, so I did, and I really don't remember the resolution I've come to. I just know I figured out the problem myself and fixed it by disabling the feature.

Now, 6 months later with new AMD Crimson Software and drivers, I tried re-enabling said features, and got the same crash on League of Legends. Black screens out of nowhere, have to restart. Even now it's not been fixed. I've turned to AMD support and yet again have been told to turn to Riot, so here I am

Issue: With Enhanced Sync or Radeon Anti-Lag enabled, the screens lose connection from the graphics card and the connection isn't restored until the computer is rebooted

Fix: Disabling Radeon Anti-Lag and Enhanced Sync for League of Legends fixes it

My setup: 2 monitors, both connected via DisplayPort One is a 1080p 60hz monitor, not primary The primary monitor is a 1080p 144hz FreeSync monitor, primary.

Radeon RX 5700 XT Ryzen 5 3600 2x8GB 3200Mhz RAM CL14

League settings: 1080p Borderless Very High settings Character Inking on FPS cap 144 FPS, Wait for V-Sync not enabled

DxDiag report: https://pastebin.com/4g6dxxGA (censored identifying information)

LoL Logs (excluded unimportant stuff): https://mega.nz/#!4UkijY7T!F98sgxij5tkqpCuQbJGcHHL5BcqTuhzMiNIs6Z0oVBU

6 Comments

MasterofDabsJan 18, 20201 votes

I am having this issue, though im only running a AMD RX 580. Sometimes it also doesn't full crash my computer. it will load back up and then make a bugsplat. Does that happen to you?

Is this only a AMD issue?

DracoFoxJan 18, 20201 votes

I get the same issue as well, though I'm able to recover from it after "signal lose" appears on my monitor. Hell, I get a bug splat just even logging into League and sitting in menus... I'll try your "fix" solutions and hope that i works. Though these bug splats didn't start until the count down till Season 10 started. So whatever update that was, that's what really started it.

I only work with one screen. I'm running with a AMD Vega 56. Though I only have this problem in ARAM. Then again, it sometimes doesn't even crash. Though the yesterday the game did actually crash my computer. But It never seemed to do this when in ranked matches for me.

DracoFoxJan 18, 20201 votes

And before you go an say that you should, "step by step, troubleshoot." I've done the stupid steps of checking for checking for bad files, faulty cords, un/replug, DDU the drivers, fresh install, checked AMD forums... blah blah blah. The only thing I haven't done is uninstall LoL. That's my next step, if I have to.

Atlantian TigerJan 18, 20201 votes

{quoted}

And before you go an say that you should, "step by step, troubleshoot." I've done the stupid steps of checking for checking for bad files, faulty cords, un/replug, DDU the drivers, fresh install, checked AMD forums... blah blah blah. The only thing I haven't done is uninstall LoL. That's my next step, if I have to.

I feel your frustration, I've had to deal with Riot responding to a support ticked regarding this with "Looks like you have internet issues!" xD .. But let's keep a cool head and try to help Riot deal with this as this seems to be a problem for multiple people. If you know which games you crashed in, if they're recent, please grab the logs and post them here :)

DracoFoxJan 18, 20201 votes

It only happens in League on ARAM. Though your fix so far is working, unless I'm lucky. The only thing that I get is a split second screen freeze/stutter every now and then. Usually this would happened before turning off those options, and the black screen would occur.(hopefully this makes sense) So it's kind of a scare, but thankfully it's not happening. Something I can deal with anyways.

A bit of an odd question. Do you happen to use Chill at all?

Atlantian TigerJan 27, 20201 votes

{quoted}

It only happens in League on ARAM. Though your fix so far is working, unless I'm lucky. The only thing that I get is a split second screen freeze/stutter every now and then. Usually this would happened before turning off those options, and the black screen would occur.(hopefully this makes sense) So it's kind of a scare, but thankfully it's not happening. Something I can deal with anyways.

A bit of an odd question. Do you happen to use Chill at all?

I do not personally since I have 144hz. So I let my FPS be all the way up there. Plus I don't like what it does to my fps, makes it fluctuate IMO.