I just exchanged my revel tokens and exchanged those for a golden revel token. I then exchanged my golden revel token for the Warring Kingdoms Garen chroma. I never received my Chroma, and trying to redeem my icon gives the error shown in the screenshot.
Lucky7z2 votesI'm having a similar issue, but not the exact same. I just posted a ticket similar to this. Used my golden revel tokens to unlock the katarina and caitlyn golden chromas and icons and only received the icons. No chromas received. I upvoted your ticket. Upvote mine. I think the more attention we can get to this the faster they will fix it. Pretty major bug. To not receive 2 skins worth 5 gemstones a piece!
tidvid1 votesSame thing happened to me. Only got the Caitlyn icon but not the chroma skin.
Lucky7z1 votesDo u own the skin itself? Someone commented on my post saying that it's because I don't own the skin.
tidvid1 votesI don't, but that would be really lame if I needed the base skin first. I wouldn't have bothered with all those quests for just a summoner icon.
Sukishoo1 votesYou do indeed need to own the skin in order to use the Chroma. You have the chroma, but until you own the skin you can't use it.
N7 Atllas1 votesa bunch of the hextech isnt working, just tried gettin a rank seven crafted but it failed and then said i had 0 essence when i clearly have more than enough. looks like theyve taken the crafting down to work on it
Kentachi1 votesI have the same problem. I exchanged 1 Golden Revel Token to Warring Kingdoms Garen (Golden) Chroma but I did not receive the Chroma. Can someone put some light into this please? Riot?
lllNinja1 votesI have the basic skin for kata. Just got the icon and I didnt receive the skin. LOL
