Mandatory Email Verification

RiotW4terboy··46 votes·963,738 views

Hey All,

A few months back we announced our plans to roll out mandatory email verification later this year.

There was an initial grace period, where players without a verified email address were notified of the upcoming need to verify through a pop-up message in game. We are now transitioning from that optional notification to mandatory verification, which means you will need to have a verified email before you are able to continue playing the game.

The primary intention for this is to provide better account security as well as to unlock future functionality like multifactor authentication and automated account recovery.

To make sure the process is as smooth as possible, we will be rolling out mandatory verification for a test group of players in NA/EUW/EUNE while the remaining unverified players will continue to see the optional notification. Once we've confirmed the initial tests work, we will expand the test group until it becomes mandatory for all NA/EUW/EUNE players.

If you have issues preventing you from verifying, you can contact player support here. Select the request type, "I need help with Account Management". For general info about email verification, check out our Knowledge Base article here

180 Comments

MagicFlyingLlama40 votes

multifactor authentication

Get this shit out of here.

Idiots that give away their accounts will still do so. Everyone else will just be annoyed beyond belief every time they have to jump through hoops, dig in their spam folder or wait for delayed messages.

LeagueOfShade20 votes

Really, I've had five game accounts almost get hacked so far this year, only thing that saved me was two factor auth. Sign me up.

MagicFlyingLlama14 votes

{quoted}

Really, I've had five game accounts almost get hacked so far this year, only thing that saved me was two factor auth. Sign me up.

Try not giving away your password. it helps.

Accounts dont get hacked, tech-illiterate people get phished.

LeagueOfShade15 votes

AH! So that's not possible. My PC is so secure that even I can't get into it if I lose a secondary device that is needed to unlock even the password field on the lock screen.

People like you are the reason hackers are not taken seriously, they are a very real threat.

MagicFlyingLlama20 votes

{quoted}

AH! So that's not possible. My PC is so secure that even I can't get into it if I lose a secondary device that is needed to unlock even the password field on the lock screen.

You think that protects you from hackers? They dont walk up to your PC and log in physically. All it does is inconvenience you. Unless your entire drive is encrypted (rip performance), it also does nothing to protect you from a physical invader who knows anything about computers.

I have never gotten a virus, let alone been directly hacked. It is a side-effect of knowing how to develop software and understanding security. Aside from extremely rare serious exploits in software, it is impossible for a hacker to just walk into your system, let alone steal an account.

Almost all random account 'hacking' is either direct phishing, or phishing for things that reveal an account indirectly. More or less every stolen league account was a 'free rp' victim. Nobody is doing targeted system hacking to steal accounts worth a couple dollars.

Loboshl5 votes

i just wanna say this, your accounts probably didn't get hacked they got recovered. you bought the account from a smurf store somewhere and the true owner used the account recovery and took the account back! i may be wrong but it happened to me before aswell when i thought i was hacked until i seen the emails about account recovery...

CURSEÐ REVENANT3 votes

{quoted}

Really, I've had five game accounts almost get hacked so far this year, only thing that saved me was two factor auth. Sign me up.

Be safer with what you do. I have never been hacked or had a hack scare because I know what to do and what not to do. I am also not stupid enough to fall for hack scams.

Ísabélla7 votes

if you've had 5 account hacked you're doing something wrong lmfao.... stop giving out your information genius.

electro20071 votes

I know this was over a year ago, but you must just be using easy to guess passwords. Not sure if Riot has any protections in place against brute-forcing attempts but this would be my guess.

Phreaktastic1 votes

[deleted]

AceGeo3 votes

Look, I'm not trying to sound rude, but the Yahoo accounts being hacked were due to phishing one of the higher ups. Many companies don't take security invasions seriously. Even some companies that "do" take it seriously hire employees that ultimately don't care. I used to work for one.

Phreaktastic2 votes

I get where you're coming from, but to be perfectly frank about it, most companies don't grant access to executives which would allow a breach if phished. Executives should never have access to servers, databases, etc. All of that should be under lock and key, with multiple failsafes, checks and balances, and procedures in place to safeguard users' data. All things considered, it wasn't the end users' faults their data was breached, it was Yahoo's. Even if an executive was phished, and that's to blame for the breach (which I haven't researched so I'm just taking your word on it). Gaining access to a corporate network should never also grant access to sensitive customer information. A lot of executives' egos get in the way of security, but at the end of the day they should not have any more access than the average employee.

I totally agree that a lot of companies don't take it seriously. I've seen it first hand. I'm not a security expert but I often work very closely with them (and somehow found myself involved in 5+ last year) as my realm of expertise is all-encompassing. Most companies are only concerned with self preservation when it comes to breaches. Even the security companies who specialize in mitigation of existing breaches, when it comes down to it, do not care about the users or their information. They really only care about the $20k+ invoice they send to get started, and the subsequent ~$30k+ invoices they send every week thereafter.

Anyway, coming back to the topic at hand, multifactor authentication is something every single company should be doing right now. It's one of the easiest methods to prevent human error/oversight, and multiple layers of service/website errors/oversights (pretty much every OSI layer), from resulting in a super easy breach. Even watching someone enter their password, with multifactor authentication, does not grant a person access. That's both incredibly simple in nature, and incredibly powerful in practice. Again, not infallible, but a very good step in the right direction.

The days of "don't tell someone your password" are gone. To think that the people out there with malicious intent are that incapable, incompetent, and unmotivated is a dire mistake. The industry has underestimated those people in the past, with extreme consequences. In 2018, it's probably about time we all admit that there are very intelligent people out there with the means, capability, knowledge, and motivation to steal information.

Any security measures we can take are only a deterrent. At the end of the day, security measures are like an ADT sign on your lawn. If a person wants to break in, they will. However, the sign is very likely to cause them to go somewhere that doesn't have a sign. Most of the time, you just need to bring yourself out of the "low hanging fruit" category. However, at the end of the day, security is inherently a step behind the people with malicious intent. It has to be, by nature. Security is simply employing counter-measures for known threats.

EDIT:

Sorry for the long winded rant. I really like this sort of topic :D

AceGeo5 votes

If you're on a network, only one person has to open the door.

MagicFlyingLlama5 votes

{quoted}

I absolutely LOVE seeing buffoons without a clue try and act smart, superior, and tech-savvy. It's my favorite.

Let me introduce you to 2018. Yahoo was hacked, 3 billion accounts' info was leaked. PSN was hacked, 77 million accounts' info was leaked. Equifax was hacked, 143 million people's sensitive information was leaked. I could continue, but these three examples make fantastic points alone. Also, you only ever know about a small portion of breaches. The ones that can be kept quiet, are. I've seen loads of them which were never reported.

Let me now explain to you how not even having a password associated can lead to your being hacked.

This information was inevitably sold. Then, it was likely re-sold several times over. What happens is small interest groups pay a small amount per account/person for the data. Something like a Yahoo account, for example, grants a person access to virtually everything. If a person has access to an email account, they don't even need to know other passwords, they simply reset passwords. Bingo, instant access to any account with that email as a recovery email.

In the case of the Equifax breach, a malicious group would use that data to reset passwords without a recovery email or password of any sort. Secret questions, for example, would be attempted with the hacked information. When you know incredibly sensitive information (like Equifax has on people), the limits are only theoretical. Consider the fact that they could call tech support (for ANY company) and with your address, social security number, etc., could easily gain access or cause unfathomable damage. They could get a mortgage in your name and have the bill sent to you -- to believe they couldn't gain access to a gaming account is so incredibly foolish!

Now, we only heard about these breaches LONG after they were performed. By the time people heard about them, a large amount of damage was already done. Essentially, a good portion of what the malicious parties intended, had already happened.

Wake up. If you seriously just posted the garbage you did, you're no security expert. Multifactor authentication is absolutely not infallible, but is a great step in the direction of general security. Anyone with half a clue on security knows that only a tiny fraction of account hijackings are a person actually giving someone else their password. A good portion of them are actually due to the security being sub-par on whatever service a person holds an account with.

A prime example is bruting a password reset form -- they generate hashes until they get a real one. From there, they've gained access to an account, without ever knowing the password, email, or any other information. That happens EXTREMELY frequently, and is no fault of the end user. The service/website is 100% to blame for not employing something to detect brute force attempts on password reset hashes (if they're using them), not using multiple hashes (or hashes with salts), not requiring some sort of GUID in addition to a hash, etc. Some services still use MD5 hashes ffs!

Bottom line is, you're only as safe as the services holding your precious information. That is 100% out of the end-users' control. Any thought otherwise is foolish and incredibly naive.

I am well aware of all of that, but it has absolutely nothing to do with security on the user-end, as you specifically pointed out.

I absolutely LOVE seeing buffoons without a clue try and act smart, superior, and tech-savvy

So do i. Now gtfo.

CURSEÐ REVENANT3 votes

{quoted}

I absolutely LOVE seeing buffoons without a clue try and act smart, superior, and tech-savvy. It's my favorite.

Talk about the pot calling the kettle black. xD

GTFO here with your "smart, superior, and tech-savvy" bs.

CURSEÐ REVENANT4 votes

{quoted}

Get this shit out of here.

Idiots that give away their accounts will still do so. Everyone else will just be annoyed beyond belief every time they have to jump through hoops, dig in their spam folder or wait for delayed messages.

Ya honestly I am not going to be forced to link my email. I will just quit.

iamthegoatofwar15 votes

Please fuck off this shit. It does nothing to help us.

LeagueOfShade4 votes

Remember that when someone else has your account.

iamthegoatofwar8 votes

If some else has my account either I gave them the info, or riot did.

Hong Kong Annie3 votes

No body is going to get your account if you know the first thing about cyber security, unless you personally gave it out or Riot's database has been compromised. All this extra security will do nothing to help that.

Deep Terror Nami10 votes

Thanks for the heads up. Been looking forward to improved security for a long time, 2FA in particular!

Demon King Maou10 votes

Fair warning

You try to enforce me to verify on an email address i used 4 - 5 years ago to register this account we will have problems

I WILL NOT VERIFY IT AND I WILL NOT BUY ANY MORE OF YOUR PRODUCTS

So far i've spent up to 1000$ (Maybe more) on league alone

If you want to enforce email verification on NEW accounts by all means But kindly fuck off when it comes to veteran accounts

THANKS*[slayer-jinx-wink]*

SympleSynz10 votes

How about you relax a little instead of being super aggressive about the organization trying to increase security? Go into your account settings and update your information.

Ýisus3 votes

When I try to update my information, it requires me to verify the changes via the email on the account....

Sylias Ravenmore9 votes

The next step is going to be Cellphone verification.. Keep in mind there might be a large number of your player base that only has one cellphone for the whole family (that plays together) or can't afford a cellphone at all.

I'm an adult, we verified my wifes account for that failure you called Clash.. To verify mine.. I picked up my neighbors cellphone and asked if I send a text to my wife and when they said yes, I verified my account.

You can't reasonably expect a cellphone to be a requirement for a video game.

I understand you don't actually want Smurfs in the game and are trying to prevent abuse.. but it is quite easy to change your cellphone number and there are plenty of apps that will let you use your cellphone but give some one a fake number for temporary use. Say for something like this I could use my wifes cellphone number, but make is it so if you text 1-555-000-0001 (insert random phone here) that it would send it to her phone.

Most of this shit just burdens and/or alienates your player base

Phreaktastic2 votes

While I agree, there is another side of the coin.

When an account is banned, if you don't require something like a phone number, the players simply create a new account and wreak havoc again. Whether it's from hacking, trolling, botting, etc. Sure, a person can use one of the many services out there providing burner numbers. However, those numbers are already blocked by Twitter, Craigslist, and others. It's not hard to mitigate on that end.

The game is free to play, which makes this problem even greater. Creating a new account after getting banned is super easy. Phone numbers are a way to help mitigate this. It's either that, or entering a credit card number to play (or something similar). Requiring a phone number is one of the least inconvenient things they can do to help mitigate the problem of creating new accounts to nullify bannings.

Pick your poison. A bit of frustration when creating your account, or botters, leavers, trolls, hackers, etc., being more prominent.

Again, I agree that it's inconvenient. I also agree that a large number of people don't have a number per-account. In my personal opinion, allowing multiple accounts under one number (especially for parents and their children's accounts) would be a very good thing. Then, if any account is banned under that phone number, disallow the creation of any more accounts. Also, cap the number of accounts per-number.

I think Rito needs to meet people halfway. Most of the players I see are children, which the phone number verification will directly impact.

Ýisus3 votes

Riot specifically allows players who are banned to create a new account and play again. If you send Riot a support ticket for your banned account, they will actually recommend you create a new account and behave appropriately.

Spirt Gun Yuske8 votes

No thanks make it optional , I don't need YOUR security , even if I loose all my stuff I'm ok grinding a new one out.
Thanks for being so concerned.

Mana Over Matter6 votes

iv had 3 accounts since 2013 and nothings happened, don't need to verify my stuff everytime. its a pain in the ass

Revoke5 votes

Good. That would dampen people botting to sell alts.

3TWarrior1 votes

it would dampen the number, but really, one person could probably set up 10 accounts or 20 in a day

give 10 people that power and you have 100 to 200 bots being made per day

I guess that's better than thousands though but it's still wrong

Mos Deadly982 votes

{quoted}

Good. That would dampen people botting to sell alts.

... create alt emails...

Captain Savah04 votes

Ok can I give you fake information though I don't really want Riot knowing where I'm living or anything

Jaxelo4 votes

https://i.imgur.com/Ss1fc5X.jpg mrs riot. it's been an honor!

dkznikolaj3 votes

Em... Now, i dont know if i've already verified my email, but the one i used to create my main account with is locked because of Michrosofts !"#¤ randomass security bullshit they like to throw out just to make people hate them.

Anyhow, that means i cant verify it again, and im sure im not the only one in that situation... what can be done there? Just contact player support?

iamthegoatofwar7 votes

I hope you remember every little detail you put on your league account...1st champion bought ect...cause if you don't you can probably kiss your account good bye

Demon King Maou5 votes

{quoted}

I hope you remember every little detail you put on your league account...1st champion bought ect...cause if you don't you can probably kiss your account good bye

Yeah thats how i lost my first account This added security is just bullshit for them to have more information from you

Dokueki Kenshin3 votes

I understand the intent of this move and want it to succeed, so allow me to be blunt. This probably isn’t gonna work. Email based varification is still far too easily duped, especially considering how easily email addresses can be made. I will strongly advise that a much more difficult to spoof/replicate piece of contact information, such as a cell phone number which requires SMS text verification, be used instead.

LegendaryLemur5 votes

Anyone can get a free email address. Not everyone can get a free cellphone. Terrible idea.

Dokueki Kenshin3 votes

That is literally the point. It’s a much more effective manner of preventing just anyone, including previously banned or toxic people and cheaters, from simply re-entering the playerbase. Heck, if you don’t like SMS text verification, fine. Blizzard uses a token authentication app that downloads to any cellphone or mobile device, and each instance of the app has a unique serial number. And if they’re younger and require a parent’s help, also great. Parents need to be more involved in what their kids are playing anyways.

Quil Evrything1 votes

{quoted}

Anyone can get a free email address. Not everyone can get a free cellphone.

wrong. there are trivial, FREE ways, to get a cellphone number, that anyone can use.

LegendaryLemur1 votes

Please explain how to get a free cellphone number without an address (and without committing fraud).

Quil Evrything2 votes

no thanks.
if RIOT wants to ask me privately I will. but I wont further encourage this publically.

TouchpadExpert3 votes

Not a big fan of this move at all. I have a few smurf accounts I play on and off. I can't even recall what I used as the email for them so you're essentially locking me out of those accounts unless I swap the email to something else. And personally I don't want you guys emailing me anyway.

greaterfiend003 votes

Guys..if someone truly wishes to hack you they will, that's just the con of being in modern society. There is next to nothing you can do to prevent someone from seriously wanting to hack you god forbid an organization doing so. The only protection we have is anonymity in that the average person isn't generally worth the effort of hacking. So I don't mean to scare every user but while this initiative will help to a small degree any dedicated hacker will get your info if they truly desire it, sorry just can't avoid it.

Kürama2 votes

Will multifactor authentication be optional?

Honestly, I find it annoying, been playing League since Season 1, haven't had any issues with regards to an account breach and that alone tell you I take account security seriously enough to not need multifactor.

Mirmeos2 votes

Yep, this is what the game needs RIGHT NOW

Kicked Away72 votes

Quitting the day they make Multi-factor mandatory. I have to go out of my way for steam, if that's the same for league ima lose my shit, I have a cellphone but still if I lose it, or if it breaks, say someone can't afford one than what? Than i'm just not allowed to play league?! Minor inconvenience that's unnecessary to be mandatory. but if it's optional, than hey no complaints here. What's next 20+ character passwords. Just let me enjoy the game, not make it a hassle just to get into it

Smfx2 votes

Step 1: Me having issues verifying my account through my email, through multiple different browsers, proceed to forums. "If you have issues preventing you from verifying, you can contact player support here. Select the request type, "I need help with Account Management". For general info about email verification, check out our Knowledge Base article here"

Step 2: So i follow directions, attempt to start ticket request and get an error---"You must be logged in before you can submit this kind of ticket"

Step3 : I click login button, top right-hand corner, brought to another page and am given this. " To log in, you must have a League of Legends account with a verified email address.. We sent you an email with a link to verify your address."

Step 4: Loop to infinity

Anyone out there have a clue what is going on here? I cannot fix this by myself.

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