RIOT'S SUPPORT "INVESTIGATIONS" PLEASE TELL ME YOUR OPINIONS

Huntly·Dec 3, 2016·5 votes·1,794 views

Huntley - Summoner search results - League of Legends

For those who are reading, and just assume "lol this kid is mad for getting banned". That is certainly not the reason for this post. Today I received a 2 week ban for MMRBoosting. Here is the convo below MMR Boosting Suspension

"Summoner,

Following an extensive audit by the Player Support team at Riot we have decided to ban the account: gloneshot for participating in "MMRBoosting" .

We define "MMRBoosting" as the act of someone other than the account owner logging into an account and playing a ranked match of League of Legends. We take this matter seriously as "MMRBoosting" violates our Terms of Use and creates an unfair environment for other players within League of Legends.

In the future we strongly encourage you to avoid any activities which violate the Terms of Use and Summoner’s Code. Failure to do so will result in the permanent closure of the account."

So naturally I find this terribly alarming as I have never boosted in my 3 seasons of playing, so I messaged good old "Riot Support" for the first time ever here's what I said "My Account was banned for MMRBoosting, which is completely untrue I am a primarily ranked player so I take this accusation very seriously, I am only 17 and have dedicated a lot of time and money into the game. I would like to get in contact with a Riot employee immediately to sort this out. Ranked is the only reason why I play this game, and I have been Plat for most of the season. I would like to request some facts of your accusations, and I would like immediate ratifications. Please help me out League is the only game that I play primarily, and that account has a lot of my time since I do not have a smurf. I am loyal to my account and to Riot so please help me out."

In return I got the most vague unfulfilling response in my opinion this is the response below

"Hello Huntley,

I'm Aurelise and I'm part of the Riot Support team.

Your suspension was only issued after an extensive investigation was run to ensure your involvement in MMR boosting. As explained in the email you received in response to your suspension, the following actions have been taken on your account:

-A two-week suspension has been issued to your account. -All previous Season rewards (Victorious skins, borders, season icons, season ward skins) have been stripped from your account. -You are ineligible for any 2016 Season rewards

While you may feel that this punishment is too harsh, please realize that having accounts boosted, for whatever reason, ruins the spirit of League of Legends competitive play. While you are ineligible for any rewards in the 2016 Season, this does not disqualify you for anything pertaining to the 2017 Season. Keep in mind that if you have any future involvement in MMR boosting, your account will be permanently suspended."

First of all I would like to say no disrespect to Aurelise, but this really told me nothing.

Second as a stated in my response I have 1200+ games of ranked, because that is how I find enjoyment in league, and ultimately with this many games underneath my belt of course I'm going to have my ups and down especially since I am a player who goes on tilt quite often, and sometimes get lucky with a win streak, but usually it's straight back to tilt after a loss. Then out of nowhere a ban for boosting almost a month after the season ended seems very strange. I also find the wording "extensive investigation" completely intolerable if you cannot proceed to reveal some of this investigative material. I am right to assume I was wrongly accused, and I would like retribution, and an overturn, and reinstatement of my rewards.

Finally for the main point of this post is to receive a clearer understanding of what happened to me and maybe others, and even more importantly a better insight into what "extensive investigation" entails.

27 Comments

Deep Terror NamiDec 3, 20164 votes

I see a sudden swap in summoner spell positions in Ranked between 7/29 - 8/2. Can you explain that?

HuntlyDec 3, 20162 votes

[{quoted}](name=Deep Terror Nami,realm=NA,application-id=ZGEFLEUQ,discussion-id=ypu3e5qX,comment-id=0000,timestamp=2016-12-03T05:12:16.280+0000)

I see a sudden swap in summoner spell positions in Ranked between 7/29 - 8/2. Can you explain that?

Yes I can easily I specifically have that noted. I play on a relatively old laptop. So I often have issues with the client. For that whole time period I was stuck between using my laptop where the client would bug out and I would not be able to see my sums, and using my brother's Mac which has his sums pretty much saved. So in game I would just switch around the bindings, because he always plays with flash on f and whatever else on D. I eventually sorted out the issue by constantly repairing my client. Until the problem ceased, and even now I get the bug where key aspects of the client disappears before the game starts. My brother was helping me out so I made it as little of an inconvenience as possible. If they could look at the game itself they would see that the bindings were supposed to be swapped throughout the time period in question opposed to the sums being swapped.

EvilDustManDec 3, 20161 votes

{quoted}

Yes I can easily I specifically have that noted. I play on a relatively old laptop. So I often have issues with the client. For that whole time period I was stuck between using my laptop where the client would bug out and I would not be able to see my sums, and using my brother's Mac which has his sums pretty much saved. So in game I would just switch around the bindings, because he always plays with flash on f and whatever else on D. I eventually sorted out the issue by constantly repairing my client. Until the problem ceased, and even now I get the bug where key aspects of the client disappears before the game starts. My brother was helping me out so I made it as little of an inconvenience as possible. If they could look at the game itself they would see that the bindings were supposed to be swapped throughout the time period in question opposed to the sums being swapped.

You don't share the same account, I assume.

HuntlyDec 3, 20162 votes

{quoted}

You don't share the same account, I assume.

No he has his own account Burn the Witch, so we don't really play on each others accounts. I just use his laptop, which has his league settings

Morality CoachDec 3, 20161 votes

Lol so you queued up to a plat game with your summoners reversed for a week? It took me a long time to get used to flash on d instead of f I don't buy it.

Seems to me mid plat was your true 50 50 win loss elo and you payed for a boost

HuntlyDec 3, 20162 votes

[{quoted}](name=Morality Coach,realm=NA,application-id=ZGEFLEUQ,discussion-id=ypu3e5qX,comment-id=000000000001,timestamp=2016-12-03T20:04:52.015+0000)

Lol so you queued up to a plat game with your summoners reversed for a week? It took me a long time to get used to flash on d instead of f I don't buy it.

Seems to me mid plat was your true 50 50 win loss elo and you payed for a boost

Obviously you didn't completely read that I switched the bindings in game so it was basically playing as usual, secondly I don't have money to buy a boost especially to just end up where I was the season before. I also don't know what you mean by mid plat was your true 50 50 win loss elo, when I was literally mid plat this whole season so what would I pay a boost to if I'm where I'm supposed to be, and literally didn't move the whole season???? There is no reason to buy a boost when you can naturally just get there its stupid, especially if you have to pay for it.

Morality CoachDec 4, 20161 votes

I read your BS post, enjoy your ban bro, stop getting boosted to Diamond what's the point if you are 51% winrate in plat?

So you're telling me you went into 2 different menus, to switch around a keybind instead of just doing it on the champ select screen?

That's BS man, DTM tries to help everyone and even she thinks you're boosted.

HuntlyDec 4, 20162 votes

[{quoted}](name=Morality Coach,realm=NA,application-id=ZGEFLEUQ,discussion-id=ypu3e5qX,comment-id=00000000000100000000,timestamp=2016-12-04T00:12:35.134+0000)

I read your BS post, enjoy your ban bro, stop getting boosted to Diamond what's the point if you are 51% winrate in plat?

So you're telling me you went into 2 different menus, to switch around a keybind instead of just doing it on the champ select screen?

That's BS man, DTM tries to help everyone and even she thinks you're boosted.

First of all you obviously have no sense of anything going on in the post. Secondly I have no clue what DTM, and frankly I really don't care. Thirdly I wanted to cause as little inconvenience for my brother as possible such as switching his presets, so changing the key bindings would be easier because all you do is his ESC,and switch two bindings, and perhaps I didn't mention it but I don't even use D and F for flash. I use T and Y so the positioning of summoners mean nothing. Also diamond was never on my mind that period in which the switching occurred. You seem like a very toxic person and from what I see from your other post you are. Really if I were to get boosted to diamond I would've been diamond therefore that's a major hole in your statement. I was plat the season before, and I still ended up exactly where I was. So I really don't think you know anything, unlike everyone else who commented you are exactly the kind of person I mentioned before even going deeper into the post. I easily predicted someone like you commenting and here you are. I find it really funny.

Morality CoachDec 4, 20161 votes

Former Arbiter thinks you're boosted, Riot thinks you're boosted.

You seem toxic paying for boosting, my account is in high ELO and has no infractions against it.

HuntlyDec 4, 20162 votes

[{quoted}](name=Morality Coach,realm=NA,application-id=ZGEFLEUQ,discussion-id=ypu3e5qX,comment-id=0000000000010000000000000000,timestamp=2016-12-04T04:01:54.099+0000)

Former Arbiter thinks you're boosted, Riot thinks you're boosted.

You seem toxic paying for boosting, my account is in high ELO and has no infractions against it.

from your past board posts I'm surprised you haven't been pegged with a least a chat restrictions, and I have better ways of using money than buying a boost, but whatever think what you want you salty sailor

Morality CoachDec 4, 20161 votes

I didn't play season 3 4 and most of 5. When I came back I had no idea you couldn't be toxic anymore and got hit with a 10 game chat ban in about 3 games. After that I haven't had a problem.

Only reason I got punished was because I didn't know you couldn't rant toxic anymore lol.

What's it like being legit boosted?

SarcasticShepardDec 4, 20162 votes

You have a level 5 account, Mr Salt Mine, with no games recorded.

Morality CoachDec 4, 20161 votes

Not a salt mine, this forum has some of the crappiest LOL players out there and they come here and lie about getting boosted.

SarcasticShepardDec 4, 20161 votes

[{quoted}](name=Morality Coach,realm=NA,application-id=ZGEFLEUQ,discussion-id=ypu3e5qX,comment-id=00000000000100000000,timestamp=2016-12-04T00:12:35.134+0000)

I read your BS post, enjoy your ban bro, stop getting boosted to Diamond what's the point if you are 51% winrate in plat?

Objectively, if he's got a 51% win rate in Plat, then he should keep rising, mathematically speaking, since having a 50% win rate would describe a situation when all sides are equally matched. Of course, that assumes that the matchmaking doesn't push you against players with higher skill because it thinks you can win.

LovaDec 3, 20164 votes

Same thing happened to me, I got no explanation and it's extremely frustrating trying to talk w/ support. They gave me the same generic answer and provide no proof. lost rewards from season 3 - 6.

HuntlyDec 3, 20162 votes

{quoted}

Same thing happened to me, I got no explanation and it's extremely frustrating trying to talk w/ support. They gave me the same generic answer and provide no proof. lost rewards from season 3 - 6

Really man. This is extremely frustrating, and i want an explanation immediately since I know 1000% that I would not boost. There is no reason to, especially when I just end up exactly where i was last season. I don't know what kind of facts they have, but they are totally mistaken, and inaccurate. We deserve better explanation, and at least an opportunity to voice our innocence. This whole thing is extremely frustrating once more, and leaves a terrible taste in my mouth.

AeroWaffleDec 3, 20163 votes

From their point of view, there's very little reason to tell you the details behind their investigation.

They're already convinced that you're guilty of MMR boosting, and since you can't accedentally MMR boost, telling you something that they believe you already know can only harm future investigations by revealing their methods.

HuntlyDec 3, 20162 votes

{quoted}

From their point of view, there's very little reason to tell you the details behind their investigation.

They're already convinced that you're guilty of MMR boosting, and since you can't accedentally MMR boost, telling you something that they believe you already know can only harm future investigations by revealing their methods.

Ah I see your point there, and it is very reasonable, and I see now that I need to better word my request. I'm not asking them to reveal their methods I was more along the line asking them to tell me like what pieces of evidence in my specific case drew them to their final conclusion like an example or so

BladeSteelDec 4, 20161 votes

well they can't tell you that either because then if you were boosting you would know next time to avoid said evidences.

OelykDec 3, 20161 votes

Awe that sucks, did you just buy that lux skin?

HuntlyDec 3, 20162 votes

[{quoted}](name=Lazy cat,realm=NA,application-id=ZGEFLEUQ,discussion-id=ypu3e5qX,comment-id=0002,timestamp=2016-12-03T05:57:17.624+0000)

Awe that sucks, did you just buy that lux skin?

As a matter of fact I did just yesterday

OelykDec 3, 20161 votes

I hope this gets resolved quickly so you can go back to playing with the new skin!

HuntlyDec 3, 20162 votes

[{quoted}](name=Lazy cat,realm=NA,application-id=ZGEFLEUQ,discussion-id=ypu3e5qX,comment-id=000200000000,timestamp=2016-12-03T05:59:59.909+0000)

I hope this gets resolved quickly so you can go back to playing with the new skin!

I hope so too. I play this game for fun, and this whole thing leaves a terrible taste in my mouth, because I absolutely 100% know I did not engage in such a useless thing as boosting to wind up the exact same tier as I was in Season 5

Morality CoachDec 4, 20161 votes

You have a 42% winrate recently and are in Plat 3. Seems like you were on a downslide back to gold and you paid for a quick ELO boost.

HuntlyDec 4, 20161 votes

You must actually be special ed, and frankly a bad player so I'm not gonna bother you are prob gold and think oh boy I'm so good. So you think you can talk to players better than you, you obviously can't tell what tilt is either which is another sign that you really don't know league. Plus I was trying out skins since it was prseason + other champs instead of just spamming riven so of course I'm going to lose some games. Also shows your lack of analysis which your "research". So you are still just a salty little salt shaker, and that's your right not my business

ZippoBolterDec 4, 20162 votes

pay for a boost from plat to plat? with barely over 50% win rate which is completely normal? ok... riot investigation is retarded lol they legit dont give a fuck

I wonder if they will ban me for boosting cus i had 7/0 win rate as support teemo in plat 4 lmaooo at this point and time i have no faith in their "investigations", always think they are in the right nomatter how shitty their system is

HuntlyDec 7, 20161 votes

{quoted}

pay for a boost from plat to plat? with barely over 50% win rate which is completely normal? ok... riot investigation is retarded lol they legit dont give a fuck

I wonder if they will ban me for boosting cus i had 7/0 win rate as support teemo in plat 4 lmaooo at this point and time i have no faith in their "investigations", always think they are in the right nomatter how shitty their system is

Thank God you are a sensible person. Compared to that other guy. Literally nothing they said made sense (even though they didn't say much). That and I'm a player that can either go on win streaks or lost streaks I tilt hard, but not enough to be considered boosted. Especially to the place where I've belonged for 2 seasons now. Yet when you try to explain they just stick with whatever, and hit you with the its been solved when it hasn't. Then they also have the balls to send you a survey asking how the "support" was.