How do I prove my innocence?

iNrEVERse·Jun 15, 2018·1 votes·1,952 views

I lost my account for "suspicious behavior" and the player behavior representative told me there is no way to get my account back.

I have invested over 5 years into this game and account. This game means a lot to me, but if a long time player doesn't mean anything to Riot I will have to find a new game to get invested in.

I know that I did not cheat. I would just like to know if there is any way for me to show that I haven't done any wrong.

If anyone has experience with a similar issue, I hope they would be willing to help me out. It feels awful to lose my account for something I didn't do.

edit: I was unbanned as they found out it was indeed an error on their end. Thanks @Princess Bubblegum

9 Comments

Silent GravityJun 15, 20182 votes

You don't lose your account for suspicious behavior.

Your account could be locked until you prove that you are the original owner through a support ticket.

iNrEVERseJun 15, 20181 votes

[{quoted}](name=Silent Gravity,realm=NA,application-id=ZGEFLEUQ,discussion-id=xfbEh1ME,comment-id=0000,timestamp=2018-06-15T00:45:53.924+0000)

You don't lose your account for suspicious behavior.

Your account could be locked until you prove that you are the original owner through a support ticket.

If that is the case that would be great. But the representative that I talked with in the support chat told me my account was "permanently banned" and "sadly there is no way" (in regards to getting my account back).

Hence I am in a dilemma since I'm already deemed guilty when I haven't done anything.

lightdragoon88Jun 15, 20181 votes

Mmmm...sent in some more support tickets maybe link this page to them so they can talk to you (and us) here?

Silent GravityJun 15, 20181 votes

It could be useful if you took a screenshot of what pops up when you try to log in. You could be using the wrong terminology.

iNrEVERseJun 15, 20181 votes

[{quoted}](name=Silent Gravity,realm=NA,application-id=ZGEFLEUQ,discussion-id=xfbEh1ME,comment-id=000000000001,timestamp=2018-06-15T01:41:09.264+0000)

It could be useful if you took a screenshot of what pops up when you try to log in. You could be using the wrong terminology.

Here is a screenshot of what pops up at log in.

Silent GravityJun 15, 20182 votes

That is a security lock. If you prove that you're the original account owner, through correctly answering the questions they ask you, your account will be returned to you.

iNrEVERseJun 15, 20181 votes

[{quoted}](name=Silent Gravity,realm=NA,application-id=ZGEFLEUQ,discussion-id=xfbEh1ME,comment-id=00000000000100000000,timestamp=2018-06-15T05:22:42.429+0000)

That is a security lock. If you prove that you're the original account owner, through correctly answering the questions they ask you, your account will be returned to you.

They confirmed I'm the account owner. But still are claiming that I have used third party programs.

Instead of even considering that their new anti-cheat might have made a mistake, they deem the player guilty without even listening.

Silent GravityJun 16, 20181 votes

If your account was compromised at any point, the 3rd party programs could have been used by whoever had access to your account. If this is what happened, you could try another support ticket to straiten out the situation. I don't know which specific team to address your request to.

If your account was not compromised, then the 3rd party program detections are very accurate, and if it was checked by a human then it is almost certainly the case that one was used. If you share your computer with anyone, I would have a frank discussion with them.