I have been wrongfully banned for use of 3rd party software after nearly 10 years of playing

May it Rain·11/29/2019, 2:00:39 AM·7 votes·6,047 views

Hello, i have never really made a post here before. I have played this game since season 1. I have invested the majority of my time through the past decade enjoying this game with my friends, investing my money and time into the LoL scene and culture, and generally, feeling like i was a part of something greater then myself. I have been bronze, silver, gold, plat, heck even squeaked into diamond 5 a few seasons ago. However for the past few years, ive more or less "retired" to ARAMS and norms with friends. Before today, having logged on to find out i was perma banned, i didn't even know what the term "3rd party program" even meant. Now, i have lost an account that i more or less have come to identify as a part of myself for something i never did. There was no explanation, no proof, no contact from a real person, simply banned. 10 years of funneling my time, love, money and attention into this game and its community just to be thrown to the side for something i am not guilty of. I am only reaching out here in hopes that a real person from Riot would be willing to just look at my accounts situation and i can guarantee without a doubt this will be shown as a mistake. I have 0 interest in hacking, i enjoy this game for its mechanical complexity and the chance to outplay, why would i take the very reason i love to play away from myself? I have no ambition to climb ranked ladders. I only play casually with my long time buds. As a veteran of this game and its community, i am in tears and disbelief to have something so precious to me taken away without even so much as an email or an explanation, and if i could only ask a single thing in return from Riot Games at this time, it would be to have at the VERY least, clarity.

Sincerely,

 -Rain ![item 3070](https://ddragon.leagueoflegends.com/cdn/16.11.1/img/item/3070.png)

17 Comments

Sukishoo11/29/2019, 2:47:35 AM4 votes

Try contacting Riot Support, they are the only ones that can do anything about that https://support.riotgames.com/hc/en-us

Krissi219711/30/2019, 3:31:26 PM2 votes

Please note that it is a busy holiday weekend for those in the states! It was Thanksgiving yesterday and now it's the weekend so you likely wont get an answer until Monday.

I hope you get your account back!

HowitzerX111/29/2019, 7:32:33 PM2 votes

The same thing just happened to me last night, I've been playing for almost 6 years. I just submitted a ticket to support. Did they do anything to help you?

May it Rain11/29/2019, 7:57:28 PM2 votes

I opened a ticket as of 24 hours ago and am waiting for a response. i feel i am at the mercy of Riot, this account i've cultivated for nearly 10 years has so much of my time and love put into it that if my innocence isn't proven on their end, i will simply be devastated and likely quit gaming altogether. This may sound dramatic to anyone reading, but at 26 and having only played this game solely since i was only 17 or so, i cant imagine myself picking up anything else. I hope anyone else who is dealing with something similar does not share my fate, i cannot describe the pain i feel knowing i may have lost something i have invested so much into, and as pathetic as it sounds i have been a wreck since i found out. All the best to anyone reading.

A3RO2411/29/2019, 9:12:50 PM2 votes

This happened to me too and now I've been waiting for 2 days in support ticket but I still didn't get any response yet.

Yin Yang Taoist11/29/2019, 6:58:19 AM2 votes

I don't see any ranked games in your History, recently. Some people got banned by others hacking into their accounts to play a few ranked games. Looks pretty normal based on what I can see on the surface. No swap of summoners and the like.

Would have to leave this for the magnifying glass of the experts. Try submitting a ticket. I wish you the best of luck and I hope that you recover your account. By the way, nice name!

May it Rain12/21/2019, 7:46:45 PM1 votes

UPDATE!!!!!!!!!!!!!

after 2 weeks, and having to send a ticket out on my alt account after access to this account was impossible, the issue has been resolved and i have gotten my account un-banned and reinstated.

I was informed that someone else had hacked into my account and used software that violated the T.O.S, so the ban was justified. However after they reviewed everything, they determined it was in fact not me who had used the third party program, so i now have my account back. There is hope if you are honest and truly not at fault! Let this thread show as an example of that, if you feel you have been unjustifiably banned, keep reaching out to Riot and they will help you to the best of there abilities, there is hope! summoner 1 <3

Daenaryz11/30/2019, 5:40:39 AM1 votes

My heart goes out to you, hopefully a support person reaches out to you. I have pretty much retired to ARAM too btw, I really feel you here man... :(

A3RO2412/1/2019, 6:25:04 AM1 votes

Just got a notification on my support ticket that they lifted the ban. Haven’t checked if this is true yet but there is hope.

xXxD3m0nKillerGO12/1/2019, 5:17:38 PM1 votes

haha sucks for you man