In Regards to Punishments
High elo's high ego's, low elos high ego's, same shit both ways. Nature of this game you can't escape. Quick suggestion though instead of permabanning people simply perma chat ban them, there's the answer to your toxic chat problem. "Going against terms of service" doesn't warrant someone losing 100$ or more that they've invested in your game, ethics-wise even if you say "tough luck" it doesn't really excuse that fact, not that you guys have cared about the community since S4 anyway. And we both know the majority of banned players are just going to purchase accounts on 3rd party websites, so perma chat ban them and solve two problems at the same time. Good-bye toxic player, yet they can still buy things from your store and generate revenue for you instead of third party sites. Smh make things a lot easier 