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I'm not sure how I received an escalation for a temp suspension

Cheesy Boner·11/18/2019, 8:54:32 PM·1 votes·1,724 views

Backstory:

Been permanently banned on 1 this account. Before the permanent ban, I had 1 vulgar name. After the permanent ban was lifted, I was forced to change my name. I changed it to another, less vulgar name over a year ago. It isnt a name that anybody found offensive. If anything, It was just kind of gross, but anyone mentioning my name laughed at it. So anyway, after the permanent ban, I reformed. No issues at all. Come a little over a year later, 4 days ago, I receive a 7 day suspension for the name I chose over a year ago. Keep in mind, not a single riot support agent mentioned anything about my name when I submitted numerous tickets. Must not be that bad if they had no problem addressing me by my name?

During an ARAM match, a teammate of mine was flamming the other team. I kept telling him to stop it or else he'll receive a perma. It was pretty bad. Guess what was on the enemy team? A group of 4 players who had been playing together all night. My guess is that when they decided to report my teammate for the verbal abuse, they decided to continue on and "lol hey lets get this guy for his name, too hahah". I said not a single word during that match to the enemy team, nor my team except for telling the rager that he had to stop or else he would be banned.

20 minutes later, I get a notification for a 7 day suspension due to my name. I'm pretty sure not a single person found it actually offensive, and that the group of 4 on the other team thought it would be funny to also report me. Lovely player base. Anyway, I contest the suspension, mentioning not a single riot agent said anything about my name while chatting over submitted tickets. They refuse, even when I mentioned to them that my honor climbed drastically after the permanent suspenion, my in-game chats are always positive now, and that I even received notifications on my awareded keys that I had over 125% higher honors than the average player. They still refused. I asked to be transfered to someone else. He/she chimes in with his 2 cents, I ask him a question, no answer and immediately transferred to someone else saying "bad news, I've upgraded your suspension to two weeks because of your name. I'm closing this ticket and no further response will be needed"

My question here is this: Why did I receive an upgraded suspenion from 7 days to two weeks? Is it because I contested the 7 day suspension over a name I chose well over a year ago??? I don't understand how riot support can treat customers like this. Was this really retribution for arguing the original 7 day suspension? I was polite in the conversation

If I'm allowed to post it, I will.

4 Comments

EvilDustMan11/18/2019, 9:00:59 PM1 votes

You definitely want to post your chat logs if you want people to help.

Also, yes, your name is silly and childish. Hard to argue from a place of power with a name like that.

Cheesy Boner11/18/2019, 11:19:34 PM1 votes

Thanks for the downvotes on a question, bois. Really appreciate it. Anyway, here's the chat logs

Good Morning, Mumbio. I think I've spoken to you before about the number of other hate speech reports I've filed. Thanks for responding. Here's the issue I'm having here: Not a single person in the time since I've had my name has found it offensive. If anything, I get compliments. Regardless, I did recently read the terms of use, and I did notice my name is technically in violation of of the rules, even though I've talked to probably 20 riot employees with this name and they haven't found it offensive enough to suggest I change it or issue a warning. The problem here is that there was a party of 4 people in my 2nd to last game who were being abused by somebody on my team, so they probably reported him, and decided "hey while we are at it, let's report this other guy who said nothing to us as well." Dont you find it suspicious that nobody has had a problem with my name over the last year, except for the party of 4 friends who were flamed by my teammate? Is that not a little suspect? I mean who is really offended by the name "cheesy boner"? Are you offended by it? What if I changed my name to "vegitables" and someone found THAT name offensive? I think its worth taking into consideration that:

  1. I've reformed
  2. I've received messages that keys were awarded to me for receiving 125% more honors than normal players
  3. I've steadily climbed honor due to my positive attitude in games
  4. I dont flame anymore

I've reformed quite a while ago, and this name was chosen over a year ago. Why am I being punished for being positive and encouraging in games? My friends thought it was messed up that I kept telling tbe other guy to calm down or he will get banned, and then I get banned for, of all things, an inoffensive name. I think these things are worth noting, however I also understand that my name does technically violate the terms of use, and I'll gladly change it. I just dont believe banning a positive player who receives a lot of honor is respectful of a paying customer

Thank you Cheesy Boner

Avatar Polar Today at 14:44 Hey there,

Polar reporting in for Mumbino.

I don't have the best of news for you, but because your name was found to be offensive and ruining the experience for others, you were escalated to a 2 week suspension and I will not be lifting it.

At this time because there are no more questions that can be answered, I will go ahead and close this ticket out.

Polar Player Support

Avatar Cheesy Boner Today at 15:41 Excuse me? Escalated for what? It was one week for a name chosen over a year ago, and now it's 2 weeks? I don't understand. Is this retribution for me protesting the original ban?