The punishment system needs to be re-done
It literately punishes people who get mad at trolls. That's basically it. If you seen some of my games, i've troll alot, but i have never gotten any warning for trolling, but when the opposite happens when your team holds you hostage for an hour, and you get permanently banned for them, its like what the f8ck is riot doing? First they encourage toxicity in order to ban people who don't pay money on their account. Second they even ban people who spent a hundred dollars on skins just to get more money off of them. Third they let people hack other's account. If you want an example on my account, look at my email, and look at Brandonator. As soon as i clicked on a link, i thought it was just league's page, but it turned out to be a hacking site. I posted all the proof into the recovery, but they said no because i paid money for it.
League isn't here for fun, its here for only purely money, and that's a problem for business in general. Apple is a great example, they make new phones for sales, and to help people's lives, not ruin them like riot does. The more money you put into an account, the faster you get banned, not only that but they have a huge bias on people who just gets angry and not people who troll others.
When people say to ban toxic people, they meant ban trolls that constantly ruin games and take people as hostage for like a life time. They don't even have a mute button for people who use specific words that triggers others, but they just put a huge ban on their account because they got hostage. I bet riot is just laughing at me and acting like the punishment system is okay.