Someone played on my account and I randomly got banned?

FirebendingMage·5/22/2017, 11:28:59 AM·1 votes·562 views

http://matchhistory.na.leagueoflegends.com/en/#match-history/NA1/229252417

  • So I barely play ranked games, and the only time i've ever played them was with my friend, or friends, and my match history is a constant stream of them (which probably makes me look bronze now), but "whoever it is" played a few champions I never play, almost. ex. Taric, lux, camille. (I did play her a good bit on her release, though.) And due to my being unable to access the email that I made my account with, I have no idea if they somehow got my password or anything, nor what the ban email said. I spent alot of money on this game, so im just hoping that I get an answer, since no one replies on the support forum.

3 Comments

Kei1435/22/2017, 11:35:54 AM2 votes

Hey Mage !

Looks like your account was compromised, try to follow Deep Terror Nami's advice as shown below:

[{quoted}](name=Deep Terror Nami,realm=NA,application-id=ZGEFLEUQ,discussion-id=99ybGJR7,comment-id=0000,timestamp=2017-05-21T02:46:48.785+0000)

Please follow all of the steps below to regain control of your League of Legends account and reverse any unwanted actions that the individual who compromised your account may have taken:

  1. Run a complete anti-virus scan on your computer and remove any malware that is detected. If you don't have an anti-virus program, I recommend downloading either MalwareBytes Free or ESET NOD32 with a free 30 day trial. Either or should be able to get the job done.

  2. Once the scans have run and any detections are removed, change any accounts/passwords that you believe may have been compromised. This may include your email account(s) and League of Legends account (if you still have access to it; if not, skip to the "Submitting a ticket" step). You can change your League of Legends password by going to the League of Legends account area in the top-right corner of this page. Click on your summoner name, and select "Settings". In the box that comes up, click "Change Password" and follow said steps. (Make sure that your email account is secure before doing this step, as a confirmation email will be sent to the corresponding email account.)

  3. Now that your accounts are secure, it's time to contact Riot Games Player Support to deal with the unauthorized actions on your account and/or recovering your account.

To contact Riot Games Player Support, you'll need to submit a ticket on the Riot Games Support website. In the ticket, please submit all the requested information along with whatever information you can provide about your situation:

Lastly, to increase your chances of a quick resolution to your request, follow the tips below the best that you can:

  1. Be sure to submit as much information in your initial ticket as possible. For obvious reasons, each Player Support Specialist's request for more information will delay the resolution of the issue.

  2. Be respectful and polite in your correspondences with Riot Support. (They're doing their best to help you!)

  3. Try not create a new ticket or respond to an existing ticket before a Player Support Specialist has had the chance to review your request. New tickets/replies may bump your ticket back to the bottom of the queue, thus increasing the amount of time before a Player Support Specialist is able to review your ticket.

I know that there are quite a bit of steps listed above, so if you have any questions, please don't hesitate to ask. Best of luck!

Please visit the Protecting Your Account and Recovering Your Account articles for more information.

-DTN

Starcraft243ver5/22/2017, 11:34:03 AM1 votes
  1. Account sharing is forbiden.
  2. You are responsible for you account's security.

If you lost the email associated with your account you should have cared about this way earlier,

  1. You probably would not have been hacked if you were in possession of your mail
  2. You have now no way to prove the account is yours since you do not have the mail.
FirebendingMage5/22/2017, 7:51:52 PM1 votes

So I cant get my account back. Ever. great.