Login issues!

sh1be·10/7/2017, 8:09:21 PM·1 votes·357 views
Login Issues - Riot Games Support

Me and my brother share a computer together because my mom doesn't want to buy us each one. Which is fine, but my brother can't log in on his account anymore and I can...? It says that an "unexpected error came up" and to head to the support page. My brother asked for my help and I went onto the page. Onto login issues it says to clear cookies or run the game as administrator. (we don't need account recovery, we don't live in EUNE and we don't need to reinstall)

We cleared our cookies and such- Doesn't work We ran it as an administrator- Doesn't work.

So what should my brother do? He's like crying because he just started playing after not playing it for a long time. This account that I am posting this on is mine.

Did his account get banned? Did he get suspended? What happened??

oH AND SOrry FoR POsTINg tHIs oN tHe WRonG BOarD

UPDATE

Thanks to all the lads who responded. I have found the solution!

https://boards.na.leagueoflegends.com/en/c/help-support/6iUUnkNI-1062017-an-unexpected-error-occured-while-logging-in

10 Comments

ModDaenrysTargaryen10/7/2017, 8:11:39 PM1 votes

If you want help from riot support, send in a Ticket they will get back to you faster then the board will.

you should give them the most information in the first post so it will be faster to finish the ticket, as it usually takes 1-2 days to respond

Chermorg10/7/2017, 8:22:28 PM1 votes

It doesn't really sound to me like he's suspended - it should let him log in and then notify him/close after he accepts the notification if that were the case. Your best bet is to submit a support ticket, and in the meantime maybe try uninstalling and reinstalling League and seeing if its maybe some files that were corrupted.

I'd also recommend not letting him play on your account - you risk having your account permanently suspended if you do. Riot operates on a one account = one person policy - one account is used by one and only one person.