Is lol support trolling?

I sent in a ticket for my acc being perma banned w/o any given reason or email and I also can't login. I posted about this earlier and I guess I'm part of that wrongfully banned wave, but that's besides the point. I got banned yesterday and got a reply today a few hrs ago about how they can't help me right now because I can't be logged into the support website due to security reasons. Because of that I have to send them a new email for them to create a new ticket for. So I replied in the ticket, but all my messages show up as redacted. I also replied to the email you get but have gotten no response / confirmation on either (new or old) email. I guess those email replies also update as messages to the ticket which again show up as redacted. I know it's been a few hours only but I feel like I'm being ignored cause I guess I have to wait like a day just to get a new ticket first and then another for them to help me? It's kind of stupid.