Is lol support trolling?

somekindofpie·Apr 14, 2017·1 votes·484 views

I sent in a ticket for my acc being perma banned w/o any given reason or email and I also can't login. I posted about this earlier and I guess I'm part of that wrongfully banned wave, but that's besides the point. I got banned yesterday and got a reply today a few hrs ago about how they can't help me right now because I can't be logged into the support website due to security reasons. Because of that I have to send them a new email for them to create a new ticket for. So I replied in the ticket, but all my messages show up as redacted. I also replied to the email you get but have gotten no response / confirmation on either (new or old) email. I guess those email replies also update as messages to the ticket which again show up as redacted. I know it's been a few hours only but I feel like I'm being ignored cause I guess I have to wait like a day just to get a new ticket first and then another for them to help me? It's kind of stupid.

3 Comments

ModWuksApr 14, 20174 votes

Account Recovery/Security tickets must be addressed via email and not through the Riot Games Support portal. This means that you must be logged out when you submit this ticket, and you'll need to reply directly via email when there is an update. This prevents important account information from potentially being shared with hackers.

somekindofpieApr 14, 20171 votes

I understand that. Not the point thought. The guy told me to send him another email so that he could create a new ticket. There seems to be no way of doing so thought because I first replied to the ticket through the website but all my msg were popping up as redacted as I stated before. Then I replied to his email and that I'm hoping went through, but on the lol support website those replies show up as redacted too as I guess the email replies are auto updated as replies to the ticket on the support website as well. It seems I have no way of contacting them or to do as they said.

ModWuksApr 14, 20172 votes

Yes, again, that information is redacted to prevent it from getting into the hands of hackers. Once Player Support replies, you'll receive an email, to which you'll respond with a reply to the email (not through the Support Portal).

If you continue to have issues, you can send an email to [email protected].