Boards›Player Behavior

Suspension with no reason

Baffometo··12 votes·1,076 views

Hello guys so this is whats happening Today 1:30AM when I came back home and relax i tried to login to my LoL launcher and is showing me a message that my account is suspended permanetly so I checked my emails and nothing then I checked my old email and no emails from League then I went to na.leagueoflegends.com and I am able to loging and I dont have any notifications or messages from riot in regards my permanent suspension this is my main account since season 2 it has money and alot of hours (i have all champs almost all runes and like 12 or 15 runes pages) even when I was playing I didnt receieve any instant feedback about my account.

I have history with my account believe or not with this account I met my wife while playing league in LAN (she was against me and I carried that game as Jax jg HAHA) I think this is a bug or a mistake from Riot but I am really worried, first cause it has my credit card information, second I have alot of skins!

wow I am at a loss of words and idk.. Im just sad and mad cause I dont want to lose that account! and ive been googling about this issue and I found a couple of trends but they were from 2012. so IDK if recently Riot did the same thing to somebody else and now that person is googling looking for answers!

Ill keep posting updates about this problem :D

[zombie-nunu-tears] [zombie-brand-facepalm] [zombie-brand-mindblown] [zombie-nunu-tears]

Update 6/13/17 3PM (central time) Well at this point League replied one of my tickets, asking me about personal data like first RP purchase, date iof creation , etc but that was yerterday morning it looks like all week I wont be able to play League =(

29 Comments

ModKnightsKemplar4 votes

They will get back to you if you submitted a ticket. Just hang tight and keep calm. I'm sure there is an explanation, and if there isn't, they will fix it.

Baffometo1 votes

I hope so still nothing from Riot I hope that maybe on monday they will fix it lucky me that monday is my day off HAHA

Zezockary3 votes

If you think your account was suspended because it was compromised, immediately change the password to your email and your account and open a support ticket regarding your suspension. Support will unban your account after they make sure you are the owner of the account.

Baffometo1 votes

thats the problem I have no idea why they banned my account x.x

Still no answer from Riot...

OnlyYouCanHearMe2 votes

If you don't have an email, and no reason is given when you try to log in to the client, submit a ticket to Player Support. They will be able to tell you exactly what happened with your account, and whether there was a problem with potential compromise, or if there was some sort of infraction on the account.

Baffometo1 votes

Yeah at this moment I opened two tickets (spanish and english) Ill keep posting updates here so if anybody else has this same problem they will know how to proceed and what will happen cause in the 2012 trends that I found they just lost the account and no answers from RIOT. I am really worried :s

OnlyYouCanHearMe1 votes

You should have an answer very soon, but you only need to open one ticket. Opening a second can actually drop your case to the end of the queue with Player Support. I'm sure it's very scary, especially when it is an account that you have such a sentimental attachment towards, but be patient. Support will get back to you, typically within 24-48 hours. Things are quite a bit different from how they were back in 2012, and Support is very good about answering tickets quickly now.

Baffometo1 votes

I think they already closed one of my tickets (the spanish one) but well Im still waiting I had to create a new account just to play for a while

this is so frustrating =(

OnlyYouCanHearMe1 votes

When players open multiple tickets for the same issue, Support will close the duplicate tickets to prevent them from making extra work. It slows the process down, and ends up with potentially multiple Support staff working on the same issue. Instead of having multiple Staff doing the exact same work on the exact same issues, which is a waste of time, they could be letting the case be handled by one person, and working on other cases themselves. This is why players are instructed to wait for the response to their ticket without creating new ones, or repeatedly bumping them.

I know it's frustrating, but just try to be patient and don't submit any more tickets or bump your ticket. It just drops you in the queue, and will only make your wait longer. They will get back to you, just give them a chance.

Baffometo1 votes

Tbats what they did they closed one of my tickets and now they are handling eveyrthing by email Im still waiting for their resolution atm they just asked me like personal data of my account like date of creation, my first RP purchase and things like that

At least they replied

Ill keep posting updates :D

OnlyYouCanHearMe2 votes

That is the typical "account compromise" response. And if it appears to Riot's system that an account has been compromised, it is immediately locked, and the account will display the "this account has been suspended" popup. It's just locked for the safety of the actual owner of the account, and is typically resolved easily enough by answering the questions that Support has. Don't worry if you cannot answer all of the questions, just answer as many of them as you can.

Hopefully this will be the only problem with your account, and no issues with the potential hacker doing any rule-breaking! Once you have it back, be sure to change all your passwords and make sure they are extra secure. (Support will recommend you do that as well.) You might also want to consider changing the password to the email account you use to set up your league account, just in case that was how the hacker found their way in, and check with your credit card to see if you have any suspicious charges on there since the time your account was locked. It never hurts to be a bit on the safe side.

Baffometo1 votes

Thanks friend Yeah Ill do all that and ive been checking my CC charges im a lil paranoid HAHA and indeed they sent an email askin me personal questions atm im just waiting for heir response :D

Allukaaa2 votes

I know I am his wife we were trying to login but only my account works and all the time we play together this is so wierd I hope Riot will fix this =(

DJMason882 votes

Permanent suspension usually only comes from cheating (or using an unsupported 3rd party program sometimes) or when your account is compromised so riot locks it down until they can get it under control. I think its the latter, so you should be fine hopefully!

Baffometo2 votes

cause I know when they are going to ban your account they start sending "warnings" where you have to type Agree or understood but when they perma ban an account without Warnings that is for a serious fault such as cheating or modding but I know that Riot always when they patch they scan the Riot Folder in order to find any hidden folder or file and then they send a warning for cheating (I googled it haha) but in my case I hope is just a "bug" or a mistake from Riot or what you all ll said maybe there was someone trying to hack my account and for security they suspended it

OnlyYouCanHearMe2 votes

They do not necessarily, or even usually as far as I am aware, send emails for cases of cheating. I think that may have happened in the past, but for most of the cheats (scripting, botting, banned third party programs, account sharing, boosting) there is no longer a policy of a warning prior to the account being punished. Depending on the type of cheat, accounts may be permanently suspended as soon as the cheat/hack is discovered.

But, that doesn't mean that is the reason for the suspension of your account. It may very well be due to a potential compromise, in which case Support will be able to tell you.

khorney2 votes

riot wont do anythign its useless to email them

Silent Gravity1 votes

Why would you be worried about a banned account having your CC info?

Baffometo2 votes

Cause I dont want to have any surprise and pay for recovering my account x.x

DJMason884 votes

The most plausible reason for his ban is that his account was compromised. Who ever got into his account could have gotten his cc info.

LegendmakerGX4 votes

This is why i never let any account remember my CC info I don't mind wasting 2 min of my life just re typing it, company can be hacked but that's different from account remembering CC info.

Friendly Ram1 votes

permanent suspension means the account is locked because of account security. you just need to contact player support and probably change the password to regain access.

Good luck and hope player support is quick with you.

DuckOnQuack1 votes

This same exact issue has happened to me. Where do I go to get to play support and get this all situated. I submitted a ticket almost 24 hours ago, regarding my account, but I haven't heard anything. :\

Friendly Ram1 votes

Heck it took me 3 days average to get responses from support so for now all you can do is wait.

DuckOnQuack1 votes

It's killing me... I play almost every day after work, and when you're cut off like this, it's brutal. Haha

Cowseed1 votes

Have you tried restarting your system, Sir?

DuckOnQuack1 votes

Baffometo, I completely understand right now... Yesterday I went to log into my account and I got a message stating "permanently suspended" basically, but I never received any emails as to why. I submitted a ticket almost 24 hours ago, and still nothing. The account that was suspended is my one and only account, and I've been playing on that since before season 1, AND with a clean record. I'm scared, and upset. There are many hours on that account, money and effort. item 3070

Baffometo1 votes

Lets keep waiting I submitted my first ticket around Sun 11, 1:30AM and still nothing from Riot

It is so frustrating...

OnlyYouCanHearMe1 votes

They do have a high volume of tickets right now, but they will get to your ticket and give you some insight into what happened with your account. Try not to bump the ticket, as doing so can actually drop it back to the bottom of the list. I know it's frustrating, but try to be patient. Support will get back to you.

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