How does the lol support work?

Phrowline··1 votes·890 views

So, I have been playing since season 2 and never used any programs that gives me an advantage, unless Lolreplay Counts. And not long something happened and It seems like someone got acces to my account and played on it. So i recover the password and get the account back. Then when I try to log in it says im permantly suspended and that I should check my email, so I do. And apperently the guy who got into my account played with some sort of third person program and that caused the ban. Now I have sent like 12 tickets to their support trying to explain Everything and all I seem to get back is a bunch of automatic bot replys. Im trying to prove my innocence and im not even getting Heard. Please what should i do?

12 Comments

Icy Hot Shoto2 votes

Tell support to take a look at your account, that your account had been compromised and approximately when. As such, it should show a different IP Address around that time before going back to your IP Address at the time you change your password, as well as see if there are any matches that don't match your play style, such as going champs/lanes you don't play or switching the keys your summoners are on, and send the links with the support ticket.

If they find no change in the ip address and there's only different roles/switched summoners then unfortunately nothing can be done as they have no evidence to prove it was someone else and not just you playing other roles and then saying you were hacked.

Phrowline1 votes

i have sent about 12 tickets and all i get is automatic bot responses and i can get through to anyone..

ModPrandine1 votes

{quoted}

i have sent about 12 tickets and all i get is automatic bot responses and i can get through to anyone..

Well there's your problem right there, you keep sending in multiple support tickets rather than just updating one by itself. The first response is almost always an automated response designed to give people the standard/basic information needed for that situation. What you need to do is update the one support ticket and wait for a non-automated response to come through. Only update the ticket when absolutely necessary though as any updates at all whatsoever will cause it to go to the back of the line in terms of priority.

KirynDawn1 votes

unfortunatly in this case its your own fault. they would blame you regardless of using third party programs cuz your account just wasnt secure. sorry guy

Phrowline1 votes

If you read, it can in no way be my faulth? So if someone would hack your account and get it banned its your faulth? that doesnt make sense.

KirynDawn1 votes

{quoted}

If you read, it can in no way be my faulth? So if someone would hack your account and get it banned its your faulth? that doesnt make sense.

if you read. the account was caught using 3rd party software. regardless if it was you or not. its YOUR account and in their opinion YOUR responsibility

Phrowline1 votes

I admit it was my misstake using same username as summoner name but i would never give away my password? and yes maybe i do have same password for most of my things, so what? I have never given away any of them anyway. and permanent ban? I can argue for Days how this was unjustified, someone played on my account behind my back and being PERMANENT banned for something he apperntly did. Even though i have spent alot of Money on the game. But i will try keep it short and summerised. Please. No ban should be permanent for an simple reason: Money have been spent in the game. Not even in Dota 2 bans are permanent. I know flaming is wrong and should be punished, but Riot needs to understand that you can't disregard that outside the game (in real life) he, she or his parents worked hard to earn the money that was used to gain access to Riot Points, and by permanently banning an user account, you permamently limit the access that the player has to the Riot Points and Riot Points content he bought with real life money, and this should not be legal at all. If i pay for a meal at an restaurant, and i curse at someone in there, the owners would certainly ban me from that place, but they would allow me to leave with all the food i've paid for, because i paid for it. It would be stupid that they ban me from the restaurant and not let me take my food from there. However, Riot basically does that to every League player ever banned. Since they cannot refund all the money you spent on League, and since they clearly said to me on my e-mail "We expect you to behave better on future accounts" (Implying they know you will still play League, but they are basically confiscating your summoner name, level, elo, content etc WHICH AS I SAID EARLIER SHOULD BE ILLEGAL TO DO), i argue that instead of a permaban, they should issue an 6-month ban, maybe followed by an 1-year ban. They don't care if you will play League after you get permabanned, because they know you will create another account, so, by doing that, your hard earned money will finally be taken into account, because you don't lose access to what you had to work hard to buy, and you will still have plenty of time to rethink the way you act in-game, well, at least i think 6-months is actually much more than enough, but just to be sure.

KirynDawn1 votes

if you read the ToS riot owns your account. they are letting you use it and you are responsible for it. Talking about "someone else on my accout" is outside of the ToS scope. They only care about the account and what it does. not who does it.

Kitty Cat Tosha1 votes

most of the time, someone being "hacked" is basically that someone being careless and/or stupid - whether it is falling for a phishing site ("Enter your password here and gain 1000 RP!!!1!"), using the same password ("password1") for EVERYTHING or just plain telling someone their login info.

Which is why pretty much every online gaming company lays the blame for "hacks" on the user himself. You are responsible for keeping your account safe.

Phrowline1 votes

I admit it was my misstake using same username as summoner name but i would never give away my password? and yes maybe i do have same password for most of my things, so what? I have never given away any of them anyway. and permanent ban? I can argue for Days how this was unjustified, someone played on my account behind my back and being PERMANENT banned for something he apperntly did. Even though i have spent alot of Money on the game. But i will try keep it short and summerised. Please. No ban should be permanent for an simple reason: Money have been spent in the game. Not even in Dota 2 bans are permanent. I know flaming is wrong and should be punished, but Riot needs to understand that you can't disregard that outside the game (in real life) he, she or his parents worked hard to earn the money that was used to gain access to Riot Points, and by permanently banning an user account, you permamently limit the access that the player has to the Riot Points and Riot Points content he bought with real life money, and this should not be legal at all. If i pay for a meal at an restaurant, and i curse at someone in there, the owners would certainly ban me from that place, but they would allow me to leave with all the food i've paid for, because i paid for it. It would be stupid that they ban me from the restaurant and not let me take my food from there. However, Riot basically does that to every League player ever banned. Since they cannot refund all the money you spent on League, and since they clearly said to me on my e-mail "We expect you to behave better on future accounts" (Implying they know you will still play League, but they are basically confiscating your summoner name, level, elo, content etc WHICH AS I SAID EARLIER SHOULD BE ILLEGAL TO DO), i argue that instead of a permaban, they should issue an 6-month ban, maybe followed by an 1-year ban. They don't care if you will play League after you get permabanned, because they know you will create another account, so, by doing that, your hard earned money will finally be taken into account, because you don't lose access to what you had to work hard to buy, and you will still have plenty of time to rethink the way you act in-game, well, at least i think 6-months is actually much more than enough, but just to be sure.

Kitty Cat Tosha2 votes

Spending money does not grant you immunity against the rules we all have to follow.

And using the same password for EVERYTHING is not a matter of "so what", it is internet stupidity. Even if league did not get hacked, all it takes is one leak in any site you have ever used that password for, ONE unsafe bit of software sneakily installed when you downloaded that pr0n, and they will be able to access everything else. Having one password is lazyness that can cost you. Right now it is only a game account. Next time it will be your bank account. Or your medical records. Or whatever else you used that password for.

Take the lesson while it's relatively cheap.

Phrowline1 votes

Well ofc i dont use same password for real important stuff, what i meant is that i use same password for the games like Lol, battle,net or steam. And your argument is that i download something with a virus? I even pay monthly for my virus protection, and it has never slipped anything through without a warning, so NO thats not the reason. Just a simple hack, people can hack anything without knowing some tips about the password.

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