My account was wrongly suspended because of the claim to be "detection of third party program"

Areschris·3/29/2018, 1:31:22 PM·1 votes·452 views

It says there my account has been banned for the use of scripts, hacks, exploits or unauthorized third party programs to gain an unfair competitive advantage. However I have never used any means to do such things for the past 7 years during my time in League of Legends. It is simply unacceptable as I have been a loyal and fair player. I will not rest until justice has been served. It says there they have a program to detect these third party programs. However, if I was detected wrongly, I am sure the rationale of its detections have faults and miscalculations and it also has the same effect on other players who played fair and square. I will escalate this properly if response has not been made. I hope there is at least some responsible replies instead of just bureaucratic judgement over my statements.

I highly doubt they have checked any of my gameplay for suspicious program as I assure if I had used any of those programs I would not still stuck in Gold or Plat for the past 7 years. All I have done is to use my company computer to play League without any advantage of playing this game. It is simply frustrating as it is the only game I play for the past 7 years and PLEASE, it is really a mistake and I am sure the detection program have detected wrong, and I believe I am not the first or only one who is dealing with this situation. I am not only voicing out my opinion because of myself, but also to the sake of other innocence. Telling me the rationale of how you detect those "non-existed" programs are useless to me as I have used none to play a game that I truly love and I hate cheaters and maphackers as I am working in IT and compliance field. I would really love a good feedback instead.

Anyone can help or advice what I should do?

3 Comments

ModKnightsKemplar3/29/2018, 1:37:35 PM4 votes

You need to submit a ticket to Riot support here.

You are not the first person to have something like this happen to you, but I have heard people claim that Riot has helped them un-ban when there's been a misunderstanding. Be aware that they aren't just going to un-ban because you ask; I don't know what the process is, but I'm pretty sure you'll have to work with them to figure out what triggered the detection so they can verify that it isn't a scripting program or what-have-you.