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Permabans due to hacked account

ExoIce··1 votes·1,123 views

There are many cases in which account are permanently banned for extreme toxicity, however in case an account is compromised and is toxic during that time and gets perma banned, should that ban be revoked?

I mean there are cases like Jensen http://lol.gamepedia.com/Jensen

Biography

Nicolaj "Jensen" Jensen gained renown for being a very skilled high-Elo player, known for his extremely toxic and negative attitude in soloqueue. On January 23, 2013, Incarnati0n received an indefinite suspension from all Riot-affiliated events due to his behavioral issues..Known for using illegal programs like Bot of Legends, as well as drophacking games and ddosing enemies.[1]

League of Legends Career

[Read more about Incarnati0n]

2015 Season

On March 31st, after Riot's Mid-Year Long-Term Suspension Reviews, it was announced that Incarnation's permaban had been lifted and that he was now eligible to play in Riot-affiliated Leagues starting May 11, 2015.[10] After the departure of Cloud9's former Mid laner, Hai, there were rumours that Jensen was one of those trying out for the position. On May 8th, it was announced that he would be joining the team as the starting Mid laner.[11]

15 Comments

Deep Terror Nami1 votes

If an account is compromised, they must submit a Support Ticket for account recovery. Any actions taken by the other person will be reversed and the account owner will not be held responsible for them. Failure to report a compromised account may result in it appearing that you willingly allowed someone else to play it, in which case you would be liable.

ExoIce1 votes

I did write a support ticket, and I did get back my compromised account however, when I got it back it was full of restriction punishments. I sent riot a ticket about it they told me I had to take out the punishments anyway.... However, even after I finished my chat restrictions and rank restrictions that weren't issued by my actions, the account was flagged and anything was an excuse to ban me for 14 days, until eventually it was permanently banned.

Deep Terror Nami1 votes

I can pass this along to a Player Behavior Specialist and see if they can look into it. Keep in mind that if your behavior was severe enough, it may have resulted in a quick 14 day and permaban regardless of the chat restrictions the thief accrued; if Riot comes to that conclusion after a manual review, they won't remove the punishment.

Edit: Also, concerning your edit with the inclusion of Jensen's case, he as a player was banned from playing the game at all, on any account. When they remove that personal ban, he still did not receive his accounts back, he was simply allowed to create new ones again.

ExoIce1 votes

The behavior was severe, however it was nothing like death wishing, personal threats, or disease. it was mostly frustration and at most name calling. The account is nearly 4 years old and before the account was taken in April 2015, I never had any ban on my account, the biggest punishment I ever had while the account was in my hands was at most 20 games or so of chat restriction(didn't even have ranked game restriction of timely bans). and the summoner name is The Clock in NA (previously named ExoFire in EUW before changing servers)

Deep Terror Nami1 votes

Keep your account name to yourself, for security purposes.

ExoIce1 votes

Edited and removed the account name from the previous post

ExoIce1 votes

[{quoted}](name=Deep Terror Nami,realm=NA,application-id=ZGEFLEUQ,discussion-id=sUEIJB8T,comment-id=000000000000,timestamp=2016-04-20T12:12:13.095+0000)

I can pass this along to a Player Behavior Specialist and see if they can look into it. Keep in mind that if your behavior was severe enough, it may have resulted in a quick 14 day and permaban regardless of the chat restrictions the thief accrued; if Riot comes to that conclusion after a manual review, they won't remove the punishment.

Edit: Also, concerning your edit with the inclusion of Jensen's case, he as a player was banned from playing the game at all, on any account. When they remove that personal ban, he still did not receive his accounts back, he was simply allowed to create new ones again.

Thank you, I'll be awaiting a response, are you passing all the information I supplied in the thread?

Deep Terror Nami1 votes

I did, and there's no good news. Turns out they don't remove punishments incurred while the account was compromised, except in some cases where it was a permaban.

ExoIce1 votes

[{quoted}](name=Deep Terror Nami,realm=NA,application-id=ZGEFLEUQ,discussion-id=sUEIJB8T,comment-id=00000000000000010000,timestamp=2016-04-21T11:31:24.290+0000)

I did, and there's no good news. Turns out they don't remove punishments incurred while the account was compromised, except in some cases where it was a permaban.

Well how is that punishing my behavior though? if most of the punishments were issued to someone who compromised my account? It's also ridiculous to even imagine the possibility of me orchestrating an excuse to be overwhelmingly toxic for a month and risk losing all the money and time I had invested in the game, (I had all champions and over 150 skins on that account, I imagine it was a reason as to why it was stolen.) I really just want to make sense of all this.

EDIT: As you said before, after retrieving it, the account should be reset to the state before it was stolen. (any rp or IP purchases or earnings that were obtained during the compromise should be removed) What I received was a flagged account 2 steps from being permanently banned. Hard to say that's "justice"...

EDIT: If needed I have personal friends that have played with me since 2012 that can vouch for me.

Barkhoof1 votes

So, if I'm reading this correctly, what you're saying is the following:

  1. You were hacked and given chat restrictions
  2. You received your account back but had to play out the chat restrictions
  3. You received a 14-day ban.
  4. You've just received a perma-ban.

You're bringing this to the board because you believe you've been punished excessively because you received the chat restrictions during a time of compromise. Correct?

ExoIce1 votes

I was hacked and when I got back the account not only did I have chat restrictions but also ranked game restrictions, I don't know however if my account was banned during the time it was compromised.

Regardless of what the thief did, I had to play out the restrictions, that's what riot support told me.

Afterwards, It seemed my account was flagged, and any sort of negative behavior I had even if it was not extreme, it would result in 14 day bans.

Yes I believe the punishment is excessive, in my point of view, the last punishment I had while the user of this account since 2012 were chat restrictions so getting the heaviest punishments after getting back the account I thought I'd have lost forever... yes I believe it might have been excessive. Also, you can see from my scores I never stopped trying to win or tried to purposely hinder my team mates with intentional feed.

Edit: My biggest problem is that, from what I can gather on the feedback of the support team, It seems I am not being punished for my behavior, but for having my account compromised in the first place. One of my support tickets reply was the following, and I quote "The problem isn't you, it's your account"

AeroWaffle1 votes

It might be a tough sell, but you may be able to convince Riot (through a support ticket) to lower your perma-ban down one step to the 14-day ban.

The chat-ban was a result of actions on your account while it was stolen, so that first ladder step shouldn't have happened. But the next two steps were of your own doing. The issue will be convincing Riot that you would have changed your behavior if you had that extra step of buffer before getting banned. After all, you've received a 14-day ban and put aside the warning that it gave you (that this was your last chance).

It's not like the system skipped the most eye-opening step, the 14-day ban. It was the smallest punishment, the chat ban, that you could have attributed to someone else's actions. The 14-day and perma-ban step behavior was your own.

ExoIce1 votes

{quoted}

It might be a tough sell, but you may be able to convince Riot (through a support ticket) to lower your perma-ban down one step to the 14-day ban.

The chat-ban was a result of actions on your account while it was stolen, so that first ladder step shouldn't have happened. But the next two steps were of your own doing. The issue will be convincing Riot that you would have changed your behavior if you had that extra step of buffer before getting banned. After all, you've received a 14-day ban and put aside the warning that it gave you (that this was your last chance).

It's not like the system skipped the most eye-opening step, the 14-day ban. It was the smallest punishment, the chat ban, that you could have attributed to someone else's actions. The 14-day and perma-ban step behavior was your own.

As I said before the punishments I had after receiving back my account, were residual punishments my account was compromised an entire month I have no idea what the thief did on my account or what kind of punishments were issued during that month. I've seen much more toxic behavior than the one given to me on the reform card of the 14-day bans and all they got were chat restrictions, I believe that the account was flagged due to the extreme toxic behavior the thief might have had.

Truth be told I did see the match history on my account after I got it back and it was full of 0/10/0 sort of scores with gragas, that's the most I could gather from the information provided to me by the client.

TeemoJenkins1 votes

Something I don't understand... how did you get a 14 day ban, if you weren't being toxic? The hacked account had Chat Restrictions, Ok. If you played without raging at your team mates, the restrictions would've gone away. But after you had it back it escalated to a 14 day ban and then a PermaBan? Something not jiving there.

ExoIce1 votes

{quoted}

Something I don't understand... how did you get a 14 day ban, if you weren't being toxic? The hacked account had Chat Restrictions, Ok. If you played without raging at your team mates, the restrictions would've gone away. But after you had it back it escalated to a 14 day ban and then a PermaBan? Something not jiving there.

Exactly. The hacked account had all sorts of restrictions not only chat bans, I couldn't play ranked games before doing 72 normal games(didn't even know these restrictions existed). I did not say I wasn't toxic, I did have negative behavior like most of us do, nothing extreme I did not grief, intentionally fed, death wished or made threats. I mostly did some name calling and frustrated typing, but that's it. I am assuming the system did not clean the punishments that were issued during the compromise and the account was still flagged when I had it back. So any negative behavior no matter the degree was heavily punished.

Edit: Naturally, it's odd when someone has an account since 2012 and in the space of 2 months gets all punishments possible including a permanent ban. That's why I'm "protesting" in a way.

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