Boards›Player Behavior

What has been your experience with Riot Support?

Unseen Depths·8/6/2017, 6:56:57 PM·1 votes·367 views

I ask this because its been a long time since I have had to deal with Riot Support Last time was around 5ish years ago and recently I am having to deal with them again. Now honestly I can barely remember the last time as it so long ago and I don't think even on this account however this time I have been passed between no less then 3 different support technicians, cut off in chat, refused/ignored questions, and all around treated rather rudely. Now I have been civil my communications and I believe pretty understanding however I am curious if this experience has been limited to me and I am just reading to much into it or if other have had similar experiences. Would appreciate your feedback. Thanks in advance.

10 Comments

Sarutobi8/6/2017, 8:23:45 PM3 votes

Ill admit i never used Support unless it was a Store issue. But it seems to me that with problems like this people like to blame that they arent getting the answers they want, so they assume they are being ignored. It would help your case if you told us what you were asking help for, as well as their response.

KVbqbFsC8e8/6/2017, 6:59:31 PM1 votes

I think they're decent once you get the past the initial copy/paste answer and get an actual person reading your ticket.

Unseen Depths8/6/2017, 7:36:49 PM1 votes

And now they have closed the ticket and a refusing to answer any of my questions. Sigh.

BlueBilberry8/6/2017, 9:37:52 PM1 votes

Generally, not too bad so far. Knock on wood.

LoomberFoot8/6/2017, 10:04:08 PM1 votes

They were pretty chill and helped me resolve a problem with my account.