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Pernamently banned

Moonlight Shard··1 votes·275 views

Hi. I made this thread for a discussion and to show you my current situation. TL'DR: I've created account in 2013 year. I spent much time enjoying this game, I never was type of toxic person, tho I had one chat restrict during all my LOL-life, I don't even remember why I got this. In October 2016 I had to be hospitalized. For almost a year I haven't got any access to pc. Few days ago I tried to login, first - it was incorrent password. I was sure I forgot the one I've used. So after creating new one I've finally logged in and puff. Beautiful message about pernamently banned. In message why I got banned, there are words full of hate and toxic - just unbelieveable how someone can be like this. Here I got to conclusion: my account was hacked and hacker hasn't changed email. Last game played is from December, so I'm guessing my account was hacked in November/December 2016. I've tried message support to help me, I was sending them screens from my very early gameplay, from all years I've played and the last screen I captured. I have even offered them to send my ID and documents I got from hospital to prove my account was hacked and I couldn't know my account was being hacked. In every mail I received - they can't help me. Remember that you are fully responsible for all activity made on your account, and if suspensions or bans are incurred we will not be able to modify them.

I just don't know what else I can do, how to explain my situation. I feel responsible for my mistakes, but I haven't even know that someone is playing on my account. Everything was happening without my knowledge. I have huge sentiment to this account. The people I met, struggles during getting silver in 2014, 4v5 won games, fun playing with friends, competite with other players, waiting for new skins and many, many other things. So here comes the question I wanted to ask:

How would you feel if it happened to you?

7 Comments

Chermorg1 votes

What you need to do first is initiate account recovery. While logged out, start a ticket saying “I need help accessing my account” under an email that hasn’t ever been linked to your League account. Once that process is completed, you can better ask them for a one time exception to the rule, as you cannot control being hacked.

That is not guaranteed, but they certainly have issued exceptions for bans while hacked before.

archerno11 votes

{quoted}

What you need to do first is initiate account recovery. While logged out, start a ticket saying “I need help accessing my account” under an email that hasn’t ever been linked to your League account. Once that process is completed, you can better ask them for a one time exception to the rule, as you cannot control being hacked.

That is not guaranteed, but they certainly have issued exceptions for bans while hacked before.

He has access to account, email wasnt changed either. Read his post. His account got banned for toxicity and he claims someone hacked it, didnt change email, just played on it, flamed on it and got banned. Veeery convincing story.

Chermorg1 votes

Considering he is claiming someone else has access to his account, he should initiate account recovery. That will forward his ticket to the account recovery team at support, who are the ones who generally make the final “official” determination if the account was actually compromised or not.

If they determine that it was compromised, OP can go back to the player behavior team armed with that “official” determination the account was hacked, and player behavior may issue OP a one time exception. Generally, PB won’t issue those exceptions that I’ve seen until the account has been fully confirmed to be only in one person’s hand, and there’s confirmation from account recovery that it actually was hacked.

archerno11 votes

{quoted}

Considering he is claiming someone else has access to his account, he should initiate account recovery. That will forward his ticket to the account recovery team at support, who are the ones who generally make the final “official” determination if the account was actually compromised or not.

If they determine that it was compromised, OP can go back to the player behavior team armed with that “official” determination the account was hacked, and player behavior may issue OP a one time exception. Generally, PB won’t issue those exceptions that I’ve seen until the account has been fully confirmed to be only in one person’s hand, and there’s confirmation from account recovery that it actually was hacked.

What you fail to realize is that this isnt case of someone being banned for compromised account. Account was banned for toxicity. If he goes to recovery they will see that account is banned for toxicity, that he has access to account and since email wasnt changed that there are no suspicious activities on account. Why should they go into investigation to check who played on account when it was toxic? Why should they waste time for that? We have hundreds of excuses like that of people saying how their brother/sister/dog/friend played on their account. If they let one case like this go EVERY single person that gets banned for toxicity can claim someone else hacked their account. Riot has policy "you are responsible for every action on your account" for this reason exactly. So they wouldnt have to waste resources on pointless investigations. Yes, resources. Their staff are paid, hours of their work are paid. He can initiate account recovery but nothing will happen since he has access to account.

Chermorg2 votes

I am giving him his only, last chance option. It’s not infrequent that they give exceptions in this kind of case. If an account is confirmed compromised, they *may remove a ban.

They have done it many times that I’ve seen or heard of.

archerno11 votes

There is nothing to do. Riot support told u already. Anything that happens on your account is your responsibility. You cant prove that your account was hacked, that you didnt sell it, let friend play on it, let brother play on it. Hell why should anyone believe your hospital story either? All you can do is move on.

Moonlight Shard1 votes

{quoted}

There is nothing to do. Riot support told u already. Anything that happens on your account is your responsibility. You cant prove that your account was hacked, that you didnt sell it, let friend play on it, let brother play on it. Hell why should anyone believe your hospital story either? All you can do is move on.

Yeah mate. I have over 100 pages collected from hospital and I wouldn't have problem scan them all and sending to Riot support if it could help me. Also account has last game played on 19.12.2016. If I had any possibility to access pc earlier, I would write/react as fast as possible, not after almost 10 months later.

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