Players never afraid of reporting due to never getting dealt with

Mr Caine·Jun 21, 2016·5 votes·3,158 views

Riot i cant find any other way of getting a hold of you guys to just give you feedback on this so i'm posting it here.

Why in do you have a reporting feature that doesn't work? Players aren't afraid of it because they never get dealt with and they just continue their toxic behavior unrestricted. This is the reason I personally have slowed down and am about ready to stop playing league all together. I've played this game for +5 years and have given you guys almost $2000 in support for the awesome game but this toxic community have had such a bad impact that I can't do this anymore. Even through the muting and the reporting, I feel like I have no power and that you guys don't care anymore. so I hope that in the future you guys can help curve the community back to what it needs to be.

sincerely shadowfighter28

16 Comments

SmokedAlmondsJun 21, 20166 votes

Look around this section of the boards, people get punished all the time.

They are most likely just saying that to get you not to report them.

Mr CaineJun 21, 20161 votes

I see that on here but never see it in my games or feel the impact in my community of players. I report for toxic behavior and actions even though it feels useless to me

alasarcherJun 21, 20162 votes

{quoted}

I see that on here but never see it in my games or feel the impact in my community of players. I report for toxic behavior and actions even though it feels useless to me

They dont ban people while in game. They ban after game. Also if its flaming, its mostly chat restriction.

maxaroni118Jun 21, 20161 votes

if someone u reported gets looked at you wil be notified by the server or something.

there will be a notif is what i am saying soo yeah

alot of ur cases are probably common so they might have just gotten like a day of ban or something

like those arent too bad and u wont rly be notified but if its like they got perma ban u will know

SmokedAlmondsJun 21, 20161 votes

Thats because you will never know about the overwhelming majority of punishments. That doesn't mean they aren't happening.

RiotRiot TantramJun 21, 201610 votes

Reports are absolutely helpful.

What many people fail to take into account is the perception of toxicity vs actual levels of toxicity and negativity bias. There are 9 other people in a game with you, and it only takes a single person having an off game to ruin your experience. That game, which is completely out of character for them, will likely not punish them. We understand that people have off games and a competitive experience can cause emotions to run high so we aren't going to ban a player for a a single off game (except in extreme cases).

We do however, rapidly (within minutes) punish people who make a habit of unsportsmanlike behavior. As you can see by browsing this section of the boards, people are punished all the time and the system is very accurate. The majority of players who receive a single punishment realize their behavior is not acceptable by the community and never receive another.

Mr CaineJun 21, 20161 votes

riot I love your game. its been 5 years of play time and i'm still learning to master the game. I'll never get to Worlds but i'm fine with that, i just want to have fun but i can't anymore. so much toxicity has soured my taste and almost dragged me down to their level to get even but I couldn't bring myself to do it. Riot all I want is local level people, who see the toxicity to help out in our communities. people who want to help improve the community just like you guys

Ashen RiderJun 22, 20161 votes

The mute button helps.

AMYS GRAVEJun 22, 20161 votes

We need a more visceral feeling that it is working. I quit ranked because of 12 games in a row with someone intentionally feeding / afk or both. Some of them even played normally for 13 min then decided to walk into the enemy and stand there 4 times before they afk. The system sees it as a bad game because they got some cs in the laning phase, warded, and played normally for a while. Somewhere along the line something in them snapped and they decided to feed and then afk. We ff@20 and they aren't flagged by the feeder detection because they didn't feed long enough, it just looks like they got picked off a couple times, they dont get flagged by leaver buster because they only left for the last two min or so, and they walk away unpunished because they dont do it every game. This behavior was remarkably common in my ranked experience. Maybe they were having a bad day or whatever but when you encounter streaks like that it doesn't matter if its a habitual problem these players are having or not. The fact that they can do it 1 in 30 games (or whatever) means that the rate at which games are being ruined are much higher than you think. Your system may not flag those players or games because everyone has bad games so it cant detect the problem, but the problem is there.

Habitual trolls get punished, but occasional trolls do not.

EROTIC RAID BOSSJun 22, 20161 votes

Kinda feel like if someone decides to afk (declares in chat that they're not going to play anymore) or intentionally feed they should be punished immediately, whether they've done it before or not. Nothing is worse than someone deciding 5 min into a game that because they fed or a teammate said something critical, they're just gonna sit in fountain, and knowing that they won't be punished for it as long as they don't do it all the time

RottedApplesJun 22, 20162 votes

the system gives no feedback though. There is something in the game where if a report you made leads to a player getting punished then a popup appears, but ever since the introduction of that I've gotten it twice and only in extreme cases where both the people involved were being complete dicks.

I want to get it more often so i feel like I'm actually doing something when i report. I report regularly not to get any specific person in trouble but more so to make sure that things that are deemed toxic are caught. I do it on small things sometimes, but when i report an enemy on a small matter i think, if he was willing to say that in all chat then what was he saying to his team? Is it toxic? Should the game be checked just in case? I believe that what someone does in public can sometimes pale in comparison to what they do in private. While neither of these are private environments i still apply that logic to all chat and team chat.

tl:dr: I report a lot because i want the system to check things and if it deems things toxic then actions get taken and i get 0 feedback from this.

I expect more feedback than what i get. Without a tribunal system like before I can't even go there and do cases and see that toxicity is being dealt with. It's hard for me to believe that toxicity is improving in the game this way.

Hyrum GraffJun 22, 20161 votes

{quoted}

the system gives no feedback though. There is something in the game where if a report you made leads to a player getting punished then a popup appears, but ever since the introduction of that I've gotten it twice and only in extreme cases where both the people involved were being complete dicks.

I want to get it more often so i feel like I'm actually doing something when i report. I report regularly not to get any specific person in trouble but more so to make sure that things that are deemed toxic are caught. I do it on small things sometimes, but when i report an enemy on a small matter i think, if he was willing to say that in all chat then what was he saying to his team? Is it toxic? Should the game be checked just in case? I believe that what someone does in public can sometimes pale in comparison to what they do in private. While neither of these are private environments i still apply that logic to all chat and team chat.

tl:dr: I report a lot because i want the system to check things and if it deems things toxic then actions get taken and i get 0 feedback from this.

I expect more feedback than what i get. Without a tribunal system like before I can't even go there and do cases and see that toxicity is being dealt with. It's hard for me to believe that toxicity is improving in the game this way.

Some people do not want to receive notifications about punished players at all. So right now the system is tuned so you will not be spammed with notifications -- you only get a notification if your report was the final report that caused the punishment.

ABlueQuakerJun 22, 20161 votes

TO BE HONEST, if I didn't frequent the forums I wouldn't think Riot actually had systems in place to monitor and deal with toxicity. Riot is barely transparent when it comes to dealing with toxic players, boosters and bots. At best they write the odd "we're testing a new behavior moderation system" or reply to the occasional "OMG RIOT WHY WAS I BANNED?!?". So I can easily understand it when people cry to Riot about how they 'don't do anything about toxicity' and that 'people do what they want because they know they can't get banned'. I've have absolute scumbags on Ally and Enemy teams alike that have genuinely thought that Riot doesn't ban players.

On the other hand, I've played games where the company has things like 'The Wall of Shame' with a nice long list of banned/suspended players, the date of the ban/suspension, the duration of the suspension, and a description of the offence for which they were punished. Independent community-run groups even had access to the database so that you could look up suspicious players and flag them to be kicked from the game if they had dodgy stats or a record of hacking/toxicity.

As a forumer, I know that you do in fact punish deserving players. But the system fails, to at least somewhat of a degree, simply because there's very little transparency and therefore very little faith in the systems that are in place and therefore people don't bother utilizing said systems.

Illâoi Evê SiônJun 21, 20162 votes

I got a message today saying that my report helped?

P.s. : It made me feel better than a two-slam Penta with Illaoi.

IqqiJun 21, 20161 votes

The reason why there is so little change within Riot is included within your post "Giving $2000" Riot is a for profit company and just like every other large for profit, their profits come first.

Sometimes it appears to users through smart marketing, that a company actually cares about you and your opinions. This is only true to an extent. They care about their brand and reputation as to how it relates to their potential consumers as well as the consumers and their intent to remain a customer. That is as far as Riot goes.

You will see posts by people high up the chain like Marc Merrill and "how he cares so much". Mark does not give a shit past the reputation of his company and that the player base is still here.

Everything Riot does just like every other large for profit company, is 100% focused around revenue. The report system was engineered to punish people who are so bad that their negativity would of eventually caused more people to leave and thus it is a net gain to ban them. Riot does not send anymore customers away than it has too. All the PR talk about "how they want to reform people" has nothing to do with the company having high moral values and has everything to do with not sending customers (profits) away.

GundrabisJun 21, 20161 votes

its pretty sad that in long terms people dont care about toxicity. because when it comes down to ranked/normal games lets be real, you are never gonna meet that ***** again (high elo beeing the only exeption) so in terms of improovemnt in ranked i resorted to "/mute all" at the start of a game and IT WORKS extremely good. Which is both positiv and negativ for me. Because i dont get to interact with people anymore. Which means i can neither reward their postive nor puniish their negativ behaviour anymore. does the tribunal still exist? cause when i am getting flamed beyond belief by a guy in a normal and the only reason he gets away with it are his 3 other buddies who qued with him i am starting to dought Kayle´s influence on the community. on the other hand i get to experience gameplay on a hole new level. i am beginning to have mopre and more fun since i tunred off chat.