Boards›Player Behavior

Account banned for Recovery

Xar77··4 votes·809 views

Hello, boards. my account got perma-banned back in 2014, because I recovered my account "too much". I'm here questioning why they put a limit of 2 recoveries ONLY on 1 account. let alone, a limit. I mean, If i have valid info, and i can prove that it's my account. There's no 2-step authentication. there's no cellphone pin security. Nothing. Unlike Blizz's authentication system. Also, the only way to recover a lost account besides sending a ticket is by email. What if i no longer have that email? That's it? my account's gone? That's pretty dumb. Like, damn i messaged riot support about 20 times to get my account unbanned just because i forgot it's details since i haven't played on it for a long time, and their response was "Nope, you recovered it too much(but only 2 times wow, 2 times is so much riot, ty)." Meanwhile other people in the game who int/afk/flame still roam freely between two games, and scripters use their hacks and are forgiven most of the time with a perma-ban reduced to 14 days. Wow, those are some priorities,riot. What reason is my account locked from me? Like how does an account stolen from it's owner, risk the security of OTHER accounts? I don't understand this message at all. 3 years later i'm still here trying to get back my account. I've stopped playing league completely after this, after realizing how Riot Support is actually very bad at dealing with accounts. So what this post is about, is not only a complaint. It is a request to :

  • A better security system implemented for Accounts. (2-Step,etc..)
  • INCREASE the number of times you can recover your account
  • implement a smart-database system that holds details of the account and reviews them manually (Matches IPs, login places,etc...)
  • Why even perma-ban a guy's account just because he lost login credentials, even though he has all the valid info for it.
  • THE SUPPORT PAGE ON SUSPENDED ACCOUNTS DUE TO SECURITY DOESN'T EVEN MENTION THAT YOU HAVE A MAXIMUM OF 2 RECOVERIES. VERY MISLEADING And of course, personally. I see my account being perma-banned, unjust.

12 Comments

LostFr0st1 votes

The account recovery form sends the e-mail to whatever e-mail you write in the form. It doesn't have to be the same e-mail. A lot of people use the form in cases where they've lost the associated e-mail actually. If they deem it suspicious they will lock the account to protect it.

Also: you mentioned you messaged them 20 times; did you actually wait for a response before sending the other 19? That might be your actual problem.

Xar771 votes

" Unfortunately, due to the extent that this account has been compromised, we have now permanently suspended this account for suspicious activity. Riot takes account matters like these very seriously to protect our players. I'm sorry if this decision disappoints you, but it is final. I will address any constructive feedback you may have, but otherwise this request is considered closed." This is what i always get as a response.

AeroWaffle1 votes

I mean, you show up on the boards as a level 26, your account is far from old. If you've had your account compromised several times already, you've got worse problems than losing the league account. You really need to find out how people are getting your info, because I doubt league is the only info that they're getting.

Xar772 votes

I stopped playing League after i had lost my account. This is my alt for now.Maybe I can get my account back if i reach out to a reds here. Because Riot Support can not help me. As to my account being old. It was permabanned in january 2014. Search "Quinsey" on EUW.

AeroWaffle1 votes

Wait...

Over three years ago... You're now trying to retrieve your account from being compromised three years after the fact?

Xar771 votes

I have been sending non-stop tickets since it got banned. :)

AeroWaffle1 votes

Then I really doubt it's going to change.

Xar771 votes

Well, I have nothing to lose, anymore. Won't stop trying. It might change if you're willing to help bring a matter like this up.

Chønklord2 votes

#They're protecting you from your account, DUH.

[zombie-brand-clap]

LostFr0st1 votes

They always suspend the account when they do investigations though, so that's not the strange bit.

Since it's not a behaviour issue, maybe try posting a thread in "Help and Support" titled "help with account recovery" or something and post what you said just now:

" Unfortunately, due to the extent that this account has been compromised, we have now permanently suspended this account for suspicious activity. Riot takes account matters like these very seriously to protect our players. I'm sorry if this decision disappoints you, but it is final. I will address any constructive feedback you may have, but otherwise this request is considered closed."

as the discussion and, if you can, also put the support ticket number at the end of the post. There are some very helpful Porobros in H&S that maybe can shed some light on this. (I'm legit not sure though, but it's worth a shot)

ABlueQuaker1 votes

tbh this sounds like you paid for a boosting service and they took off with your acc.

Xar771 votes

They only perma-banned the account when i tried to recover it. So, the reason was not "Boosting" or some other thing. Besides I got plat in 2 seasons and gold in the season i got banned in. So I highly doubt I'm being framed for "boosting". Needless to say, I never did and will never boost, personally.

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